Hello Lior lWe're delighted to hear that you loved Pablo and that your room was very nice and clean every day! Thank you for your kind words. We hope to welcome you back for another great stay soon!We remain at your service

Hello HarliThank you for the perfect score! We're thrilled you had a fantastic experience with us!We remain at your service

Hello Mrs. AngieThank you for your review! We're delighted to hear that you enjoyed your stay with us and found our staff to be super nice. We strive to provide excellent service, and it's wonderful to know that our efforts made a positive impact on your experience. We hope to welcome you back for another great stay soon!We remain at your service

Hello Susan jeanThank you so much for your rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific you loved or any suggestions you have for us to make your next visit even better, please let us know. We can't wait to welcome you back for another fantastic stay!We remain at your service

Hello Mr. DiegoWe're truly sorry to hear about your disappointing experience during your recent stay. It's disheartening to learn that your third visit did not meet the high standards set by your previous stays. We sincerely apologize for the issues you encountered.We're sorry for the delay in resolving the issues and for the inconvenience caused. We appreciate your patience and understanding in this matter. Rest assured, we will address these concerns with our maintenance and housekeeping teams to prevent similar occurrences in the future.Your feedback is invaluable to us, and we take it seriously as we strive to continually improve our services and accommodations. We hope you'll consider giving us another chance in the future to provide you with the exceptional experience you deserve. If you do decide to return, please don't hesitate to reach out directly, and we'll ensure a much more pleasant stay for you.We remain at your service

Hello Mrs. CarrieWe're thrilled to hear that you enjoyed the food, accommodations, and excellent service! Thank you for your positive feedback. We hope to welcome you back for another wonderful stay soon!We remain at your service

Hello Mr. ArmandoWe apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issues with your room and the difficulties you faced. Your feedback is important to us, and we'll address these issues to ensure they are resolved for future guests. We appreciate your understanding and hope you'll consider giving us another chance in the future.We remain at your service

Hello JesseWe're sorry to hear about situation in in your room. That's not the experience we want for our guests. We'll address this issue immediately to ensure it's resolved for future guests. We're glad to hear that you found our staff great. We appreciate your feedback about breakfast options and will take it into consideration for improvement. Thank you for bringing these issues to our attention. We hope to welcome you back for a much more comfortable stay in the future.We remain at your service

Hello Mrs. MarisaWe're sorry to hear about the inconvenience you experienced with your room upon arrival. We apologize for any frustration caused by the initial room and the delay in getting a better one. Your feedback is valuable, and we'll use it to improve our processes to ensure a smoother experience for our guests in the future. We're glad to hear that overall you had a good vacation, and we hope to welcome you back to the preferred area for a much more enjoyable stay.We remain at your service

Hello PatriciaThank you for your wonderful feedback! We're delighted to hear that Raefeal, Su, and Carlos made your stay special. We'll be sure to pass along your kind words to them. We're grateful for your recognition of our team members and their dedication to providing excellent service. We hope to welcome you back for another fantastic stay soon!We remain at your service

Hello Donald WalterWe apologize for the inconvenience of not having hot water during your stay. We understand how important this is, and we're sorry for the discomfort it caused. Rest assured, we're taking steps to address this issue to ensure it doesn't happen again in the future. We appreciate your understanding and hope to welcome you back for a much more comfortable stay.We remain at your service

Hello Zachary Scot,Thank you for sharing your rating, we are going to continue working to offer the best experience to all our guests. We remain at your service

Hello JeanWe're sorry to hear about your experience. We apologize for the issues with the property. Your feedback is valuable, and we'll address these issues to ensure a better experience for our guests in the future. We hope you'll consider giving us another chance to provide you with a more enjoyable stay.We remain at your service

Hello Mrs. TheresaThank you for your feedback. We're sorry to hear this Secrets resort didn't meet your expectations. We appreciate your comments about the staff and will address them. We're glad you enjoyed the Easter celebration, restaurants, food, and beach. We apologize for the issues with the nightly shows, inaccurate app information, and lack of communication about the drink of the day. We'll work to improve these areas. We're pleased you liked your room and the attentive housekeeping. We hope to welcome you back in the future for a better experience.We remain at your service

Hello AliceWe're thrilled to hear that you had a great time at our resort! Thank you for sharing your positive experience with us. We're glad you enjoyed your stay with us. If you ever decide to explore beyond the resort, we'd be happy to provide recommendations or assistance. We hope to welcome you back for another fantastic stay soon!We remain at your service

