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哥倫布格羅夫城萬怡飯店的評分

3 out of 5
哥倫布格羅夫城萬怡飯店
1668 Buckeye Pl, Grove City, OH

評論

8.2

非常好

10 分，有夠讚；388 則評論中有 201 則" "
8 分，不錯哦；388 則評論中有 86 則" "
6 分，一般般；388 則評論中有 45 則" "
4 分，不太好；388 則評論中有 27 則" "
2 分，很糟糕；388 則評論中有 29 則" "

8.6/10

整潔度

8.6/10

員工素質

7.8/10

設施服務

8.6/10

住宿環境和硬體

8.2/10

環保程度

評論

8/10 不錯哦

phyllis

喜歡：整潔度和住宿環境和硬體
Grrat
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Christy

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property nice, staff friendly and helpful had to ask for additional blankets and pillows staff brought quickly to room. Pull out sofa more like twin bed not double only issue we had.
於 2024 年 5 月住了 1 晚
Linette 於 2024年5月20日回覆
Thank you Christy!

10/10 有夠讚

Steven

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Linette 於 2024年5月18日回覆
Thank you Steven!

8/10 不錯哦

Jocelyne

團體旅遊
喜歡：整潔度、員工素質和設施服務
Overall this property was great! The only thing was we were having trouble with the AC in our room but luckily it was able to get fixed but we did wait a while for it to be fixed. But other than that had a great stay.
於 2024 年 5 月住了 1 晚
Linette 於 2024年5月15日回覆
Jocelyne, thank you for your feedback. I apologize for the AC issue!

10/10 有夠讚

Karen Bridgette

喜歡：整潔度、員工素質和住宿環境和硬體
Great experience for my first time staying here. Really enjoyed it
於 2024 年 5 月住了 2 晚
Linette 於 2024年5月12日回覆
Karen, thank you for the 5 out of 5!

8/10 不錯哦

Jim

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wry nice room.
於 2024 年 3 月住了 1 晚
Linette 於 2024年3月29日回覆
Thank you, Jim!

10/10 有夠讚

Kimberly

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Easy to book, kind staff, clean, stress free!
於 2024 年 3 月住了 1 晚
Linette 於 2024年3月8日回覆
Hi Kimberly,I'm glad you enjoyed your stay! See you on your next trip to Grove City!

10/10 有夠讚

Parag

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was very good.
於 2024 年 2 月住了 1 晚
Linette 於 2024年3月2日回覆
Parag,Thank you for your 5 out of 5! We appreciate your feedback!

10/10 有夠讚

aleasha

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice place to stay.
於 2024 年 2 月住了 2 晚
Linette 於 2024年2月28日回覆
Aleasha, thank you for your 5 of 5 rating!

6/10 一般般

Sherry

親子旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
The staff was stand offish, the bar was entirely too expensive as was the Bistro food which did not give you a big selection of food to choose from.
於 2024 年 2 月住了 1 晚
Linette 於 2024年2月26日回覆
Sherry, thank you for taking the time to provide feedback. We apologize for not meeting your expectations. Should your travels bring you to Grove City again, we hope you will give us another chance.

10/10 有夠讚

Genevieve

於 2024 年 2 月住了 1 晚
Linette 於 2024年3月24日回覆
Genevieve,Thank you for the 5 out of 5 rating! Hope to see you again when your travels bring you to Grove City!

10/10 有夠讚

aleasha

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Thank you very much enjoy our stay
於 2024 年 2 月住了 4 晚
Linette 於 2024年2月23日回覆
Aleasha, thank you for the perfect rating!!

10/10 有夠讚

Janeen，Hilton Head

喜歡：整潔度
於 2024 年 2 月住了 1 晚
Linette 於 2024年2月18日回覆
Janeen, thank you for the 5 out of 5 rating!

8/10 不錯哦

Dennis

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Linette 於 2024年2月17日回覆
Dennis, thank you for the review!

10/10 有夠讚

Jennifer

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast was delicious!
於 2024 年 1 月住了 1 晚
Linette 於 2024年2月6日回覆
Jennifer, thank you for the great comment!

10/10 有夠讚

Wael

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Linette 於 2024年2月6日回覆
Thank you for the perfect rating!

10/10 有夠讚

Tara

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was awesome and a great price!
於 2024 年 1 月住了 1 晚
Linette 於 2024年1月8日回覆
Tara,Thank you for the amazing review!

8/10 不錯哦

Laura

喜歡：整潔度
於 2024 年 1 月住了 2 晚
Linette 於 2024年1月8日回覆
Thank you Laura, we hope to see you on your next trip to Grove City!

