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Reviews of Best Western Executive Suites

2.5 out of 5
Best Western Executive Suites
303 Shoney Drive, Columbus, MS

Reviews

8.4

Very Good

Rating 10 - Excellent. 311 out of 636 reviews" "
Rating 8 - Good. 191 out of 636 reviews" "
Rating 6 - Okay. 64 out of 636 reviews" "
Rating 4 - Poor. 44 out of 636 reviews" "
Rating 2 - Terrible. 26 out of 636 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Beatrice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms
Stayed 1 night in May 2024
Response from Gm on 2024/5/14
Thank You

6/10 Okay

DEXTER

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities
Room floors and carpet very dirty, ruined new pair of white socks. 3 day visit without any room service !! Personal at front desk were very professional !!
Stayed 3 nights in May 2024
Response from Gm on 2024/5/12
When you check in front desk may have told you that we only do every other day service

10/10 Excellent

Cecily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Gm on 2024/5/14
Thank You

6/10 Okay

Jennifer

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Initially very impressed with this older property. Found everything in excellent condition and bed was extremely comfortable. However, when got in shower I noticed black footprints. I had walked across the floor barefooted and the floor was so dirty my feet made prints in the shower. My husband had same problem.
Stayed 1 night in Apr 2024

8/10 Good

Tamara

Stayed 1 night in Apr 2024
Response from Gm on 2024/5/14
Thank You

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable. The pillows were like bricks though, and my neighbors made noises and left a TV on blaring until after midnight however. All in a fair stay fir a fair price
Stayed 1 night in Apr 2024

8/10 Good

Wanda

Stayed 1 night in Apr 2024
Response from Gm on 2024/5/14
Thank You

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very considerate and helpful. The room was clean and quiet with comfortable beds. The only downside was the musty smell when the air conditioner/heating unit was turned on.
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

iuri

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good, phone wasn't working
Stayed 1 night in Mar 2024

10/10 Excellent

Danielle, Peoria

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great from check in to check out. The gentlemen at the front desk was nice and we had no problems. The room could use a little TLC, but nothing too serious. It was overall clean and a good stay. BBW is right next door within walking distance along w other stores.
Stayed 1 night in Mar 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was quiet & Safe. Rooms was clean and a good size. Staff was friendly.
Stayed 1 night in Mar 2024

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was decent, not too big not too small. Staff was great. Location is good.
Stayed 1 night in Mar 2024

10/10 Excellent

Carrie

Traveled with partner
Great and beautiful property. Great stay so far.
Stayed 1 night in Mar 2024

10/10 Excellent

Mykel

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The tub dried up throw up or food I couldn’t use the tub
Stayed 1 night in Mar 2024

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Newly remodeled. Clean, and great breakfast options.
Stayed 1 night in Mar 2024

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful 3 night stay and enjoyed every minute of it. Sharon and Michelle from the front desk were both very helpful and nice. Sharon is outstanding. She was so very sweet. I can’t say enough good things about her. She also makes an awesome breakfast that she served us - delicious!! I will be back next time in the area.
Stayed 3 nights in Feb 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was great! The rooms were nice and clean and the breakfast was fresh, hot and tasted great. My next trip, I will be staying again.
Stayed 1 night in Mar 2024

8/10 Good

Mary Anne

Traveled with family
Liked: Staff & service, amenities
Squeaky bathroom door Water faucet difficult to shut off 100 deposit required Beds too high for seniors
Stayed 1 night in Mar 2024

2/10 Terrible

Yulemi

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse hotel in the area .
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Feb 2024
Response from Gm on 2024/2/27
Thank you

10/10 Excellent

Francine

Awsome
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sally was wonderful & very helpful. Excellent customer service skills. She was also very personable & friendly.
Stayed 4 nights in Feb 2024
Response from Gm on 2024/2/27
Thank you

8/10 Good

Phillip

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Comfortable & No mopped floors
Stayed 2 nights in Feb 2024
Response from Gm on 2024/2/27
Thank you