Hello Mr. Tyrone RichardThank you for sharing your experience with us! We're glad to hear that you enjoyed many aspects of your stay, including the clean and well kept beach, wonderful views, and plenty of dining options.We're thrilled to hear that Zayra from our entertainment team made such a positive impression on you. She truly is a treasure, and we're delighted that she made you feel special during your stay.We're sorry to hear that you found the beach water to be rocky, as you know we are close to the best reefs in Cozumel and we are in a natural protected area.We're glad you found your room spacious and comfortable, and we would be delighted to welcome you back again in the future. If you do decide to visit us again, please don't hesitate to let us know if there's anything we can do to make your stay even more enjoyable.We remain at your service

Hello CaitlynThank you for taking the time to leave your review and rating. Your feedback is important to us, and we're always looking for ways to improve our services. If there are any specific details you could provide about your experience, it would greatly assist us in addressing any areas that need attention.We remain at your service

Hello Mrs. JasneeWe're so glad to hear that our staff made your stay enjoyable and were there for anything you needed! We're sorry about the room you got. We have considered your feedback as we work on improvements. We hope you can give us a second opportunity in the future.We remain at your service

Hello Mrs. SharonWe're delighted to hear you enjoyed your stay! Thank you for your positive feedback about our friendly staff, beautiful beach, clean pools, and good food. We hope to welcome you back again soon!We remain at your service

Hello DawnWe're sorry to hear about your experience. We apologize for any inconvenience and disappointment. Your feedback is valuable, and we'll use it to improve. We hope you'll consider giving us another chance in the future.We remain at your service

Hello Mr. Eduardo We're thrilled to hear that you loved the resort and had an amazing time! We can't wait to welcome you back soon for another fantastic stay!We remain at your service

Hello JanellThank you for the perfect score! We're delighted to hear that you had such a great experience with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We look forward to hosting you again soon!We remain at your service

Hello Mr. DavinThanks for your feedback. We're glad you liked the place overall, but we're sorry to hear you found it a bit run down. We're always working on improvements. Currently, we've finished renovating all the pool view rooms, and we're now focusing on the open areas. After that, our plan is to start renovating the ocean view rooms. We'll take your comments on board and strive to make your next visit even better. We hope you'll consider visiting us again in the future!We remain at your service

Hello Mr. Jared AllenThank you for sharing your experience with us. We're thrilled to hear that our staff made such a positive impression on you with their considerate and friendly service. However, we're truly sorry to hear about the issues you encountered with your room.We're sorry for the inconveniences you experienced with your room. We have addressed these issues with our maintenance team to prevent similar occurrences in the future.We're glad to hear that our team tried to offer you a different room, although we understand your preference for the view and pool access. We appreciate your feedback, and we hope you'll consider giving us another chance to provide you with a much better experience in the future. If you do decide to visit us again, please don't hesitate to reach out, and we'll do everything we can to ensure you have a comfortable and enjoyable stay.We remain at your service

Hello Mrs. CandaceWe're so glad you liked your room and that our team made your stay special! We aim to provide a comfortable and welcoming experience for all our guests. If you ever need anything during your next visit, just let us know. We can't wait to have you back!We remain at your service

Hello TracyThank you for sharing your experience with us. We're sorry to hear about the issues you encountered with the bathrooms and the cleanliness of the rug in your room. It's disappointing to know that we let you down, especially since you've stayed with us before.We'll definitely look into fixing the bathroom fixtures and addressing the cleanliness of the rug right away. Your feedback helps us understand where we need to improve, and we appreciate you bringing these matters to our attention.We hope this experience won't deter you from staying with us again in the future. If you decide to give us another chance, please reach out directly, and we'll do our best to ensure you have a much more comfortable and enjoyable stay. We remain at your service

Hello Mr. EdgarWe're glad you enjoyed your stay at our laid-back and quiet all-inclusive resort. Thank you for your positive feedback! If there's anything specific you loved or any suggestions you have for us to make your next visit even better, please let us know. We look forward to welcoming you back soon.We remain at your service

Hello Mr. Eric MatthewThank you for taking the time to leave your review and rating. Your feedback is important to us, and we're always looking for ways to improve our services. If there are any specific details you could provide about your experience, it would greatly assist us in addressing any areas that need attention.We remain at your service

Hello Mr. RogerWe sincerely apologize for any inconvenience you experienced during your stay. We're committed to improving and hope you'll give us another chance to provide you with a better experience.We remain at your service

Hello Mrs. Patricia,Thank you for your wonderful review! We're delighted to hear that your first all-inclusive experience was exciting and enjoyable. We're glad you found our resort clean, safe, and quiet, and that our staff contributed to making your stay memorable with their helpfulness, friendliness, and hard work. We truly appreciate your kind words and hope to welcome you back for another fantastic stay in the future!We remain at your service

