5201 Crosstown Expressway / SH # 286, Corpus Christi, TX
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was friendly and helpful. The building is near a noisy freeway. There was a repetitive noise inside the roof that could be heard all night. The AC blew right on to the thermostat so it rapidly turned on and off. The bedroom in the suite was warmer than the room with a thermostat. The AC fan caused a whistling noise between the door and door frame. The facility is old and needs serious updates.
Heli
Stayed 4 nights in Apr 2024
Response from Valerie Cavazos Assistant General Manager on 2024/5/1
Hello,Thank you for your feedback. We apologize for the inconvenience of the noise from the AC. We had our maintenance team fix the issue. Thank you for your feedback and hope you visit us again soon.
2/10 Terrible
DIANA
Traveled with partner, Traveled with pets
2024/4/29
Liked: Cleanliness
Disliked: Property conditions & facilities
We were given room in 3rd floor for handicap. Oh my gosh! The ac unit motor in closet kicked on every 10 minutes to cool. And the Noise could wake up the dead. Woke us up non stop. Our window was to businesses and they would use blower at around 2 am to clean their property.
Palm tree leaves fell off and on our vehicles. Well those leaves had sharp edges.
Maintenance person said outside doors lock where we couldn’t use our card at all at certain times. We had to go through front. So if it’s raining, forget the door near you.
Very, very unsatisfactory for two senior citizens.
DIANA
Stayed 2 nights in Apr 2024
Response from Valerie Cavazos Assistant General Manager on 2024/4/29
Thank you for your feedback. We apologize for the inconvenience of the AC. Our maintenance team inform us the ac is working properly. Unfortunately, other properties around the hotel have their landscaping at different hours. Thank you for your feedback and hope to see you again.
6/10 Okay
Josefina
Traveled with family
2024/4/28
Liked: Cleanliness, staff & service
Nice rooms, outdated, but the staff is very friendly. The food staff is friendly but they didn’t have coffee cups, the breakfast area was empty and they would take long time to bring more food. They just weren’t on it, like other hotels don’t get me wrong they were all very polite. Nice pool and nice basketball court.
Josefina
Stayed 1 night in Apr 2024
Response from Valerie Cavazos Assistant General Manager on 2024/4/29
We apologize for the inconvenience of our breakfast not being prepared in time and review with our staff. Thank you for your feedback and hope you visit us again.
6/10 Okay
Mario
2024/4/21
Mario
Stayed 1 night in Apr 2024
Response from Valerie Cavazos Assistant General Manager on 2024/5/12
Thank you for your feedback. We hope you visit us again.
The front desk staff who checked us in was very helpful and professional. He greeted each day of our 3 day stay. Everything about our room was clean and roomy. My only complaints were that the sofa in our suite was bowed and the switch to the ceiling fan was broke. However, still usuable. Breakfast was good and plentiful, again area was clean. The hotel is visable from the street, but the driveway entrance is small and easy to miss if your not driving slow.
Verified traveler
Stayed 2 nights in Feb 2024
Response from Valerie Cavazos Assistant General Manager on 2024/2/20
Thank you for your feedback. We hope you visit us again.!!
The stay was ok. We were traveling over the holidays and need a place to stay. We really enjoyed Corpus Christi.
My only issue was the fact that I had to pay to park my car. It would have been one thing if it was parking garage or even covered parking but it was nothing more then normal parking. It was 12 dollars a night which is stupid for me to have to pay just to park my car.
There was no mention of having to pay for parking when I booked the room and was shocked when I got there and they told me it was 12 dollars a night and that it was a management decision and there was nothing he could do to change it.
Stephen
Stayed 2 nights in Dec 2023
Response from Valerie Cavazos Assistant General Manager on 2024/2/1
Thanks for staying with us. Our hotel policy requires 12 parking per vehicle. We hope you can visit us again. We appreciate your feedback!
4/10 Poor
DeShara
Business traveler
2023/12/28
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff was short, rude, and not willing to help. Creating more issues with the checkin process even after making a personal phone call to setup a company credit card via an authorization form and still required my employee to put their personal credit card down putting funds on hold for multiple days.
