外觀
查看供應情況

德克薩斯大學站希爾頓大使套房飯店的評分

3.5 out of 5
德克薩斯大學站希爾頓大使套房飯店
201 University Drive East, College Station, TX

評論

9.4

好極了

10 分，有夠讚；833 則評論中有 639 則" "
8 分，不錯哦；833 則評論中有 128 則" "
6 分，一般般；833 則評論中有 33 則" "
4 分，不太好；833 則評論中有 16 則" "
2 分，很糟糕；833 則評論中有 17 則" "

9.4/10

整潔度

9.4/10

員工素質

9.4/10

設施服務

9.6/10

住宿環境和硬體

9.4/10

環保程度

評論

10/10 有夠讚

William

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 2 月住了 5 晚

10/10 有夠讚

Romualdo

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great service ,recent remodel,clean
於 2024 年 5 月住了 1 晚

10/10 有夠讚

amy

家庭旅遊
Nice toned down decor- very calming and clean
於 2024 年 4 月住了 1 晚

10/10 有夠讚

amy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice lobby. Bettender was great! Breakfast was excellent.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Kimberly

於 2024 年 4 月住了 1 晚

10/10 有夠讚

William

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and modern. Lots of places for charging cables. The breakfast was fantastic and the restaurant and bar staff were awesome.
於 2024 年 4 月住了 2 晚

8/10 不錯哦

Joseph

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

William

喜歡：整潔度、員工素質和住宿環境和硬體
Nice staff
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Andres

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Great location if you are visiting Texas A&M
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Anna

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was beautiful, and the room Was exactly what we needed. We would definitely stay here again.
於 2024 年 3 月住了 1 晚
Jennie Plamondon 於 2024年3月9日回覆
Thank you for staying with us. We appreciate your feedback and please to know you enjoyed your stay. We look forward to seeing you again!

10/10 有夠讚

Rebecca，The Woodlands

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient. Check in process fast and easy. Look like new facility
於 2024 年 3 月住了 1 晚
Jennie Plamondon 於 2024年3月9日回覆
Thank you for staying with us. We appreciate your feedback and please to know you enjoyed your stay. We look forward to seeing you again!

8/10 不錯哦

Cora

喜歡：整潔度、員工素質和住宿環境和硬體
The air conditioner did not work in my room. It was constantly on 71 degrees. Other than the temperature… it was a very pleasant stay. The breakfast was great and free cocktails in the evening wonderful! I will definitely stay there again. Just need a room with working air.
於 2024 年 2 月住了 2 晚
Jennie Plamondon 於 2024年3月9日回覆
Thank you for staying with us. We appreciate your feedback and please to know you enjoyed your stay. We will definitely address the issue with the HVAC to the proper department.Again, thank you and we look forward to seeing you again!

8/10 不錯哦

Sheri

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 2 月住了 1 晚
Jennie Plamondon 於 2024年4月1日回覆
Thank you for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back in the near future. Have a great day!

10/10 有夠讚

Jason

喜歡：整潔度、員工素質和住宿環境和硬體
Great staff
於 2024 年 2 月住了 1 晚
Jennie Plamondon 於 2024年4月1日回覆
Thank you for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back in the near future. Have a great day!

10/10 有夠讚

Benny

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 2 晚
Jennie Plamondon 於 2024年4月1日回覆
Thank you for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back in the near future. Have a great day!

10/10 有夠讚

helena

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect stay. Staff is very attentive. Breakfast was fantastic!
於 2024 年 1 月住了 1 晚
Jennie Plamondon 於 2024年2月1日回覆
Thank you for stay with us and for your wonderful feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to seeing you again in the near future.

