3 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
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Reviews of Pacific Bay Resort

3.5 out of 5
Pacific Bay Resort
Cnr Pacific Hwy And Bay Drive, Coffs Harbour, NSW

Reviews

8.2

Very Good

Rating 10 - Excellent. 437 out of 1003 reviews" "
Rating 8 - Good. 332 out of 1003 reviews" "
Rating 6 - Okay. 138 out of 1003 reviews" "
Rating 4 - Poor. 69 out of 1003 reviews" "
Rating 2 - Terrible. 27 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Shubham

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property looked beautiful online and had good general reviews and hence we booked it for our last trip. Following are the areas of concern that one should consider before planning to stay here - 1 - Rooms are very old and not very well kept. They are in a desperate need of refurbishment. 2 - There is very limited to no undercover parking. You would be parking on the side of street as the current undercover parking is largely occupied by permanent residents. 3 - There are no lifts. You should expect to carry your luggage over several floors. Even the room that was advertised as ‘Ground’ required us to take 3 flights of stairs. Overall I would not recommend this place. There are certainly better options available in the beautiful city of Coffs Harbour.
Stayed 1 night in Apr 2024

6/10 Okay

Suzanne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Rooms are looking a little dated and we couldn't get a park anywhere. But it was clean and quiet to sleep so that was great!
Stayed 1 night in Mar 2024

10/10 Excellent

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facilities, kids loved the outdoor pool, good place to stop on travel between Sydney and Gold Coast.
Stayed 1 night in Apr 2024

6/10 Okay

Alan

Liked: Cleanliness, staff & service
Room was ok but i booked a king bed and had a single instead. No microwave in the room. Location is good. Restaurant breakfast was good
Stayed 1 night in Apr 2024

10/10 Excellent

Brad, Northbridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay which tremendous facilities, especially for a family get away.
Stayed 1 night in Apr 2024

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok for price
Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beautiful
Stayed 1 night in Apr 2024

8/10 Good

Suyog Bhakta

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything in Pacific Bay resort. The only issue I faced was 1. Pitch black road at night after returning from dinner. Bit scary. 2. Though I was lucky to have a parking space but I could see other guests were struggling to find parking under the parking lot instead they had to park on the roadside and the roads were absolutely dark, no lights. Overall, Gentle staff, amazing ambience in the main hall. Rooms where very nit and tidy. Loved it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Natasha

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the resort and would highly recommend it to others. The accommodations were extremely comfortable and the facilities were top-notch. From the swimming pool to the spas , everything was well-maintained and easily accessible. The staff was also very friendly and accommodating, making our stay even more enjoyable. Overall, it was a fantastic experience and we can't wait to return.
Stayed 2 nights in Mar 2024

6/10 Okay

Venura

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ebony, Castle Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities
Water pressure from the shower was non existent
Stayed 1 night in Mar 2024

10/10 Excellent

tony

Traveled with partner, Traveled with family
Our go to stay when travelling easy access to the highway , rooms are neat and tidy
Stayed 1 night in Mar 2024

10/10 Excellent

Philipa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful accomodation, would definitely return. Breakfast was standard
Stayed 3 nights in Mar 2024

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location of the resort was right off the highway. The staff were friendly. The resort rooms are looking dated but they are in good repair. The restaurant by the main lobby was amazing. Easy walk to the beach but not recommended for people with walking or stair issues. Drive your car.
Stayed 1 night in Mar 2024

10/10 Excellent

EmmaLee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

dhanabalan

Cockroach and ants, but otherwise good
Stayed 3 nights in Feb 2024

10/10 Excellent

Rhonda, BERWICK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, stunning location, well maintained, very friendly and helpful staff
Stayed 1 night in Feb 2024

4/10 Poor

Louise

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Elisabeth

Stayed 1 night in Jan 2024

10/10 Excellent

Nikhilesh

Traveled with family and small children, Traveled with group
Disliked: Amenities
It’s beautiful place, kids and family friendly, the rooms needs updating, and not enough utensils, cutlery and basics in the kitchen.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Grounds. Clean, but dated Rooms.
Nice property. Clean, spacious rooms and comfortable beds. Property is a bit dated without any USB outlets and not enough electrical outlets including the desk area where it is necessary to unplug the TV or desk light to plug in a laptop. The AC barley cooled the room.
Stayed 1 night in Jan 2024