Hello Mr. Rick TThank you for your feedback. We apologize for the inconvenience with your room. We take this seriously and will address it promptly. Your input helps us improve. We hope you were still able to enjoy your stay and would love to welcome you back in the future.We remain at your service

Hello StevenThank you for sharing your experience with us. We're glad to hear that you found the property nice and that our staff were accommodating and friendly. However, we apologize for the inconvenience in your first room. We're pleased that we were able to provide you with a second room to ensure your comfort.Thank you for choosing to stay with us, we hope you can give us a second opportunity in the future. We remain at your service

Hello Ryan ChristopherWe value your review and rating. Your input helps us maintain and improve our standards. If you have any further comments or details about your experience, we'd love to hear them.We remain at your service

Hello Frances LouAnnThank you for sharing your experience with us. We're disappointed to hear that your third visit did not meet your expectations. We apologize for any inconvenience caused by the new benefits that we are giving to the Preferred Club room categories and you feel the limited you experienced as a non-preferred guest.We understand your comments regarding the changes that you had previously enjoyed during your stay. We have updated all this information on our web page and we are going to double-check all information regarding any changes in access.We truly value your loyalty as a returning guest, and it saddens us to hear that this will be your last visit. We hope that you might reconsider in the future, and if you do, please let us know so we can ensure a more positive and seamless experience for you. Thank you again for your feedback, and we wish you all the best in your future travels.We remain at your service

Hello Mr. BrianThank you for your review. We're constantly striving to improve, so if there's anything specific you think we could do better, please let us know. Your input helps us enhance our service and ensure a better experience for all our customers.We remain at your service

Hello ErnestThank you for taking the time to share your detailed feedback. We're glad to hear that you enjoyed the spacious room and the breathtaking ocean view. However, we apologize for the issues you encountered during your stay. We appreciate you bringing these matters to our attention and for recognizing our efforts to address them promptly. We understand that this was not the level of service and quality you expected, we appreciate your comments since it helps us to improve our services and facilities. We're thrilled to hear that you enjoyed the French and Asian restaurants, and we'll be sure to pass on your compliments to our F&B team. We'll also review your feedback with our management team to ensure that necessary improvements are made.Once again your feedback is invaluable to us, and we hope to have the opportunity to exceed your expectations in the future. If you choose to visit us again, please let us know, and we'll ensure a much smoother and enjoyable experience for you.We remain at your service

Hello Lisa. Thank you for your review. We're glad to hear you enjoyed the pools and found the food decent. However, we apologize for the inconvenience with your a/c. We have addressed this issue with our maintenance team to ensure it doesn't happen again. We appreciate your feedback and hope to have the opportunity to provide you with a more comfortable stay in the future.We remain at your service

Hello Jaime LynnThank you for your rating. We're sorry to hear your experience was not as expected. If there's anything we can do to improve, please let us know. your comments always help us to improve our areas and services.We remain at your service

Hello Mr. Danny, Thank you for your feedback. We appreciate your honesty about your experience.While we're happy to know that Rafael, our concierge, and Orlando at the bar stood out to you with their exceptional service, we're sorry to learn that other aspects of your stay, such as the property and food did not reach your expectations, we have shared this with our maintenance team and F&B to take the necessary actionsOnce again thank you and your comments will be shared with our team as we're constantly striving to improve and exceed our guests' expectations. We value your input and hope to have the opportunity to welcome you back in the future, where we aim to provide an even better experience. If you have any further feedback or suggestions, please don't hesitate to reach out.We remain at your servive

Dear JudithThank you so much for your wonderful review! We're thrilled to hear that you found our property beautiful and well-kept. Our team works hard to maintain the grounds and ensure that every aspect of your stay is enjoyable.It's fantastic to know that you found our staff wonderful and accommodating. Providing exceptional service is our top priority, and we're delighted that you had a positive experience with us.We're glad you enjoyed the quiet ambiance of your room and the lively atmosphere of the pool. It sounds like you had the perfect balance during your stay.Thank you again for your kind words, and we hope to welcome you back for another fantastic stay in the future!We remain at your service

Hello Mrs. MeganThank you for sharing your experience with us! We're glad to hear that you enjoyed your poolside swim-up room and found it clean and well-maintained. Our team works hard to ensure all guests have a comfortable stay, so it's great to hear you found the staff helpful and professional.While we understand your thoughts on the resort feeling dated, we're continuously striving to update and improve our facilities to better meet the expectations of our guests. As you saw we have finished the renovation of all the pool view rooms, and we are now in plans for the Ocean view pools.We appreciate your feedback and hope that despite not returning, you'll carry fond memories of your time at Secrets with you. If your travels ever bring you back to Cozumel, we'd love the opportunity to host you again and hopefully exceed your expectations. We remain at your service