2/10 很糟糕

真實旅客

團體旅遊
不喜歡：整潔度和員工素質
Horrible Service
Front desk staff was rude right off while we were checking in. We were early, so our room wasn’t ready which was fine. She said she would take my number & call when it was ready. Never received a call. Once we returned to see if our room was ready they double charged me for the 2 night stay after I told them they already charged my card. Our room had no hot water in the shower. They were told & was never offered a new room or anything, they wrote it down. Shower wasn’t even clean. Hair on walls. No towels or toilet paper. Called for them to send to the room & that never happened. Then they cleaned our room & again left no towels & took our blankets. Elevator broke down with kids in there & when the front desk was advised we were told it happens. The front office staff was very RUDE, all the other staff was amazing. The kids loved the indoor pool & parents enjoyed the happy hour. We will not be staying there again.
於 2024 年 1 月住了 2 晚
Jennie Plamondon 於 2024年1月22日回覆
I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the frustration you experienced when the actions of the staff did not meet your expectations.We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. I am sorry if that was not the case during your stay. You can be confident that we will follow-up with your concerns so that others are not disappointed as you were.Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort. Sincerely,Jennie Plamondon

4/10 不太好

Maria

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Will stay elsewhere next time.
Great location. Breakfast selections are the best part. The made to order omelette station is awesome. Mad points to the chef manning that station! Walkable to multiple places to eat. TacoBar is delicious! Hotel needs some work. We were given a handicap room that was really torn up. Hard to use the tiny shower with the immovable seat and shower head was broken. No place to hang up bags or jackets. Ugly view with dead birds. Overall pretty crappy room. Four people staying in the room and were given two towels and no blankets or pillows. Had to request everything.
Broken bathroom tiles
Broken bath faucet and the shower head was broken too
More broken tile
Missing maybe a photo or jacket hanging piece?
於 2024 年 1 月住了 2 晚
Jennie Plamondon 於 2024年1月23日回覆
I hope this email finds you well.I am sending another email since I wasn't sure if my first email went through. I really appreciate your taking the time to share your disappointment with your recent experience. I want to personally apologize that the room and furnishings were not of the high standards that we expect and for the lack of amenities. We want our guests to have the best stay possible where everything is like new, in-place, of the highest quality, and in perfect working order. I am sorry if that was not the case during your stay. I have processed 10,000 points to your Hilton Honors account for the inconvenience and You can be confident that we will follow-up with your concerns so that others are not disappointed as you were.Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

6/10 一般般

kelly

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel. Convenient location. However it seems to attract a lot of kids sports teams. Unfortunately we had a ton of kids soccer teams running all over the hotel. Their parents were all in the bar and staff couldn’t keep up with the kids running and screaming in the lobby,the gym, in the elevator, and on the floors of the hotel.
於 2024 年 1 月住了 1 晚
Jennie Plamondon 於 2024年1月22日回覆
Dear Ms. Kelly,I really appreciate your taking the time to share your disappointment with your recent experience. I want to personally apologize for noise that disturbed your stay. We want our guests to have the best stay possible. I am sorry if that was not the case during your stay. You can be confident that we will take your comments into consideration so other guest would not be as disappointed as you were. Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Sincerely,Jennie Plamondon

10/10 有夠讚

Mike

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful, Large rooms with extra seating space. The hole facility is in excellent condition.
於 2024 年 1 月住了 2 晚
Jennie Plamondon 於 2024年1月23日回覆
Thank you for staying with us here at the Embassy Suites College Station. We appreciate your business and feedback. I am pleased to hear that you found the room and the hotel to your liking. Again, thank you and we look forward to welcoming you again in the near future.

10/10 有夠讚

Michael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Jennie Plamondon 於 2024年1月17日回覆
Thank you for sharing your feedback!. We look forward to welcoming you again soon!

10/10 有夠讚

Jeanelle

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very clean and staff was friendly! My family stayed on Christmas and it was a great experience.
於 2023 年 12 月住了 1 晚
Jennie Plamondon 於 2024年1月17日回覆
Thank you for sharing your feedback and experience. We look forward to welcoming you again soon!

10/10 有夠讚

Violeta

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
Jennie Plamondon 於 2024年1月17日回覆
Thank you for sharing your feedback!. We look forward to welcoming you again soon!

10/10 有夠讚

Nate

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very pleasant hotel.
Staff was wonderful, hotel was well kept and the room clean. If I’m ever in the area I’ll be staying there again.
於 2023 年 12 月住了 1 晚
Jennie Plamondon 於 2023年12月24日回覆
Thank you for sharing your experience and feedback! I am pleased to know that you have found our staff and the hotel to your liking. Again, thank you and have a wonderful holiday season!