DeShara
Stayed 1 night in Dec 2023
Response from Valerie Cavazos Assistant General Manager on 2023/12/29
Our policies require a proper form of payment for incidentals and approve Credit Card Authorization. Thank you choosing Homewood Suites-Corpus Christi.
As always, we’re never disappointed with the amenities and rooms at this hotel. Check in was smooth and check out also. We’ll definitely be back. Just want to send a shout out to Shawn at the front desk. She was so friendly, kind and helpful with some information I inquired about. Keep up the great work😉
Tanya or Joaquin
Stayed 1 night in Nov 2023
Response from Valerie Cavazos Assistant General Manager on 2023/11/21
Thank you for your recent stay at our hotel! I hope you felt at home and Shawn was able to help your accommodations. We can’t wait to welcome you home again soon!
As a mom of 5 kids, I find it very hard to find hotel rooms that provide us with enough room to fit our whole family. This place was great. The staff was friendly, we had a 2 room suite with plenty of space for everyone to wind down at the end of a long day, and with free breakfast and a kitchen, it helped keep down the costs of needing to eat out all of the time.
Ashley
Stayed 2 nights in Oct 2023
Response from Valerie Cavazos Assistant General Manager on 2023/11/7
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
6/10 Okay
Ida
Traveled with family
2023/10/22
Liked: Staff & service
Disliked: Cleanliness, room comfort
Disappointed
Great location, nice looking room and lobby, friendly service- but there was a dead bug, the linens were stained and dirty, no shampoo or conditioner in the shower, doors had dirty fingerprints, not enough towels for number of guests.
Ida
Stayed 1 night in Oct 2023
Response from Valerie Cavazos Assistant General Manager on 2023/10/22
Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.
Response from Valerie Cavazos Assistant General Manager on 2023/9/18
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
10/10 Excellent
Viara
Traveled with family
2023/9/10
Liked: Cleanliness, staff & service, room comfort
It’s ok
The hotel was okay for the price, I did have to change rooms and after changing rooms due to them giving me the wrong room, they gave the wrong room again. Before arriving I called to confirm they had roll away beds and asked for it to be added to my reservation, it was not. I called for the bed and the agent tried to tell me they didn’t have one and then after speaking to the manager he brought it to me. And you pay $12 to park and it’s not even in a prime location. You could park for free in the AMC lot but they charge you at check in
Viara
Stayed 1 night in Sep 2023
Response from Valerie Cavazos Assistant General Manager on 2023/11/7
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
The room was nice but they didn’t stock it with soap or towels. The front door was locked when I arrived so had to wait for someone to open it from inside. The signs in the parking lot warning that they were not responsible for missing vehicles was very concerning. They did not clean the rooms daily and when I requested my room to be cleaned it was declined and I was advised that I could go to the front to restock any items I needed.
Tara
Stayed 2 nights in Sep 2023
Response from Valerie Cavazos Assistant General Manager on 2023/9/11
We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Your feedback is very important to us. Thank you for your feedback, and we hope you will come back and stay with us again.
8/10 Good
Verified traveler
Traveled with family
2023/9/8
Liked: Cleanliness, staff & service, room comfort
Pleasant Family Space
We loved the Wednesday night social meal and nice breakfast. Our room was comfortable and clean. Very nice staff. Nice pool and amenities. If we are in the area we would choose this hotel again because it was such a pleasant experience.
Verified traveler
Stayed 1 night in Sep 2023
Response from Valerie Cavazos Assistant General Manager on 2023/9/11
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
6/10 Okay
John
Traveled with family
2023/9/6
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff but beds not very comfy
Smoke smell kept coming into the bathroom from the common vent. Hotel is older but kept very clean. Staff very friendly.
John
Stayed 3 nights in Sep 2023
Response from Valerie Cavazos Assistant General Manager on 2023/9/8
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
My family and I have been staying here for years. Not sure cause it was Labor Day weekend, but we were charged $12 a day (3 day stay) for PARKING!! Was not even notified at check-in for the charge. Thankful pets are welcomed for a $75 fee, but it doesn't have to reek of pee going in and out of the two doors in the back. Not happy with this stay what so ever.
