Thank you for taking the time to write a review about your stay with us. We truly appreciate your feedback. We understand that you believed the hot tub was not working because of the time it took to fill. Regretfully the hot tub does indeed take about 45 minutes to fill. The tub was inspected after your departure and no mechanical issues were found. However, in a show of good faith we have refunded you 50% of your stay. If you have any further questions please contact the hotel directly.

Thank you for taking the time to write a review about your stay with us. We truly appreciate your feedback and are very sorry for the condition of your room. We will address your comments with our team as we work to improve our guest experience. Your input is genuinely helpful, as it is the first step in identifying areas where we can better our guest services. We hope you will come visit us in the future.

Thank you for taking the time to share your review. The entire team is disappointed we did not fully meet expectations on your recent visit. We have taken all points of concern mentioned above to heart and have shared these with our team. It is our intention to use this as a learning opportunity and guideline in our improvement efforts. We are constantly fine-tuning our service levels to keep them at the high level our valued guests deserve, so your insight is more valuable than you know. Thank you again for sharing, and we hope the next time you are in the area you will allow us the privilege to host you once more.

Thank you for taking the time to share your review. The entire team is disappointed we did not fully meet expectations on your recent visit. We have taken all points of concern mentioned above to heart and have shared these with our team. It is our intention to use this as a learning opportunity and guideline in our improvement efforts. We are constantly fine-tuning our service levels to keep them at the high level our valued guests deserve, so your insight is more valuable than you know. Thank you again for sharing, and we hope the next time you are in the area you will allow us the privilege to host you once more.

Thank you for taking the time to share your review. I would like to refund your stay, but you made a non-refundable reservation with Expedia. If you could get them to reverse your charges, we will not charge them on our side. With that said the entire team is disappointed we did not fully meet expectations on your recent visit. We have taken all points of concern mentioned above to heart and have shared these with our team. It is our intention to use this as a learning opportunity and guideline in our improvement efforts. We are constantly fine-tuning our service levels to keep them at the high level our valued guests deserve, so your insight is more valuable than you know. Thank you again for sharing, and we hope the next time you are in the area you will allow us the privilege to host you once more.