10/10 有夠讚

Todd

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Linette 於 2024年1月8日回覆
Todd,Thank you for your 5 out of 5 rating!

10/10 有夠讚

PATRICIA

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great sty overall, bed a little firm but I got thru the night
於 2023 年 12 月住了 1 晚
Karan 於 2023年12月11日回覆
Hello Patricia,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Miguel

喜歡：整潔度、員工素質和住宿環境和硬體
Toro
Linette 於 2024年2月17日回覆
Thank you for the perfect review, Miguel!

10/10 有夠讚

Charles

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The location was convenient and great food options in the area. The staff was friendly and the room was clean.
於 2023 年 11 月住了 1 晚
Qui 於 2023年11月30日回覆
Glad you enjoyed your stay. Thank you for choosing Columbus Grove City for your stay!

10/10 有夠讚

Brandon

喜歡：設施服務
Service, staff, cleanliness
於 2023 年 11 月住了 1 晚
GM 於 2023年11月25日回覆
On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Columbus Grove City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Shannon

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
GM 於 2023年11月25日回覆
On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Columbus Grove City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Robin

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
GM 於 2023年11月25日回覆
On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Columbus Grove City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 一般般

Ken

喜歡：整潔度和員工素質
No complimentary coffee, no breakfast. TV had to be reset by staff. Everything looks nice. Bed is comfortable.
於 2023 年 10 月住了 1 晚
GM 於 2023年11月25日回覆
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front office leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 有夠讚

Ceaissa，Youngstown

於 2023 年 10 月住了 1 晚
GM 於 2023年11月25日回覆
On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Columbus Grove City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
GM 於 2023年11月25日回覆
On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Columbus Grove City.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 一般般

Franklin

商務旅客
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
The lady at the front was not rude at all but 1 she did not let me know if there’s was breakfast in the morning free or I have to pay 2 she did not let me know what time was check out in the morning 3 she also gave me my key card and did not point me in the direction I needed to go to get to my room first time being in this hotel had to ask her which way was the elevator to get to my room 4 I called down because I got to my room and the tv remote was missing so I called down let her know she said she was goin to get someone on it but nobody never came for more than 30 mins. I asked a cleaning man I believe and he helped me out with the remote very nice man.
於 2023 年 9 月住了 1 晚
GM 於 2023年11月25日回覆
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front office leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 一般般

Maximus

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Stay was great but water was $3:80 and breakfast not free and very much expensive
於 2023 年 9 月住了 1 晚

6/10 一般般

Bill

家庭旅遊
The property seemed very well maintained and kept up however I believe for the price that you pay for one night that at least coffee outside of the room would be provided. Also the cleanliness of the room could have been better and the sink in the bathroom filled up with water and did not drain very well. Other than that or stay was great
於 2023 年 9 月住了 1 晚
GM 於 2023年11月25日回覆
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front office leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location, comfortable room and beds.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Justin，Lawrenceburg

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean room, friendly staff
於 2023 年 9 月住了 1 晚
gm 於 2023年9月12日回覆
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

4/10 不太好

Onkham

家庭旅遊
不喜歡：客房舒適度
The suite, 1 bedroom, stated that it sleeps up to 5 people. It’s wrong. The bedroom has a king size bed. The double sofa bed will fit 1 person only. It’s a twin size mattress. We booked the room to sleep 4 people. Explained this to the hotel clerk. Couldn’t help us. We would have to book another room with 2 queens. Advertisement for a 1 bedroom suite was wrong. Just be aware.
於 2023 年 8 月住了 1 晚
gm 於 2023年9月12日回覆
Hello, Thank you for staying at Courtyard By Marriott Grove City, we have shared your concern with the respective department head. Regards, Hotel General manager

10/10 有夠讚

Janet

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Check in was quick, room was clean and comfortable, beds were comortable, bathroom was clean and shower was nice.
於 2023 年 8 月住了 1 晚
gm 於 2023年9月12日回覆
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

10/10 有夠讚

Sean

於 2023 年 8 月住了 1 晚
gm 於 2023年9月12日回覆
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

10/10 有夠讚

Sean

喜歡：整潔度、員工素質和住宿環境和硬體
Good location, facility. Rooms are in great shape. Staff has been very good. Landscaping needs help.
於 2023 年 8 月住了 1 晚
gm 於 2023年9月12日回覆
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

10/10 有夠讚

Ruthie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location and very nice hotel.
於 2023 年 8 月住了 2 晚
gm 於 2023年9月12日回覆
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

