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"We had a very nice time at the Princess Grand Jamaica. The hotel is very clean, the staff are very friendly. They had an excellent waterpark for the kids and decent pools The beach is man-made so it's not as nice as some of the beaches in Jamaica but nice enough. We opted for the swim out in our junior suite which was great because we used that quite a bit.. The buffet for breakaway and lunch was great. Lots of variety plus lots of stations... like crêpes, omelettes, burgers, quesadillas, wraps, steak... plus fresh fruit. The only negative I would say is the way they handle dinner. You cannot make a reservation. They have four restaurants aside from the buffet and the sports bar… do not eat in the sports bar. The food was absolutely atrocious. I ordered chicken burger on our fist night ans we anrrived late and had nowhere else to go and the description was nothing like what came to me. It was a tiny bit of dark meat, deep fried with a flab of lettuce and mayo. The description said chicken burger with caramelized, onions, lettuce, tomato, and all this other stuff that never appeared. Not being able to make a reservation at the restaurant meant that if you arrived anytime after 5:30 when they opened, you were waiting 2 to 2 1/2 hours for your table. We just started going at 5 and standing in line till 530 to get seated right away and had really early dinners. Not ideal but better than waiting two hours for your table especially with young kids. "

"We waited too long for the airport shuttle upon arrival. Leaving we were not on the list for the airport shuttle even after confirming with the representative. Thankfully I was pushy and the driver took us anyway. "

"The resort was so nice. All the staff was so nice and helpful even though it rained they were so positive the whole time. I been to numerous resorts but this by far is some of the best I’ve ever had on a resort everything was 10/10 from the food the drinks. Would definitely come again "

"Great stay with excellent customer service. "

"I had a very safe and wonderful stay. The staff was excellent. "

"The resort was aged but okay. We were repeatedly approached by resort staff and asked if we wanted to buy drugs, also, many staff targeted us and asked us for money because they were still trying to recover from the hurricane. It was very uncomfortable."

"It was wonderful."

"Amazing resort with incredible staff and superior location!"

"This was our 2nd Riu as a family in the past year. We appreciate the double rooms for a family with teenagers. Very clean resort and staff did a great job. Looking forward to finding our next destination with a Riu resort!"