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Reviews of Hotel Santa Teresa by the Beach

3.5 out of 5
Hotel Santa Teresa by the Beach
En Interseccion del Cruce, Mal Pais, y Santa Teresa, Playa Carmen, Cóbano, Puntarenas

Reviews

9.0

Wonderful

Rating 10 - Excellent. 95 out of 152 reviews" "
Rating 8 - Good. 37 out of 152 reviews" "
Rating 6 - Okay. 15 out of 152 reviews" "
Rating 4 - Poor. 2 out of 152 reviews" "
Rating 2 - Terrible. 3 out of 152 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fred, Belle Isle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and a relaxing beach weekend.
Stayed 2 nights in Apr 2024
Response from Gerencia on 2024/5/1
Thank you for your rating and we celebrate that you enjoyed Playa Santa Teresa. We always want to be the hosts.

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean. The hotel staff were extremely nice and helpful. I highly recommend staying here
Stayed 3 nights in Mar 2024
Response from Gerencia on 2024/3/19
Thank you very much for your rating and comment that commits us to always have high and sustainable service.We are your hosts in Santa aTeresa.

10/10 Excellent

Hannah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
this spring break, myself and four other girls came and stayed at hotel santa teresa by the beach. we are absolutely at a lost for words to begin to explain how much we enjoyed our stay. we were looking for a boutique hotel feel and this is exactly that. the photos and map don’t do it justice because its beautiful and spacious and sitting not even a block from the beach. we were greeted and spoiled by the same staff every morning who went absolutely above and beyond to make us feel taken care of. the staff is truly what made this place so special. we especially loved steven, david, louis, kevin, and josue. we will forever love and remember hotel santa teresa by the beach!
Stayed 6 nights in Mar 2024
Response from Gerencia on 2024/3/16
Thank you for such a beautiful comment. All our effort was to achieve that satisfaction that you tell us about. Being a good host is a commitment of Hotel Santa Teresa. You were very important to us, we gave every detail with passion for service and our quality. We will always be here waiting for your return.

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Super close to the beach, clean, and fantastic staff. 10/10 - would stay again
Stayed 2 nights in Feb 2024
Response from Gerencia on 2024/2/20
Thank you for your very satisfactory rating. We seek to be better every day, with comments like these that challenge our daily work.

10/10 Excellent

jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and friendliness from the staff. Great location and beautiful beach. Highly recommend!
Stayed 3 nights in Feb 2024
Response from Gerencia on 2024/2/20
Thank you for your comment. This makes us better every day. Hotel Santa Teresa will always be waiting for your recommendation and next visit. We are your hosts in Santa Teresa.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in Playa Carmen
We really enjoyed our stay! Warren was very friendly and made us feel at home. The breakfast was very good. The hotel is very convenient to a grocery store, restaurants, and most importantly... the beach! We will definitely come back!
Stayed 3 nights in Jan 2024
Response from Gerencia on 2024/2/24
It is pleasant to know your satisfaction and read your comment. We are your hosts and proud to serve you.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
I highly recommend this hotel. We loved it so much we booked another eight days here. It is close to the beach. The rooms are very quiet and you can hear the ocean. I love the people that work here. Lydia who cleans the room goes out of her way to make sure everything is perfect. Kevin and David who run the desk are great at helping you with anything. The restaurants that Kevin recommended were our favorites. The hotel serves a wonderful breakfast every morning. It has fresh fruit and a nice variety of choices. The staff is hard working. This hotel is great for all ages. We are so glad we stayed here.
Stayed 8 nights in Jan 2024
Response from Gerencia on 2024/2/20
We are very grateful for this descriptive comment about each of our services and guest attention. We seek to distinguish ourselves by helping you have the best vacation. Being your hosts is our purpose.

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff and great rooms, Ive been here 4 times now and its always perfect.
Stayed 7 nights in Dec 2023
Response from Gerencia on 2024/2/24
It is a pride to serve and read that your satisfaction was pleasant. That is our commitment.

10/10 Excellent

Falle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very helpful. Nice room & easy access and close to beach.
Stayed 5 nights in Dec 2023
Response from Gerencia on 2024/2/24
Very satisfied with your comments and committed to always meeting your expectations.