Kristie
Stayed 3 nights in Sep 2023
Response from Valerie Cavazos Assistant General Manager on 2023/11/7
Thank you for taking the time to share your recent experience at our hotel. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.
8/10 Good
Tanya or Joaquin
2023/9/4
Liked: Staff & service
Tanya or Joaquin
Stayed 2 nights in Sep 2023
Response from Valerie Cavazos Assistant General Manager on 2023/9/5
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
Hotel was really nice and cozy for my family of 4. We really enjoyed the pool, breakfast, and overall experience was amazing and we look forward to going back one day.
Mayra
Stayed 2 nights in Aug 2023
Response from Valerie Cavazos Assistant General Manager on 2023/9/4
Thank you for your feedback. We hope you visit us, again. Have wonderful day.
10/10 Excellent
Romeo
2023/8/28
Romeo
Stayed 2 nights in Aug 2023
Response from Valerie Cavazos Assistant General Manager on 2023/8/30
Thank you for your feedback. Hope you visit us, again.
8/10 Good
zijing
Traveled with family
2023/8/19
Disliked: Cleanliness
zijing
Stayed 1 night in Aug 2023
Response from Valerie Cavazos Assistant General Manager on 2023/8/20
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
6/10 Okay
Esteban
2023/8/10
Esteban
Stayed 3 nights in Aug 2023
Response from Valerie Cavazos Assistant General Manager on 2023/8/14
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again.
Friendly, quiet and comfortable. Clean and pet friendly. Great continental breakfast.
David
Stayed 2 nights in Jul 2023
Response from Valerie Cavazos Assistant General Manager on 2023/8/1
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
10/10 Excellent
Javier
2023/7/17
Javier
Stayed 3 nights in Jul 2023
Response from Valerie Cavazos Assistant General Manager on 2023/7/18
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
8/10 Good
Melissa
Traveled with family and small children, Traveled with family
2023/7/16
Liked: Cleanliness, staff & service
We traveled with our two children and had a pleasant stay. Our room itself was very nice and cozy. The only downfall for me was the noise of the highway since you are very close to it. Its not a deal breaker but if you are very light sleeper it might bug you. The other thing we noticed was our Ford truck was tampered with during the night. It looks like someone tried breaking in but were unsuccessful. I dont blame the hotel for things like that because it could honestly happen anywhere. Overall i did enjoy the hotel, the room, the breakfast and the staff. I would probably stay again.
Melissa
Stayed 2 nights in Jul 2023
Response from General Manager on 2023/7/17
Thank you very much for your survey, and very sorry that something happened to your truck, we a re working very hard with our local Police department to increase patrol checks here to avoid any further issues, we hope to see you back soon.
10/10 Excellent
Robert
2023/7/16
Robert
Stayed 1 night in Jul 2023
Response from Valerie Cavazos Assistant General Manager on 2023/7/18
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!
6/10 Okay
Patricia
Traveled with family and small children
2023/7/13
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool was very dirty and no one was able to swim, very disappointing. Soaps and towels at a minimum.
Breakfast was great, friendly staff.
Patricia
Stayed 2 nights in Jul 2023
Response from Valerie Cavazos Assistant General Manager on 2023/7/13
We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Thank you for your feedback, and we hope you will come back and stay with us again.
6/10 Okay
Monica
Traveled with family and small children, Traveled with family
Visibly dirty linens. Roaches. Carpets are nasty. The pool was green and closed during our stay. The AC in the lobby was out. Fortunately our room had wirking AC.I happened to noticed crusty red/brown spots on the sheet. The other bed had ugly stains. I had to switch out the bedding. I found a plastic hand nail on the bathroom floor and a roach running around. stay was the free breakfast. The breakfast was very satisfying.
Monica
Stayed 2 nights in Jul 2023
Response from Valerie Cavazos Assistant General Manager on 2023/7/13
We are sorry we were not able to provide you with a better quality of service. It is our goal at Homewood Suites to make you feel at home and provide excellent service. Thank you for your feedback, and we hope you will come back and stay with us again.