6/10 Okay

Mark

Traveled with family and small children
Liked: Staff & service
After a long drive from interstate arrived at reception to be greeted by receptionist who didn’t seem to happy to be at work, we all have bad days but that is your job to greet customers. Then told the Restraunt was closed for a function which was the main reason we chose to stay there so we didn’t have to drive anywhere to get dinner . Finally got our room to have a long awaited shower only for our bathroom to flood due to a blocked drain. Went back to reception to let them know and felt like I was being a pain in the arse for complaining about the issue . Thinking they were going to swap our rooms they said they would get the maintenance guy to come and fix the problem which was sorted eventually. We let our little girl out onto the balcony then realised she was picking up old cigarette buts obviously left there from a previous guest ( grub ) we ended up picking up and throwing away half a dozen butts ( disgusting ) obviously missed by the cleaners Was very disappointing
Stayed 1 night in Jan 2024

6/10 Okay

Jennifer

Disliked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay , swimming pool easy to shopping, great staff and service
Stayed 2 nights in Jan 2024

10/10 Excellent

Oshreena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy beautiful place close to everything shops activities
Stayed 2 nights in Jan 2024

10/10 Excellent

Richard

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Enjoyed the pool, buffet breakfast, proximity to beach, privacy. Room was very clean. Parking can be difficult and access to our room (1112) meant walking over dirt which was a bit bizarre.
Stayed 1 night in Jan 2024

8/10 Good

Ron

Stayed 1 night in Jan 2024

8/10 Good

Kate

Traveled with family
Liked: Cleanliness, staff & service
lovely grounds and nice spacious apartment
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2024

10/10 Excellent

Kerry

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the venue - though just a bit dated. It was a great place to stay on my drive north to Brisbane from Sydney.
Stayed 1 night in Jan 2024

10/10 Excellent

Danielle

Stayed 1 night in Jan 2024

8/10 Good

Paulo, Monterey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful peaceful surrounds with walking distance to a lovely beach.
Stayed 1 night in Jan 2024

10/10 Excellent

Dimitar

Traveled with family
Liked: Amenities
All good
Stayed 1 night in Jan 2024

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great service best pizzas great value accommodation
Stayed 1 night in Jan 2024

10/10 Excellent

Terry, Buckeye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This page is NOT for anyone that cannot do stairs. It's a bit difficult to get around and figure out where you are going. It was 102 stairs, not steps, from the bottom of the stairs to our room. Very nice place once you get there. Very limited covered parking, otherwise, you are parking on a hill behind the parking garage.
Stayed 1 night in Jan 2024

8/10 Good

Shannon

Business traveler
Liked: Cleanliness, staff & service
M
Stayed 2 nights in Jan 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Staff & service
I liked the staff and activity options around the property. The studio room I stayed in this time was a little sub-par compared to the other rooms I’ve stayed in, like the executive suite, in this property in the past. The bed was comfy however, the towels and floor was not as clean as other rooms available. Hopefully, it was a one-off. I’ve stayed many times in this resort and always find it a happy place.
Stayed 1 night in Jan 2024

8/10 Good

Sonja

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Scott

Liked: Staff & service
Disliked: Cleanliness
Tiles in kitchen felt like it had been a while since good wash, Bathroom tiles had the feel of sand on them. Balcony drain which ran the full length was full of dirt so there were weeds growing and weeds coming out from the brick work. Over all not worth the price
Stayed 2 nights in Jan 2024

4/10 Poor

Anita

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The rooms need to be updated. We had leaking shower leaking toilet and the dustbins were both rusted they need replacing but of fresh paint
Stayed 2 nights in Jan 2024

8/10 Good

Peter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was enjoyable about this resort. Wherever we were all the staff were so friendly and helpful. The various pools and facilities are easily accessible. A relaxing spacious layout in a beautiful setting, right on the beach. Also convenient for all the sites and places of interest in and around Coffs Harbour.
Stayed 3 nights in Jan 2024

6/10 Okay

Annette

Traveled with partner
Liked: Cleanliness, staff & service
Advertised EV charger does not exist. Parking was out the back on muddy uneven ground.
Stayed 1 night in Jan 2024

8/10 Good

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the kids
Stayed 4 nights in Jan 2024

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Tiffany

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are okay but the property needs more of a refesh. Didn't like how there was no allocated underground car parking for rooms - was a bit of a free for all.
Stayed 1 night in Dec 2023

8/10 Good

Chirag

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort with a nice view and facilities
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Undercover parking near the room was full. Had to park in a different parking area further away from the room. It was not convenient to carry all the luggages all the way from the parking to room, without lift access. The room was a bit dated. One of the bowls has a little bit of dry food scrap left on it. The aircon unit is a bit loud. Good facilities at the resort. No mobile reception, lucky for the free hotel wifi.
Stayed 1 night in Jan 2024

10/10 Excellent

Henniette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023