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Reviews of Motel 6 Columbia, SC - Fort Jackson Area

2 out of 5
Motel 6 Columbia, SC - Fort Jackson Area
7541 Nates Rd, Columbia, SC

Reviews

5.6
Rating 10 - Excellent. 104 out of 720 reviews" "
Rating 8 - Good. 155 out of 720 reviews" "
Rating 6 - Okay. 118 out of 720 reviews" "
Rating 4 - Poor. 110 out of 720 reviews" "
Rating 2 - Terrible. 233 out of 720 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mary

Traveled with group, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not stay here as it was so filthy. Got off elevator and there were garbage bags piled up. Hallway was dingy and there was a foul smell. Room was not clean. There were people living there and I felt unsafe.
Stayed 1 night in May 2024
Response from Toshiba Warren General Manager on 2024/5/14
Sorry for your inconvenience, please do come again

10/10 Excellent

Jonquetta

Traveled with family
Liked: Cleanliness, amenities
Alot of ordinary people walking around
Stayed 1 night in May 2024
Response from Toshiba Warren General Manager on 2024/5/14
Sorry for your inconvenience at Motel 6.

2/10 Terrible

Samantha

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Toshiba Warren General Manager on 2024/5/14
Thanks for choosing Motel 6

2/10 Terrible

Philip

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recomend property the staff is very unprofessional, and they have there kids cleaning the hotel broke our hearts to see an 8 yr old cleaning hall ways. The beds were dirty and not made properly, we had a handicap room and handles were ripped off the walls in shower. They sprayed the shower didnt rinse made very slippery and fell getting in. The hot water was either burning or cold. Wife felt very uncomfortable walking to and from our car. Staff is very rude. Dont stay here!!!!!
Stayed 1 night in May 2024
Response from Toshiba Warren General Manager on 2024/5/8
sorry for your inconvenience

2/10 Terrible

Frank

Stayed 1 night in Apr 2024
Response from Nancy Y. on 2024/5/10
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Jonathan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Toshiba Warren General Manager on 2024/4/30
Thanks for staying with us at Motel 6.

2/10 Terrible

Paul

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, waited close to 30minutes for our room. Smelled drugs everywhere and people lying on the ground in hotel. My wife and kids were not pleased at all
Stayed 1 night in Apr 2024
Response from Toshiba Warren General Manager on 2024/4/19
Sorry for your inconvenience things are improving for the better, please take the time out of your day to come again.

4/10 Poor

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Staff was accommodating but I arrived at 9:30pm and I went up to my room and it was getting cleaned. Didn't make sense to me since I booked it a week in advance. After a 8hr drive I was exhausted and had to wait for it to be cleaned. Unacceptable!
Stayed 1 night in Apr 2024
Response from Toshiba Warren General Manager on 2024/4/16
Very short staff sorry for your inconvenience, working to improve your experience.

2/10 Terrible

Kayla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Toshiba Warren General Manager on 2024/4/16
Thanks for choosing Motel 6.

2/10 Terrible

scottty

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was a mess. Trash piled 10ft high , light in cartoon was see e
Stayed 2 nights in Apr 2024
Response from Toshiba Warren General Manager on 2024/4/12
Thing are going to turn around short of staff but are working together to make things happen.

2/10 Terrible

Ashley

Stayed 1 night in Apr 2024
Response from Toshiba Warren General Manager on 2024/5/14
Thanks for choosing Motel 6 for your stay.

4/10 Poor

Kevin

Traveled with partner, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
It is just old and dirty. Pictures are deceiving of course.
Stayed 1 night in Mar 2024
Response from Toshiba Warren General Manager on 2024/3/28
Sorry for your inconvenience, hopefully you return will be better.

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived you could smell Marijuana being smoked. We booked a single queen bed room and got two twinn sized prison beds. Thugs and drug addicts walking in and out. It was the worst Hotel reservation i ever had. Do Not stay there if you value whats yours.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on 2024/3/20
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

4/10 Poor

Hump

Disliked: Cleanliness, staff & service, property conditions & facilities
Clean up
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/27
Hi Traveler,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Burness

Disliked: Cleanliness, property conditions & facilities, room comfort
Two thumbs down
Staff was friendly and tried to accommodate our needs, but the motel was filthy, there was no coffee in the morning, the fridge had food from previous guests, the bed while made wasn’t clean, the phone in the room didn’t work. There was dog poop in the hall. All in all a really bad stay I will never stay at a motel 6 again
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/27
Hi Burness,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Anthony Perez

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was blood on the sheets
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/27
Hi Anthony,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Sarah

Stayed 2 nights in Feb 2024
Response from Toshiba Warren General Manager on 2024/3/28
Thanks for choosing Motel 6 Fort Jackson.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat, staff is very friendly, The bed is soft and comfortable. Can't find anything i don't like here.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/27
Hi Lisa,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

6/10 Okay

lashae

Stayed 1 night in Jan 2024
Response from Toshiba Warren General Manager on 2024/3/28
Thanks for choosing Motel 6 Fort Jackson.

2/10 Terrible

Sarah

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Barbara isnt as friendly and helpful as other staff , infact i could notice that other guest had multiple issues with her unfriendliness and very unwelcoming attitude
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 2024/2/14
Hi Sarah,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

joshua

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 2024/2/14
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Sarah

Stayed 1 night in Jan 2024
Response from Toshiba Warren General Manager on 2024/3/28
Thanks for choosing Motel 6 Fort Jackson

2/10 Terrible

Tom

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad location and staff not friendly, room not clean, no daily room clean and there lots of homeless outside on the property. Will not recommend it to stay here!!
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 2024/2/7
Hi Tom,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 2024/2/7
Hi Daniel,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 Poor

Robert L

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Room was small, sparsely furnished smelled like a kennel. Very strong dog urine odor with disinfectant smell. Air conditioner/ heater fan was loud. Bare minimum room with zero decor.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2024/1/9
Hi Robert,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

6/10 Okay

Rashmi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice budget stay hotel, we booked for one night. I didn't find any issue with the property
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2024/1/3
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

PJ

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miserably poor experience and cleanliness.
They were not ready at the check-in time. They demanded $20 cash deposit per room from my team. This was never mentioned during booking. Rooms were disgusting. Telephones were not in rooms or didn't work. Some rooms missing shower heads. General cleanliness is miserable. It's embarrassing that we have to pay for this and send employees to a pitiful environment this facility offered.
Stayed 2 nights in Nov 2023
Response from Nancy Y. on 2024/1/3
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Belle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
The front office staff was solution oriented and kind.
Stayed 2 nights in Nov 2023
Response from Nancy Y. on 2024/1/3
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

4/10 Poor

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Jennifer

Business traveler, Traveled with family
This property is ran down. Sheets on the bed looked like they were dirty. Beds are worn out. Next time I’ll pay more to stay in a better hotel.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2023/12/26
Hi Jennifer, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Brittany

Stayed 2 nights in Dec 2023

4/10 Poor

TONY

Business traveler
Disliked: Room comfort
It was not on the website they ask for a cash deposit when I arrived but did not have cash on me wouldn’t do credit card I am driving a big truck so go to it cash was inconvenient for me so I will not stay there again
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2023/12/21
Hi Tony, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

8/10 Good

Leland

Hotel is somewhat awkward in its location. Right on interstate 20 but no exit at the hotel itself.it is necessary to make several turns to get to it.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2023/12/21
Hi Leland, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Catherine

Stayed 1 night in Dec 2023

10/10 Excellent

Willie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Kyla

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was the most unprofessional experience I have ever witnessed in my history of renting and booking hotels I now have already paid for an actual booking and when I called up there to speak to the front desk they were so rude and so unprofessional that they hung up on me three times I asked the lady's name she refused to give it to me I will be calling corporate because I have done nothing to deserve this and I simply had the question asked if I needed to use the same card that I use yesterday's booking or if I needed to use a different one and she hung up on me three times and cussed at me and told me she not to call back!
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2023/12/21
Hi Kyla, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

2/10 Terrible

Latitia

Stayed 3 nights in Nov 2023

2/10 Terrible

Keshara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Mikia

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk clerk was nice although she had to clean the room at 9pm because housekeeping didn't. Also the door to the room was open upon arrival which is scary I had to go get the front desk clerk to go in and make sure it was safe to go in. The sheers were dirty, there was no toilet tissue, smelled horrible
Stayed 1 night in Nov 2023
Response from Nancy Y. on 2023/12/5
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Abril

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was rude. I didn’t even get my deposit back just cause they didn’t have me on the books. I was checking out at 4am because I came from Texas
Stayed 4 nights in Nov 2023
Response from Nancy Y. on 2023/12/5
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

John

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I get it. This is a cheap hotel. But.. Shower wouldn’t get hot. The place was dirty. People milling around. I won’t be back here anytime soon.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 2023/11/29
Hi John,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Ashlynn

Traveled with family
Disliked: Property conditions & facilities
Absolutely horrible. Didn’t stay the night. Roaches and our room was completely trashed, elevator was too dangerous to use. Don’t stay here.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 2023/11/29
Hi Ashlynn,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 14 nights in Nov 2023
Response from Brand Experience Team on 2023/11/29
Hi Catherine,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 Poor

Khoi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Lorie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Dennis

Stayed 1 night in Nov 2023

4/10 Poor

Catherine

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on 2023/11/15
Hi Catherine,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Jian Yun

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Kimberly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cozy
Its was a nice room very clean and detailed would stay again
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 2023/11/7
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6