10/10 有夠讚

Sherelle

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was a beautiful property, the staff was very friendly and welcoming.
於 2023 年 8 月住了 1 晚
gm 於 2023年9月12日回覆
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

10/10 有夠讚

Elizabeth，Heath

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent hotel and staff
於 2023 年 8 月住了 1 晚
GM 於 2023年9月12日回覆
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

6/10 一般般

Shannon

商務旅客
喜歡：員工素質
不喜歡：客房舒適度
Nice but moldy and gym is unsafe
The hotel is definitely esthetically pleasing and the staff is very nice overall. I believe the property was mostly clean, except they definitely have a mold problem. I chose the hotel because they had a pool and workout room. The gym has an over powering smell of mold upon walking in. I discovered this when I went to get water from the only water dispenser (hot or cold) available. This was the first night so I went back in the morning and spoke to the staff person. She was unaware of it and received instructions on how to empty the dehumidifier that was in the room. I went back later and it was even stronger. I never got to use it. There was also a mold smell in my room, which coincidentally was on the same wall as the gym and pool. The pool was flooded when I went because a hose had been left running with no supervision. So, I didn't have a chance to use the pool. The front desk staff is very pleasant but overworked and have to manage too many tasks like taking out the trash and running the coffee shop and bar, changing the water dispenser (it became empty, I only used it to fill my bottle a couple of times), and other things outside of being ready to greet and help guests; so you may have to wait.
於 2023 年 8 月住了 6 晚
Karan 於 2023年8月14日回覆
Hello, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 不錯哦

Ken

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Why get rid of the little things?
I can somewhat understand not having a complimentary breakfast, but no complimentary coffee, tea, snacks... anything? How much is it really going to cost you to have a basic, complimentary coffee station? These things aren't required for a hotel, but it feels like you are stripping down cost to the bare minimum to the point that it takes away from the welcoming, relaxing feel of a real hotel. Not everything has to come at a cost.
於 2023 年 8 月住了 1 晚
gm 於 2023年9月12日回覆
Hello Ken, Thank you for choosing Courtyard By Marriott, Your concern has been shared with the concerned department.

10/10 有夠讚

Nicholas

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
One of the best stays I have ever had. When I arrived at the hotel, they already had keys ready. Check-in was maybe 45 seconds. The rooms are really nice and clean. They have a great rainfall shower head that actually has some pressure to it. The rooms have microwaves, fridges, and coffee makers. The bed was really comfortable, and the moveable work station and adjustable TV made for a productive evening. Would stay here again and again.
於 2023 年 8 月住了 1 晚
gm 於 2023年9月12日回覆
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

10/10 有夠讚

Emily

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good choice.
Easy time checking in. Room was clean. Comfortable bed. Good coffee in the Bistro. Will definitely return.
於 2023 年 7 月住了 1 晚
gm 於 2023年9月12日回覆
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

8/10 不錯哦

Kristy

於 2023 年 7 月住了 1 晚
gm 於 2023年9月12日回覆
Hello , Thank you for staying at Courtyard By Marriott Grove City, we are please to see you enjoyed your stay with us.Regards, Hotel General manager

10/10 有夠讚

jeong

於 2023 年 7 月住了 1 晚
Courtyard Grove City 於 2023年7月27日回覆
Dear Jeong,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 有夠讚

Sherri

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Courtyard Grove City 於 2023年7月27日回覆
Dear Sherri,On behalf of the entire hotel team, I want to thank you for sharing your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯哦

TRINA

團體旅遊
喜歡：住宿環境和硬體
I hate that it's been 10 days and they stiil have NOT released my deposit. It's bad enough they took 3 additional days on the deposit, but to continue to hold it 10 days later is insane.
於 2023 年 7 月住了 5 晚
Courtyard Grove City 於 2023年7月15日回覆
Thank you Trina for a well graded review. I want to assist you with your situation, but I do not see that any deposit was taken on our end. If you could please reach out to the hotel and ask for a manager in regard to the situation we would love to assist you.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 1 晚
Courtyard Grove City 於 2023年7月10日回覆
Dear Guest, on behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I apologize our pillows were not to your liking. Your feedback has been shared with the team as a way of learning and celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

John

喜歡：整潔度、員工素質和住宿環境和硬體
The rooms were spacious clean and bathroom was excellent. The only thing was that there was no complimentary breakfast which is standard for a hotel.
於 2023 年 6 月住了 5 晚
Courtyard Grove City 於 2023年7月8日回覆
Dear John Boyle,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations while wanting to dine in the Bistro. Your experience of not knowing The Bistro was not complementary until arrival has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Although we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Sincerely,Kyle Davis