4/10 Poor

Aaron

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Everything was fine until a man tried to walk in on my wife and infant that were sound asleep at 8am. My son and I left early to go hunting and put the DO NOT DISTURB sign on the door. Luckily, my wife woke up when we left and locked the door stopper from the inside. At 8am a Hispanic man in a leather jacket unlocked the door and tried to come in. Of course it scared my wife half to death. He pushed on the door until my wife jumped out of bed and sprinted to the door in her night gown. He then mumbled something in Spanish and left. She called me in a panic so I cut my hunt short and rushed back. She had barricaded the door with the couch because she was so scared. The DO NOT DISTURB sign was still on the door when I got there. We packed the room and left and on our way out I went to the front to let the employee at the front counter know. She was kind and apologetic and said that it was probably someone on the cleaning crew, but she offered no solution for the issue whatsoever. We drove 3 hours for this hunt, and it was completely ruined because some idiot couldn’t see the sign on the door, and didn’t bother to tell the front desk so they could call the room to explain the problem. Checkout was at 11, there is no reason for an employee to try and enter a room before then if the customer hasn’t checked out. 6 hour total drive and the expense of gas and this room for absolutely nothing. Completely ridiculous.
Stayed 1 night in Jan 2024

2/10 Terrible

Chris

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

william d

Traveled with family
Liked: Cleanliness, staff & service
It was okay
It was fine. Everything was good. Didn’t really appreciate housekeeping knocking on the door (and opening) while we were still in bed.
Stayed 1 night in Jan 2024
Response from Gm on 2024/2/27
Thank you

8/10 Good

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gm on 2024/2/27
Thank you

10/10 Excellent

Abbie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gm on 2024/2/27
Thank you

10/10 Excellent

Joe

Stayed 1 night in Jan 2024
Response from Gm on 2024/2/27
Thank you

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gm on 2024/2/27
Thank you

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Gm on 2024/2/27
Thank you

8/10 Good

Lynn C.

8/10 Good

Sarah

Liked: Staff & service, room comfort
Stayed 5 nights in Dec 2023

6/10 Okay

Anthony

Disliked: Staff & service
Got to hotel after 11 pm. Was very tired. Doors were locked to loby. Desk person gave us key to wrong room. Had to give me key to another room. When ready to check out had to wait over five minutes for someone to come to the desk. There was no employee behind the checkout desk.
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property close to lots of dining options
Stayed 1 night in Nov 2023

10/10 Excellent

Kelli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall, the service was great! Friendly staff and a wonderful hot breakfast. Our room was not in the best shape. Bathroom shower head was rusty, broken tile, chair that went with the desk was broken, and the floor was disgusting. Beds were comfortable and clean, but had an awful squeak. Minor things that can be easily fixed.
Stayed 1 night in Nov 2023

8/10 Good

Pam

Liked: Cleanliness, staff & service
There was mold in the bath soap dish. I sat in the tub and saw it. Hope all the way down the countertop with sink. One would think with them saying Best Western Executive Suites it would have been better. Breakfast was good!
Stayed 1 night in Nov 2023

10/10 Excellent

Annie

Stayed 1 night in Nov 2023
Response from j on 2023/11/14
Thank you for your feedback

10/10 Excellent

Renita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from j on 2023/11/6
Thank you

2/10 Terrible

chuck

Stayed 1 night in Nov 2023

10/10 Excellent

Sherif

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023
Response from Jones on 2023/10/29
Thank you

8/10 Good

john

Stayed 7 nights in Oct 2023
Response from j on 2023/11/6
Thank you

8/10 Good

Kelli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from G.Jones on 2023/10/17
Thank you

8/10 Good

Debora

Stayed 1 night in Sep 2023
Response from G.Jones on 2023/10/17
Thank you

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2023
Response from G.Jones on 2023/10/17
Thank you

6/10 Okay

Kristy

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Sep 2023

8/10 Good

Gloria

Traveled with family
I didn’t like the price.
Stayed 2 nights in Sep 2023
Response from j on 2023/11/6
Thank you