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Reviews of The Abbey Apartments By Barsala

4 out of 5
The Abbey Apartments By Barsala
1900 Abbey Ave, Cleveland, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 14 out of 21 reviews" "
Rating 8 - Good. 4 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 2 out of 21 reviews" "

8.8/10

Cleanliness

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ramy

Disliked: Cleanliness, property conditions & facilities
My car got broken in to
Stayed 2 nights in May 2024
Response from Barsala Customer Success Team on 2024/5/6
We apologize for the inconvenience and thank you for bringing this matter to our attention. We understand how important it is to have a comfortable and secure environment, and we assure you that we will take your feedback seriously and work towards improving the quality of our services.

8/10 Good

Matt, North Royalton

Liked: Cleanliness, amenities, property conditions & facilities
The property at that time was very new.
Stayed 2 nights in Mar 2024
Response from Barsala Customer Success Team on 2024/5/3
Thanks for your feedback! We look forward to hosting you again in the future.

10/10 Excellent

Wanda, New York

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A very clean and beautiful apartment.
Stayed 5 nights in Apr 2024
Response from Barsala Customer Success Team on 2024/5/3
Thanks for your feedback! We look forward to hosting you again in the future.

10/10 Excellent

Michele

Liked: Cleanliness, property conditions & facilities
I really liked the property. It was beautiful. Would have liked a bigger option of cooking utensils (like a sharp knife) and possibly liquid hand soap, but that was a minor concern. Look forward to staying again soon!
Stayed 2 nights in Apr 2024
Response from Barsala Customer Success Team on 2024/4/29
We appreciate your feedback. We're happy that you had a good stay and look forward to providing an improved experience for you next time.

8/10 Good

Carlos

Traveled with partner
Disliked: Property conditions & facilities
I like that it was quiet, spacious and new. I did not like some areas that were not cleaned properly.
Stayed 2 nights in Apr 2024
Response from Barsala Customer Success Team on 2024/4/29
Your feedback means a lot to us as we continuously strive to improve our services. We look forward to hosting you again in the future.

10/10 Excellent

Debi

Liked: Cleanliness, amenities, property conditions & facilities
Great property! Good restaurants in the area. Within walking distance to Progressive Field.
Stayed 3 nights in Apr 2024
Response from Barsala Customer Success Team on 2024/4/25
Thanks for your feedback! We look forward to hosting you again in the future.

10/10 Excellent

Nicola

Stayed 2 nights in Apr 2024
Response from Barsala Customer Success Team on 2024/5/10
Thanks for your feedback! We look forward to hosting you again in the future.

10/10 Excellent

Julie

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved the place, and that it was affordable. It was very clean and well maintained. A few improvements to note is the check in process needs to be made easier. It did take us a while to get ahold of someone to get the stuff we needed to check in. Once we did get ahold of someone they was very helpful. Also it would be great if they could make the furniture more comfortable. Overall it was a great place, and we would definitely recommend!
Stayed 2 nights in Apr 2024
Response from Barsala Customer Success Team on 2024/4/21
We appreciate your feedback. We're happy that you had a good stay and look forward to providing an improved experience for you next time.

2/10 Terrible

Lisa

Disliked: Cleanliness, property conditions & facilities
This is a first for me, but I need to address the fact that there was a bullet found in the dryer. Aside from that, the lint trap looked like it hadn’t been cleaned out in months. The mattresses were wrapped in plastic and taped together. One towel was left for two people and we had to go out and buy our own hand soap. Like come on, do better.
Stayed 5 nights in Apr 2024
Response from Barsala Customer Success Team on 2024/4/15
We are sorry to hear that your recent stay did not meet your expectations. We understand how important it is to have a comfortable and secure environment, and we assure you that we will take your feedback seriously and work towards improving the quality of our services.

6/10 Okay

Carol

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Barsala Customer Success Team on 2024/4/15
We're sorry that your stay did not meet your expectations. We appreciate your feedback.

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was very nice, clean & new features. In a great neighborhood. Management was helpful to get a plumbing issue resolved.
Stayed 2 nights in Apr 2024
Response from Barsala Customer Success Team on 2024/4/8
Thanks for your feedback! We look forward to hosting you again in the future.

8/10 Good

Teri, Beloit

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We would stay here again. The bedroom and living area were spacious. With the building being new, there was a sulphur odor coming from the hot water heater.
Stayed 2 nights in Apr 2024
Response from Barsala Customer Success Team on 2024/4/5
Your feedback means a lot to us as we continuously strive to improve our services. We look forward to hosting you again in the future.

10/10 Excellent

Sybil

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was great! It is very new, we were told we were one of their first guests, so they were still working out some things and that if there was anything we needed to just reach out. Great communication with their local hospitality manager. And after realizing our fridge was never plugged in once we got there (we had some groceries so we needed access to fridge) they moved us to an even nicer unit. The place was wonderful. My boyfriend and I wanted to stay there forever!
Stayed 2 nights in Mar 2024
Response from Barsala Customer Success Team on 2024/3/31
We're happy to hear that you enjoyed your recent stay with us. Thank you for your business and we look forward to welcoming you back in the future