10/10 有夠讚

David

喜歡：員工素質
於 2023 年 12 月住了 2 晚
Jennie Plamondon 於 2024年1月17日回覆
Thank you for sharing your feedback!. We look forward to welcoming you again soon!

10/10 有夠讚

Brent

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great stay!!
Terrific stay all the way around. I would recommend this hotel to anyone.
於 2023 年 12 月住了 2 晚
Jennie Plamondon 於 2023年12月24日回覆
Thank you for sharing your experience and feedback! We look forward to welcoming you back soon. Have a wonderful holiday!

10/10 有夠讚

Alicia

於 2023 年 12 月住了 1 晚
Jennie Plamondon 於 2024年1月17日回覆
Thank you for sharing your feedback!. We look forward to welcoming you again soon!

10/10 有夠讚

Nancy

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Jennie Plamondon 於 2024年2月1日回覆
Thank you for choosing to stay with us and for your feedback. We look forward to welcoming you back again in the near future.

10/10 有夠讚

Mary

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Jennie Plamondon 於 2024年2月1日回覆
Thank you for choosing to stay with us and for your feedback. We look forward to welcoming you back again in the near future.

10/10 有夠讚

真實旅客

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great quick family stay!
Great hotel, Starbucks was close, free breakfast had an order your own omelet bar, room was fantastic, my kids loved the heated indoor pool!
於 2023 年 12 月住了 1 晚
Jennie Plamondon 於 2023年12月24日回覆
Thank you for sharing your experience and feedback! We are pleased to hear that you that you have found our hotel, breakfast, room and the pool to your liking! Thank you again and have a wonderful holiday!

10/10 有夠讚

Justin

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Jennie Plamondon 於 2024年2月1日回覆
Thank you for choosing to stay with us and for your feedback. We look forward to welcoming you back again in the near future.

10/10 有夠讚

Mariana

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast was delicious and the rooms were clean.
於 2023 年 11 月住了 1 晚
Jennie Plamondon 於 2023年12月3日回覆
Thank you for sharing your experience and feedback! We are absolutely delighted to hear that you have found our breakfast and rooms to your liking.Again, thank you for your feedback and we look forward to welcoming you again soon!

10/10 有夠讚

Tim

於 2023 年 11 月住了 1 晚
Jennie Plamondon 於 2024年2月1日回覆
Thank you for choosing to stay with us and for your feedback. We look forward to welcoming you back again in the near future.

10/10 有夠讚

Stephen

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great stay!
於 2023 年 11 月住了 2 晚
Lauren 於 2023年11月26日回覆
Thank you for sharing a moment of your time to let us know how your stay went. It is a sincere delight to know you found the overall experience of your stay to be a pleasurable getaway! Each and every one of our staff members works diligently to give all of our guests the experience they deserve. We would be obliged to have you as our guest once more the next time you stop by in town!

10/10 有夠讚

lisa

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Santa's Wonderland
we had a blast! I would stay here every time we to go to college station.My whole family stayed here and then went to Santa's Wonderland.
於 2023 年 11 月住了 1 晚
Jennie Plamondon 於 2023年12月3日回覆
Thank you for sharing your experience and feedback! We are absolutely delighted to hear that you have enjoyed your stay.Again, thank you for your feedback and we look forward to welcoming you again soon!

2/10 很糟糕

Jennifer

家庭旅遊
喜歡：整潔度
不喜歡：員工素質和住宿環境和硬體
No hot water
於 2023 年 11 月住了 2 晚
Lauren 於 2023年11月23日回覆
I want to personally apologize for the water issues you have experienced during this past football weekend. We want our guests to have the best stay possible where everything is in perfect working order. I sincerely apologize this was not the case during your stay. We will take your comments to the affiliated department as we continually work to improve our guest experience.Once more, I want you to know your concerns will always be our concerns. We hope you will consider staying with us in the future.

