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Reviews of Motel 6 Cookeville, TN

2 out of 5
Motel 6 Cookeville, TN
1100 S Jefferson Ave, Cookeville, TN

Reviews

7.2

Good

Rating 10 - Excellent. 112 out of 350 reviews" "
Rating 8 - Good. 105 out of 350 reviews" "
Rating 6 - Okay. 53 out of 350 reviews" "
Rating 4 - Poor. 39 out of 350 reviews" "
Rating 2 - Terrible. 41 out of 350 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here after walking out of our previous hotel which had roaches. We were tired and frustrated. The young man who checked us in was so incredibly polite, professional and helpful - even offered to help carry our bags to our room. The room was clean, we had no issues with noise. Definitely one of the best Motel 6 we’ve stayed at!
Stayed 1 night in May 2024
Response from Brand Experience Team on 2024/5/14
Hi Jessica, Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Natalie #Team6

10/10 Excellent

Thom

Traveled with family
Liked: Staff & service
I was looking for cheap and clean. We rarely spend time in a hotel room when we travel. This was cheap and clean
Stayed 1 night in May 2024
Response from Brand Experience Team on 2024/5/14
Hi Thom, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was beyond friendly and helpful. Felt very safe. Beds are a little firm for our liking but updated and clean. There is a lot of traffic in the area so it can be noisy at night but if you're a heavy sleeper or have earplugs, this location is a great value for the money.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 2024/4/17
Hi Rebecca, Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

10/10 Excellent

Grant

Stayed 2 nights in Mar 2024

10/10 Excellent

Charles

Stayed 1 night in Mar 2024

6/10 Okay

Chasity

Stayed 1 night in Feb 2024

4/10 Poor

Michelle

Disliked: Property conditions & facilities, room comfort
Disappointed in this Motel 6.
This is my 1st exp of “you get what you pay for” with motel 6. The room was clean but not everything was functional. There was a ton of noise until about 3am and the final thing was the 3 or 4 dogs in one room that started barking at 4am.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/20
Hi Michelle,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Booking was a bit of a pain, definitely saved half through hotels.com, room was cold and walking up stairs reaked of cigarette smoke. Hostess and front desk was great and very friendly.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/20
Hi Michael, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

4/10 Poor

Megan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was dirty and cigarette burns on the matresses
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/20
Hi Megan,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Okay

Lisa R

Disliked: Staff & service
Front desk was calling for me to check out before it was even time yet
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2024/2/6
Hi LisaThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Shelley

Stayed 1 night in Jan 2024

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean motel. Very surprised by how nice it was. The clerk was great and i have zero complaints. Will definitely stay here again
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2024/1/8
Hi Zoe,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith#Team6

10/10 Excellent

Amy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s the nicer of motels 6 that I have stay in. As long as you know where you are staying and you get what you pay for it was great. Everything was clean and everything worked. There was some noise but nothing we can’t deal with and my husband is a light sleeper and he was fine. It was a convenient location and we all felt safe

8/10 Good

spence

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value minded
Overall good stay. Not much for thrills but great price for a clean, comfortable room.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2023/12/7
Hi DonaldThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

Wilbert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was supposed to be no smoking.Yes, yes, there were 2 cigarette ashtrays in the room and there were cigarette Burns on the blanket.. much of thebrown has been. Repaired very noticeably in a manner that was poorly done. it charged me a $50 deposit that I got back the next morning but not until they checked my room, and then they complained about me shaving over the sink because they'd have to clean it up. Does not strike me as being clean at all
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 2023/11/20
Hi Wilbert,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was reasonable. Need to get new bedding as there were burn holes in blanket, bed cover and sheet in a non smoking room and towels, and washcloths were stained. Young lady checking us in was very pleasant.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 2023/11/13
Hi Richard,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

6/10 Okay

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Room was clean and comfortable. Stay was not the best. Several dogs barking rooms nearby. People stomping around at early hours of the morning. If you’re tired and just need a cheap place to sleep, it’s okay.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 2023/10/30
Hi Lonnie,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
One of the nicer Motel 6’s I’ve stayed in. Very easy access both on and off I-40 and many eateries nearby.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 2023/10/25
Hi Deborah, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Lesia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 2023/10/9
Hi Lesia,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

4/10 Poor

April

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches,
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 2023/10/9
Hi April, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Beverly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Tina

Stayed 4 nights in Aug 2023

6/10 Okay

donnell

Liked: Staff & service
Time for new blankets
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2023/8/21
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2023

