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Reviews of Best Western Plus Coraville Hotel

2.5 out of 5
Best Western Plus Coraville Hotel
2702 ACORN DR, Coralville, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 227 out of 364 reviews" "
Rating 8 - Good. 82 out of 364 reviews" "
Rating 6 - Okay. 27 out of 364 reviews" "
Rating 4 - Poor. 9 out of 364 reviews" "
Rating 2 - Terrible. 19 out of 364 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yiyang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We especially like the variety of breakfast items available. Dining area was clean, and inviting. Staff was most helpful. Rooms were very clean. Will stay there next time in Iowa City.
Stayed 1 night in May 2024

6/10 Okay

Michael

Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Beth

Traveled with family and small children
It was newer and staff is great!
Stayed 1 night in May 2024

10/10 Excellent

Leroy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. New. Nice.
Stayed 1 night in Apr 2024

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like staying at this hotel. The staff is always very nice, it’s clean and smells good. The pool area is nice. My only complaint is the soda’s in the market are expired. The ice cream bars have melted & then refrozen. $7 for a can of expired soda and melted ice cream is a little absurd. Otherwise, the bar was open, breakfast was great. Beds are comfy. It’s my favorite place to stay in the area.
Stayed 1 night in Apr 2024

8/10 Good

Merida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast wasn't that good.
Stayed 7 nights in Apr 2024

10/10 Excellent

BRANT

Stayed 1 night in Apr 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Elias

Stayed 1 night in Apr 2024

6/10 Okay

Amy

Liked: Staff & service
Nice place overall but very hard to sleep as a train comes by a couple of times during the overnight hours and blows its horn. Also some other strange sounds randomly through the night we couldn’t quite figure out what it was.
Stayed 2 nights in Apr 2024
Response from Jay on 2024/4/15
Thank you for staying with us . train is not control by hotel . and there is nothing hotel can do it. also we like better review . so if you not happy and same way review next time then use different hotel. we like 5 out of 5 reviews. Jay Patel GM

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Steve, Bondurant

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay. I would stay there again.
Stayed 1 night in Mar 2024

8/10 Good

Kenneth, Laramie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Check-in was sketchy due to computer outage, but friendly staff made it work!
Stayed 1 night in Apr 2024
Response from Jay on 2024/4/15
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Good

Brady

Stayed 1 night in Apr 2024

10/10 Excellent

Carla

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a large family gathering and this hotel provided a great meeting space and were so accommodating
Stayed 1 night in Mar 2024
Response from Jay on 2024/4/15
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful. Check-in was easy, staff if very friendly. Room is clean, beds are comfy, bathroom is clean. It’s really quite nice.
Stayed 1 night in Mar 2024
Response from Jay on 2024/4/15
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Good

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very clean and the staff were friendly. The breakfast wasn't very good quality. The fridge in our room was also very loud. Overall, good experience, especially for the price.
Stayed 2 nights in Mar 2024
Response from Jay on 2024/4/15
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

2/10 Terrible

Francesca, chesapeake

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities
I asked the staff to clean a stain on my wall next to the bed where my arm stick to the wall and on the 5 th day I cleaned it.. Bed was hard as a rock.. no water in the room shower doors were dirty. Could only get 1 flat extra pillow for my leg.. I'm disabled and they wouldn't give us a room with a handicapped bathroom.. Breakfast was awful... Worst BW we ever stayed at and we are members.....
Stayed 6 nights in Mar 2024
Response from Jay on 2024/3/28
Thank you for staying with us . You are only guest not happy with our hotel . So please next time if you come this area use different hotel . We are not allowed you further our hotel . Jay Patel GM

10/10 Excellent

Marcela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean the bathrooms on the lobby more often (empty the bins).
Stayed 1 night in Mar 2024
Response from Jay on 2024/4/15
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Jay on 2024/4/15
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Dakota

Stayed 2 nights in Mar 2024
Response from Jay on 2024/4/15
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Jenny, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jay on 2024/4/15
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Good

AnnaJillian

Stayed 2 nights in Feb 2024
Response from Jay on 2024/4/15
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

6/10 Okay

Stacy

Stayed 3 nights in Feb 2024
Response from Jay on 2024/2/27
Thank you for stating with us . Look like you did not happy with your stay . And s ore you gave 3 out of 5 . When you come again this town or area . Please use other hotel . We will not provide you further service to our hotel .

10/10 Excellent

Elizbeth

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great, very clean and new feeling. Breakfast was fine but coffee was a little weak.
Stayed 1 night in Feb 2024
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Great a place we stay every time we come to Iowa City.
Stayed 1 night in Feb 2024
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and very nice and clean property
Stayed 1 night in Feb 2024
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jay on 2024/2/7
Thank you for stating with us . Look like you did not happy with your stay . And s ore you gave 3 out of 5 . When you come again this town or area . Please use other hotel . We will not provide you further service to our hotel .

8/10 Good

Katelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Allison

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The staff ALL very nice! Loved the shower and my kids loved the hotel. Good breakfast and nice beds! One of our new favorites for sure!!
Stayed 2 nights in Jan 2024
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly
Our stay was good. The street leading into the motel could have been cleared of snow better but it is winter in Iowa. We had to cut the stay short as an ice storm was headed our way but the motel was very understanding about everything. We had a little trouble with the tv but a young man from the front desk came up and helped get thing straightened out.
Stayed 3 nights in Jan 2024
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Friendly staff.
Stayed 1 night in Jan 2024
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

2/10 Terrible

Stacy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Jay on 2024/1/22
Dear guest , you are only not happy guest with our property . So please next time if you come this area use deferent hotel . We will not allowed you further service our hotel . We do not need unhappy guest , who are not doing truth right serve or unhappy . We do not need you here . Thank you for your business . Jay Patel GM

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Brittany

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Tricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in. Clean rooms and great breakfast.
Stayed 2 nights in Jan 2024
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Dave

Stayed 1 night in Jan 2024
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Good

vered

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly staff clean within walking distance of shopping
Stayed 2 nights in Dec 2023
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Do better best western
The morning staff was incredible. The night staff was absolutely horrid. Half of the time, there was not anyone at the front desk for requests, check-in, or just general inquiries. On Christmas night, there was not an attendant at the front desk. Instead, there was instructions to dial a specific number. Once I called this number, I asked for a baby crib as I have 6-month old baby that needed a place to sleep. They told me that they only had 1 crib and that it was in use? Earlier in the morning, I verified with the morning staff that there was no children needing a crib in the hotel as I would have my baby with me later that evening. The night attendant was offsite and did not want to do his job and service the customer. The night before, I was told that the staff could not give out extra pillows. The night attendant shared that there was only 4 rooms being utilized that night. So why could they not give us any extra pillows? Apparently, there is a “policy” that states that a bed cannot have more than 4 pillows per bed. The pillows were flat hence why we needed more on top of having kids with us. Much higher rated and well-renowned hotels give out extra pillows, but the best western plus cannot? It appeared that the attendant was more interested in not doing their work rather than helping the customer, again. I will never stay here again and will not recommend.
Stayed 4 nights in Dec 2023
Response from Jay on 2023/12/28
Thank you for choice us . We approved your business . If you are not happy with our customer service . Please next time you come this area choose diffrant hotel . We will not giving you further service our hotel . Hotel mgmt .

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

8/10 Good

Jean

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jay on 2024/2/27
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon