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It is an excellent hotel with all the comforts and services.
JUAN
Stayed 2 nights in Apr 2024
Response from Pinar Turan Ercanli | Operations Manager on 2024/4/29
Hey there! Your words just made our day! It's so lovely to hear that you found our hotel to be excellent and comfortable. We're all about making sure our guests are cozy and have everything they need during their stay. We're glad to learn that our services hit the mark for you. Our team always aims to deliver top-notch service and it's great to see that reflected in your experience. We take pride in what we do and your kind words are a testament to that.Remember, next time you're in the neighborhood and need a place to stay, we'd love to welcome you back for another stellar experience. Best regards,Pinar Turan ErcanliOperations Manager
Staff are very polite, respectful, friendly. Breakfast was awesome and affordable!
Alvin
Stayed 3 nights in Apr 2024
Response from Pinar Turan Ercanli | Operations Manager on 2024/4/29
Hello there!It's fantastic to hear you had an enjoyable experience at our Hotel Holiday Inn Express - Cologne Troisdorf! Your kind words about our staff have put a smile on our faces. They're a dedicated bunch, always striving to make our guests feel right at home.Isn't breakfast the most important meal of the day? We're absolutely thrilled to hear you enjoyed our breakfast. Our team works tirelessly to provide a variety of options that are both delicious and reasonably priced, so we're glad to hear we hit the mark for you! We hope to see you again soon for another great experience. Thanks again for your kind review!Best regards,Pinar Turan ErcanliOperations Manager
6/10 Okay
Paula, London
Traveled with family
2024/4/8
Liked: Staff & service, amenities
The sofa bed was very uncomfortable.
Paula
Stayed 2 nights in Apr 2024
10/10 Excellent
Leah
2024/2/5
Leah
Stayed 2 nights in Feb 2024
Response from Pinar Turan Ercanli | Operations Manager on 2024/2/8
Response from Pinar Turan Ercanli | Operations Manager on 2024/1/5
Hallo Emanuele! Es tut uns leid, dass Dein Aufenthalt bei uns durch Lärm gestört wurde. Unser Hotel ist bemüht, eine ruhige und angenehme Atmosphäre für alle unsere Gäste zu schaffen. Wir hoffen, dass Du uns trotz dieses Vorfalls noch einmal besuchst und wir die Chance bekommen, Dir einen unvergesslichen Aufenthalt zu bieten.
Good breakfast and had recommended for family and kids.
Comfortable room
Emanuele
Stayed 1 night in Dec 2023
Response from Cluster General Manager on 2023/12/27
Dear Emanuele, it's heartening to hear that you enjoyed your stay with us, particularly the breakfast and the comfort of your room. We always strive to provide a welcoming and relaxing environment for our guests and their families, and it's wonderful to know we were successful in your case. Your positive feedback is a great source of motivation for our team, and we look forward to having the pleasure of welcoming you and your loved ones back to Hotel Holiday Inn Express - Cologne Mülheim again.Best regards, Stas Bestvater Cluster General Manager
Response from Cluster General Manager on 2023/12/18
Dear Jalene, we are delighted to hear that you had a pleasant stay at our hotel! We strive to provide the best hospitality services possible and we are pleased to know that we have succeeded in your case. We hope to have the opportunity of welcoming you again soon.Best regards, Stas Bestvater Cluster General Manager
Response from Cluster General Manager on 2023/11/15
Dear David, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager
Response from Cluster General Manager on 2023/11/7
Dear Marina, thank you for taking the time to provide us with your feedback. We're glad to know that you enjoyed your stay with us at Holiday Inn Express - Cologne Troisdorf. We look forward to welcoming you back soon! Best regards, Stas Bestvater Cluster General Manager
Very small room - but I guess it fit the great price.
Henry
Stayed 1 night in Sep 2023
Response from Cluster General Manager on 2023/10/2
Dear Henry,your comments about your recent stay at Hotel Holiday Inn Express - Cologne Troisdorf are much appreciated. It's true that our rooms are more compact, designed to efficiently accommodate our guests' needs in terms of comfort and cleanliness.We hope that despite the size, you found the room satisfactory and well-equipped for a comfortable stay. Our ultimate goal is to provide a pleasant experience for every guest.We look forward to welcoming you back in the future and aim to make your next stay even more enjoyable.Best regards,Stas BestvaterCluster General Manager
Liked food and staff politeness. Did not like air conditioning. Air conditioner appeared not to work, room was too hot for comfort, especially at night
Angela
Stayed 6 nights in Aug 2023
Response from Cluster General Manager on 2023/9/4
Dear Angela, thank you for taking the time to give us such well feedback, its much appreciated. Too bad the air conditioning didn't work as expected. Feel free to ask our local staff, maybe there was a problem with the air conditioning setting. The windows must also be closed for the air conditioning to work. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager
8/10 Good
Charles
2023/8/19
Charles
Stayed 3 nights in Aug 2023
Response from Cluster General Manager on 2023/9/14
Dear Charles, thank you for taking the time to give us such well feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager
10/10 Excellent
Nisar
2023/8/18
Nisar
Stayed 1 night in Aug 2023
Response from Cluster General Manager on 2023/9/4
Dear Nisar, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager
Response from Cluster General Manager on 2023/8/16
Dear Helen, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager
10/10 Excellent
Hafiz
2023/8/12
Hafiz
Stayed 1 night in Aug 2023
Response from Cluster General Manager on 2023/8/16
Dear Hafiz, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager
Lovely friendly clean hotel with excellent staff, would definitely stay again 😍
Gary
Stayed 1 night in Aug 2023
Response from Hotel Manager on 2023/8/10
Dear Garry, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again.Best wishes, Stas Bestvater Hotel Manager
Dear Mary Grace, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again.Best wishes, Stas Bestvater Hotel Manager
Dear Ben, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Hotel Manager
10/10 Excellent
Ramiro Jose
2023/7/28
Ramiro Jose
Stayed 2 nights in Jul 2023
Response from Cluster General Manager on 2023/9/4
Dear Ramiro Jose, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager
The breakfast is excellent! When we arrived at the hotel, they have already made the sofa bed for the kids. The room is a little small but it is fine for one night. Very conveniently located, right off the highway. Overall excellent value for the money.
Degui
Response from Hotel Manager on 2023/7/27
Dear Degui, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Bes wishes, Stas Bestvater Hotel Manager
6/10 Okay
MARIE NOELLE
Traveled with family
2023/7/13
Liked: Cleanliness
I stayed two nights with my two teenage daughters and requested a room that sleeps 3 as advertised and I received the smallest hotel room I have been in .. even with a double bed it looked tight and they set up a sofa bed and there was hardly any space to put our small carry - on suitcases.. it was awful.
A hotel room with no chair, tiny piece of wood mounted on the wall for your table..
The bathroom was clean but also too small. Usually when a hotel advertises a room for family it slightly bigger than a normal size but this one felt horribly small ..
Their breakfast buffet was good
The only thing around the hotel is à gas station with a subway and a McDonnals close by…
Nothing else
MARIE NOELLE
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 2023/7/27
Dear Marie Noelle, thank you for taking the time to give us feedback, your experience is much valuable to us. Please note that the room size is indicated on all our booking platforms. Depending on personal preferences, a guest room can be tighter for several people, we understand that. If you book a hotel with older children, we recommend at least two rooms that are next to each other or at least on the same floor. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Hotel Manager
Dear Stephanie, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Hotel Manager
10/10 Excellent
Gemma
2023/6/22
Gemma
Stayed 1 night in Jun 2023
Response from Hotel Manager on 2023/6/26
Dear Gemma, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Hotel Manager
10/10 Excellent
Jaspal
2023/6/16
Jaspal
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 2023/7/24
Dear Jaspal, thank you for taking the time to give us such excellent feedback, its much appreciated.We thank you for your trust, hope you enjoyed Cologne-Troisdorf and we're looking forward to welcoming you soon again.Best wishes, Stas Bestvater Hotel Manager
8/10 Good
Mohadig
2023/5/10
Mohadig
Stayed 1 night in May 2023
Response from Hotel Manager on 2023/5/31
Dear Mohadig, thank you for taking the time to give us such well feedback, its much appreciated. We would like to know what we've to improve to make your next stay even better? We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Hotel Manager
10/10 Excellent
Manuela
2023/4/16
Manuela
Stayed 1 night in Mar 2023
Response from Hotel Manager on 2023/5/2
Dear Manuela,thank you for taking the time to give us such excellent feedback, its much appreciated.We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes,Stas BestvaterHotel Manager
Dear Rabih,thank you for taking the time to give us such well feedback, its much appreciated.We would like to know, what we've to improve, to make your next stay a 5-star-experience?We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes,Stas BestvaterHotel Manager
6/10 Okay
Erwin
2023/4/10
Erwin
Stayed 4 nights in Apr 2023
Response from Hotel Manager on 2023/5/2
Dear Erwin,thank you for taking the time to give us feedback, its much appreciated.We would like to know, what we've to improve, to make your next stay a 5-star-experience?Best wishes,Stas BestvaterHotel Manager
10/10 Excellent
Peter
2023/4/5
Peter
Stayed 1 night in Apr 2023
Response from Hotel Manager on 2023/5/2
Dear Peter,thank you for taking the time to give us such excellent feedback, its much appreciated.We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes,Stas BestvaterHotel Manager
10/10 Excellent
LOUIS, Mount Lebanon
2023/3/19
LOUIS
Stayed 6 nights in Mar 2023
Response from Hotel Manager on 2023/4/13
Dear Louis,thank you for taking the time to give us such excellent feedback, its much appreciated.We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes,Stas BestvaterHotel Manager
Dear Annie,thank you for taking the time to give us such excellent feedback, its much appreciated.We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes,Stas BestvaterHotel Manager
Dear Mohammed,thank you for taking the time to give us such excellent feedback, its much appreciated.We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes,Stas BestvaterHotel Manager
Conveniently located near roads and train. A few amenities nearby and convenient as well. Super helpful and friendly staff. Good breakfast options. Comfortable room more than perfect for me on my own.
The reception area and toilets need to be taken care of. Smell coming from the toilets in the reception area. Terrible when you are eating and you get the smell
Gaston
4/10 Poor
Lord justin
Business traveler, Traveled with family
2022/10/27
Liked: Staff & service
Disliked: Amenities
Staff were fine although restaurant staff very moody. Sofa bed was falling apart and urgently needs replacing.
Rooms very tiny for a family of 4