4/10 Poor

ron

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Stayed 1 night in Dec 2023

8/10 Good

Alfonso

Stayed 3 nights in Nov 2023

10/10 Excellent

Alyssa

Stayed 2 nights in Nov 2023

8/10 Good

Mauricio

Stayed 2 nights in Nov 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot, friendly staff. Good breakfast. AC nice and cold.
Stayed 1 night in Jul 2023
Response from Luis Vargas on 2023/8/2
Nos alegra que nuestro servicio haya sido de su agrado

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Muy caro para lo que es.
Bien ubicado, excelente servicio. Desayuno muy bueno. No tiene parqueo y hay que dejar el carro en media calle sin seguridad
Stayed 3 nights in Jun 2023
Response from Luis Vargas on 2023/7/18
Nos alegra escuchar sus comentarios, los tomaremos en cuenta para mejorar

10/10 Excellent

Sterling

Stayed 2 nights in Jun 2023
Response from Luis Vargas on 2023/7/18
Gracias por su evaluaciòn

10/10 Excellent

Katia

Stayed 2 nights in Apr 2023
Response from Luis Vargas on 2023/6/8
Gracias por su preferencia

10/10 Excellent

Kindra

Stayed 4 nights in Apr 2023
Response from Gerencia on 2023/4/25
Muy agradecido con su calificación, siempre estaremos a su servicio. Cordialmente.

10/10 Excellent

Johnny

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Perfect location, awesome breakfast and impecable customer service. Fully recommended.
Stayed 3 nights in Apr 2023
Response from Luis Vargas on 2023/4/12
Thank you for sharing your positive experience at the hotel! It's great to hear that you found the location to be perfect, enjoyed the breakfast, and received impeccable customer service during your stay. Your recommendation is greatly appreciated and we hope to welcome you back in the future for another excellent experience.

10/10 Excellent

sigurd

Stayed 1 night in Mar 2023
Response from Toto on 2023/3/20
Don Sigurd esperamos verlo pronto y muuy seguido por aqui. Fue un placer conocerlo y cuente con nosotros!

10/10 Excellent

Vincent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was great for our 3 night stay. In the perfect area, with amazing restaurants a short walk away. Right near the beach. Very helpful and friendly staff. Amazing complimentary breakfast every morning. Would 10/10 stay here again. Can't go wrong staying here when in Santa Teresa!
Stayed 3 nights in Feb 2023
Response from . on 2023/2/18
Thanks for your comment, we are glad you had a great experience and hopefully we'll meet again!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with wonderful service and staff and location minutes to beach and Main Street with shopping and restaurants. Great breakfasts.
Stayed 4 nights in Feb 2023
Response from Gerencia on 2023/2/16
Thank you for your comment and for your rating of our service. Our purpose was to make you feel a unique experience in Santa Teresa.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite travel stays. The staff was more than welcoming at all times and Toto really hooked it up between the ATVs, surf lessons, things to do, etc. The staff and location really made my trip. Make sure to rent an atv and tip the staff, and hey are super appreciative and are really fantastic.
Response from Gerencia on 2023/2/16
Sensational! Our desire was always to seek that their experiences were unique experiences. Thanks for your comments.

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, amazing property, amazing town, amazing beach, amazing breakfast. Loved my stay there.
Stayed 2 nights in Jan 2023
Response from Gerencia on 2023/1/5
We are proud to know this qualification for our service. It is our commitment to always satisfy each experience sought in our property. Happy new year 2023.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place the location is convenient, breakfast is fine and the staff is really kind and helpful.
Stayed 2 nights in Sep 2022
Response from Gerencia on 2022/10/3
Thank you for your comments, which are important to our quality and service. We are committed to always be better. Thanks again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
:)
Stayed 2 nights in Aug 2022
Response from Gerencia on 2022/10/12
Gracias, un gusto atenderlo.

10/10 Excellent

Marjorie

Stayed 7 nights in Aug 2022

10/10 Excellent

Mattias

Stayed 1 night in Aug 2022
Response from Gerencia on 2022/8/4
Muy satisfechos con cumplir sus expectativas y su estándar. Estamos para servirles.

10/10 Excellent

Connor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience all around. We really enjoyed the hotel and their complementary breakfast. 10/10
Stayed 9 nights in Jul 2022
Response from Gerencia on 2022/8/4
Very pleased with your satisfaction. Our service and our breakfast are our pride. Thank you

10/10 Excellent

SUSSY

Stayed 2 nights in Jul 2022
Response from Gerencia on 2022/7/20
Buenas tardes, Estamos muy agradecidos con su calificación a nuestros servicios e instalaciones. ES nuestro orgullo, ser sostenibles en nuestra calidad. Con aprecio.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, been going once a month for over a year and they never fail to deliver
Stayed 2 nights in Jun 2022
Response from Luis Vargas on 2022/6/24
Hola buen día, agradecemos sus comentarios los cuales nos motivan a mejorar

10/10 Excellent

Roberto

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and simple
Small hotel in a good location with nice clean rooms.
Stayed 2 nights in Jun 2022
Response from Luis Vargas on 2022/6/16
Agradecemos sus comentarios y su elección como su destino de viaje

10/10 Excellent

Yerlin, boise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and value, just steps from the beach
Stayed 1 night in Jun 2022
Response from Luis Vargas on 2022/6/9
Gracias por sus comentarios, son valorados, y agradecemos nos haya elegido como su destino turistico.