10/10 Excellent

Wilbert

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really great experience. I stayed there going across country and made sure I stopped at the same one coming back across country. Bravo
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2023/8/7
Hi Wilbert,We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

8/10 Good

Noah

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2023/7/31
Hi Noah,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okay

Avery

Stayed 4 nights in Jul 2023

4/10 Poor

Myron

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel had three levels with a steep one way drive. As we drove down to the third level, the accomodations got progressively worse. Won't stay here or in another Motel 6 again.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 2023/7/18
Hi Myron,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 Poor

Carolyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't recomend it
Well, just getting to the room was a task. The parking lot made me think of a log road off into a bottom. Two very steep ,rough one lane drop offs to get to the lower leavel. I thought my car bottom would drag. The room was non smoking but there were cigarette burns in the tub and the bedspread. One day we didn't even get any towwels. The next day we asked for them and they just laid them on the bed, not in the towel rach or rest room.ww won't stay there again..
Stayed 4 nights in Jun 2023
Response from Brand Experience Team on 2023/7/11
Hi Carolyn, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Somewhere Else!!
Front desk girl kept asking me for extra cash. She tried to charge me cash deposit and I had proof she put deposit on my card. She called my room at 11pm to request more $20 more for room and $50 for deposit She insisted I needed to give her cash, everything was on my card. The room was for a disabled child and it was absolutely disgusting and not handicap safe. I would Never recommend this location to anyone. I reviewed the comments prior to booking, not sure how they have any good reviews. Incompetent front desk and old, dingy, unsafe room.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 2023/7/5
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Marcia

Disliked: Property conditions & facilities
Why charge $50.00 fee if paid with cash? No complmentry soap, hair dryer, no coffe pot in room
Stayed 1 night in Jun 2023
Response from Nancy Y. on 2023/7/5
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Murali

Stayed 1 night in Jun 2023

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
A story with holes
Bed sheets had holes and were old. Killed a bug.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 2023/6/13
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

8/10 Good

Howard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Aimee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in Jun 2023
Response from Nancy Y. on 2023/6/13
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 Okay

bernadette

Liked: Cleanliness, staff & service
The staff were very nice , but i was a little shocked not to have a coffee/tea fixings in the room and the tv /cable was spotty at best. The room was clean not much in the way of grass for the dog . You get what you pay for i suppose.
Stayed 3 nights in May 2023
Response from Nancy Y. on 2023/6/13
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Janine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean, but the shower squeaked like it was about to fall in and the pillows were the smallest i have ever seen
Stayed 1 night in May 2023
Response from Brand Experience Team on 2023/6/5
Hi Tammy,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Very Nice price. Clean large room. Comfortable bed. Clean smell in the room. Looked newly upgraded. Nice shower. staff was very nice. Note; if you need a hairdryer ask at the desk because motel 6 policy doesn’t allow them in the rooms.
Stayed 1 night in May 2023
Response from Brand Experience Team on 2023/6/5
Hi Jerry,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful. We hope to see you soon.Lilith#Team6

6/10 Okay

Shelley

Disliked: Cleanliness, property conditions & facilities
Won't stay here again
The check in was nice. The lady that helped us was very friendly. The rooms were terrible. There were cigarette burns all over the bed spread and the sheets. The rooms smelled terrible as well. The front desk was calling us at 1000 asking us if we were leaving...that was unacceptable as check out wasn't until 11
Stayed 1 night in Apr 2023
Response from Nancy Y. on 2023/5/3
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

WAYNE, RICHARDSON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is conveniently located along the highway that we are traveling. It is easy to find and to get back on the road again.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 2023/4/24
Hi Wayne,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Had a great encounter with the lady at the front desk. She was so sweet! Did not like the narrow road to the room I booked it was only big enough for one car.. had to take the same narrow road out and was afraid a car was gonna come over the hill. Could not see well. The outside was really run down but I tried not to think anything of it because the pictures of the rooms looked really nice. Was very disappointed to go in the room and there be cigarette holes all in the comforter of the NONSMOKING room I booked. It smelled weird in the room and wasn’t the cleanest. The tvs color was also off and there wasnt many channels to choose from. I ended up staying 3 hours then decided I couldn’t stay there.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 2023/4/17
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Scott

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great. Unfortunately room was not clean. Cigarette burns on the sheets and comforter. Hair on the pillowcases. And unknown powdery substances on the counters.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 2023/4/17
Hi Scott,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Ngan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Staffs were so friendly
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 2023/4/17
Hi Ngan,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick checkin, comfortable, clean room; Would stay again
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 2023/4/7
Hi Donald,We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6