4/10 不太好

真實旅客

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Disappointed
Check in was at 4:00 and we were not able to get into our room until 5:30. We were tired and wanted to shower quickly for a wedding rehearsal and dinner. Due to our room not being ready we missed both. So disappointed. We were told our room wasn’t clean and there were no other rooms available with two beds.
於 2023 年 11 月住了 1 晚
Jennie Plamondon 於 2023年11月15日回覆
I really appreciate your taking the time let us know of the problem with your reservation. I know how frustrating reservation problems can be and do apologize for the inconvenience. A good stay begins with an efficient reservation produce providing the accommodations you expect. I am sorry if this was not your experience. You can be confident that we will follow-up with your concerns so that others are not disappointed as you were.Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Jennie Plamondon 於 2023年11月15日回覆
Thank you for staying with us! We look forward to welcoming you back soon! Have a great day!

10/10 有夠讚

Tami

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Dianne

喜歡：整潔度、住宿環境和硬體和客房舒適度
Embassy Suites in Aggieland
We love Embassy Suites and stay whenever we can. Love the happy hour and wonderful breakfasts
於 2023 年 10 月住了 1 晚
Jennie Plamondon 於 2023年10月30日回覆
Thank you for sharing your experience and feedback! We are pleased to know that you have found our evening reception and breakfast to your liking. Thank you again and we look forward to welcoming you again soon!

10/10 有夠讚

Horace

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nick and Caroline’s wedding it was awesome
The stay at the Embassy suites hotel in College Station. Texas was awesome. The bed was very comfortable to shower. Oh my goodness it was nice everything about it was great. I will have to do this again.
於 2023 年 10 月住了 1 晚
Jennie Plamondon 於 2023年10月30日回覆
Thank you for sharing your experience and feedback! We are pleased to know that you have an awesome stay and have found everything to your liking. Thank you again and we look forward to welcoming you again soon!

10/10 有夠讚

tim

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Jennie Plamondon 於 2023年10月17日回覆
Thank you for staying with us! We look forward to welcoming you again soon!

10/10 有夠讚

Najib，mckinney

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It's an amazing place with great breakfast and friendly staff. You can't ask for more
於 2023 年 10 月住了 1 晚
Jennie Plamondon 於 2023年10月30日回覆
Thank you for sharing your experience and feedback! We are pleased to know that you have found our staff and breakfast to your liking. Thank you again and we look forward to welcoming you again soon!

10/10 有夠讚

kylene

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay
於 2023 年 9 月住了 2 晚
Jennie Plamondon 於 2023年10月14日回覆
Thank you for taking a moment to share your experience and feedback I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 有夠讚

Jennifer

喜歡：整潔度、員工素質和住宿環境和硬體
Great place, clean facility and friendly service.
於 2023 年 9 月住了 2 晚
Jennie Plamondon 於 2023年10月14日回覆
Thank you for taking a moment to share your experience and feedback I am happy to hear you found the hotel and our services to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 有夠讚

Neil

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel
於 2023 年 9 月住了 1 晚
Jennie Plamondon 於 2023年11月15日回覆
Thank you for staying with us. We look forward to welcoming you back soon. Have a great day!

10/10 有夠讚

Emily

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Jennie Plamondon 於 2023年10月17日回覆
Thank you for staying with Embassy Suites College Station. We look forward to welcoming you again soon! Have a great day!

10/10 有夠讚

Matthew

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Feels like you are staying at an upscale resort, feels very safe, staff are very friendly, super convenient for anything at A&M.
於 2023 年 9 月住了 1 晚
Jennie Plamondon 於 2023年10月14日回覆
Thank you for taking a moment to share your experience and feedback I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future.

10/10 有夠讚

Michele

於 2023 年 9 月住了 2 晚
Jennie Plamondon 於 2023年10月17日回覆
Thank you for staying with Embassy Suites College Station. We look forward to welcoming you again soon! Have a great day!

10/10 有夠讚

Patricia

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2023 年 8 月住了 4 晚
Jennie Plamondon 於 2023年10月17日回覆
Thank you for staying with Embassy Suites College Station. We look forward to welcoming you again soon! Have a great day!