10/10 Excellent

David

Stayed 2 nights in Apr 2022

6/10 Okay

Gabriel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bel hotel mais le touriste et non bienvenu!
L'hôtel est bien placé, propre et bon PDJ. Malheureusement le service générale du staff reste décevant. On a l'impression de déranger les equipes et plutot au touriste de s'adapter au staff que le staff s'adapter aux besoins su touriste
Stayed 3 nights in Apr 2022
Response from Luis Vargas on 2022/4/11
Buen día, agradecemos sus comentarios, los tomaremos en cuenta para nuestra mejoría continua

10/10 Excellent

Chelsea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Staff is so nice! Quick walk to the beach.
Stayed 2 nights in Apr 2022
Response from Luis Vargas on 2022/4/4
Thank you for choose our Hotel as your place to stay

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, only steps to the beach and many restaurants. The staff is amazing!
Stayed 3 nights in Mar 2022
Response from Luis Vargas on 2022/3/29
Hello, we appreciate that you have chosen us as a travel option.

10/10 Excellent

Jeannine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, close to beach and everything
Stayed 1 night in Mar 2022
Response from Luis Vargas on 2022/3/16
Hola, agradecemos nos haya tomado en cuenta como su lugar de hospedaje.

10/10 Excellent

Vanessa, Palmares

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked almost every but the Gallo pinto.... I love Gallo pinto but this one was not good.
Stayed 2 nights in Mar 2022
Response from Gerencia on 2022/3/7
Thank you so much; we appreciate your comments & suggestions about our Typical breakfast. We 'll very glad to see you very soon, again.

6/10 Okay

Nicolas

Stayed 3 nights in Feb 2022
Response from Gerencia on 2022/3/3
Gracias por su calificación, que nos hace mejorar cada día, para continuar en nuestro compromiso de buen servicio y alta calidad.

10/10 Excellent

Daniela

Stayed 6 nights in Feb 2022
Response from Luis Vargas on 2022/2/22
Gracias por sus buenos comentarios

10/10 Excellent

Mary

Stayed 6 nights in Feb 2022
Response from Gerencia on 2022/2/20
Muy agradecidos y comprometidos con su calificación. Somos sus anfitriones.

10/10 Excellent

MAURICIO

Stayed 2 nights in Jan 2022
Response from Gerencia on 2022/2/1
Muchas gracias por su estadía y calificación. Estaremos atentos siempre a mejorar y contar con su preferencia y recomendación.

8/10 Good

Iain

Traveled with family
Liked: Cleanliness, staff & service
Great stay. Steps from the beach. Staff was very friendly and helpful..
Stayed 4 nights in Jan 2022
Response from Gerencia on 2022/1/30
Thank you very much, indeed.

8/10 Good

Jose

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are average, the furniture are old, the area around the hotel is very noisy, too much motorcycles and vehicles, and very dirty road because is not asphalted. I would not stay in that hotel again
Stayed 2 nights in Jan 2022
Response from Gerencia on 2022/1/28
Thank you for your comment. We will take your suggestions as an improvement to be made. We hope that your stay in Costa Rica is better. With pleasure.

10/10 Excellent

chris

Liked: Cleanliness, staff & service
It’s dated but clean and where you want to be
Stayed 1 night in Jan 2022
Response from Gerencia on 2022/1/23
Thank you for your comment. These are important to continually improve what is needed and sustain what is good. The management

10/10 Excellent

JUAN RICARDO

Stayed 5 nights in Jan 2022
Response from Luis Vargas on 2022/1/23
Muchas gracias por sus buenos comentarios.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and service at Hotel Santa Teresa
The level of service from the staff was great and what we really wanted to reiterate. They were very attentive and helpful to recommend and book reservations on our behalf across town. Beyond the basic services that you'd expect though, we felt like the staff went above and beyond their accountability to make sure that we were served and enjoyed our experience. Besides the great service, we really enjoyed the hotel's location and proximity to the beach. For food, there's a good bakery and a good selection of other restaurants nearby. While it's situated at the southern tip of Playa Teresa, we felt like we were able to get our full experience. Lastly, the hotel is a pretty cozy footprint but it never felt crowded with other guests along the outdoor walkways or at the pool. We wish the outdoor bar would've been in service during our stay, but perhaps after COVID eventually subsides, that will be another great option for guests. The included breakfast and storage of bags are other great benefits offered by the hotel.
Stayed 1 night in Jan 2022
Response from Luis Vargas on 2022/1/10
Thank you for your goods comments