Exterior
Check availability

Reviews of Lyric Hotel West End, Ascend Hotel Collection

3 out of 5
Lyric Hotel West End, Ascend Hotel Collection
1300 Highway 8 West, Cleveland, MS

Reviews

8.0

Very Good

Rating 10 - Excellent. 71 out of 149 reviews" "
Rating 8 - Good. 36 out of 149 reviews" "
Rating 6 - Okay. 25 out of 149 reviews" "
Rating 4 - Poor. 9 out of 149 reviews" "
Rating 2 - Terrible. 8 out of 149 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chemere

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The overall stay was nice and very comfortable. We will definitely stay again. We did have some issues with our room key, but it was fixed promptly. The staff were nice and helpful.
Stayed 3 nights in Jul 2023

2/10 Terrible

Linda

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel staff was very rude at check-in because we had booked through a third party. It was much cheaper and we were booking 10 rooms. We contacted the hotel prior to booking through the third party but they would not work with us. There was 1 night worker who was very polite.
Stayed 1 night in Apr 2023

10/10 Excellent

Canaan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and close to campus.
Stayed 1 night in Mar 2023

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & well appointed. Would stay again.
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Very clean room and staff was especially friendly. Only problem was the faucet in the bathroom was very very loose
Stayed 1 night in Feb 2023

6/10 Okay

Arveyonka

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Came for a funeral and it was one of the few options. Had 2 rooms - suite and 2 Q size rooms. The suite was underwhelming and small. The couch looked like it came from a junkyard. I liked my moms room a lot better for $40 cheaper a day.
Stayed 2 nights in Feb 2023

6/10 Okay

Lisa

Business traveler, Traveled with partner
Liked: Staff & service
Location was good. Cleanliness of hotel was lacking an repairs in room were needed sink facet was loose sink is too small and lighting was poor. The bed was comfortable on the plus side and room was quiet.
Stayed 1 night in Feb 2023

4/10 Poor

Angea', BONAIRE

Stayed 2 nights in Feb 2023

8/10 Good

Sherry

Business traveler, Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room is comfortable. Bathroom is clean. One bedside light was burned out, and there was only one caffeinated coffee pod. Carpet in the public areas needs cleaning. Carpet on this hall is tearing apart. Cleaning staff needs better training & probably better pay. Whoever is in charge overall of house cleaning needs to step up.
Stayed 1 night in Feb 2023

8/10 Good

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly and helpful!
Stayed 1 night in Feb 2023

8/10 Good

Adrian

Stayed 1 night in Feb 2023

6/10 Okay

paul

Traveled with partner
Liked: Staff & service, property conditions & facilities
Had to switch rooms after we had already unpacked because AC would not cut on. They only had one room ready that they could transfer us to although it was at night and hotel was empty. That room was not very clean and the guest room keys did not work. Staff had to use master keys to let us in every time we left room. Prefer the Cotton House by Marriott a few miles away
Stayed 1 night in Jan 2023

10/10 Excellent

Monique

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The water in the tub was brown but the shower was great. Loved the suite with the living and sleeping area and 2 bathrooms!

8/10 Good

Brandy

Traveled with family
Liked: Staff & service, property conditions & facilities
Would prolly stay again.
Staff was very friendly and helpful, place was quiet and get very safe. Beds were very comfy. bathroom was dirty I had to buy cleaner and clean myself, the heat wouldn’t work the first night and the 2nd night it wouldn’t go off and got to 79 in our room!
Stayed 2 nights in Dec 2022

8/10 Good

Alim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Kecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Enjoyed our stay…no luxuries for the cost in that particular area. The price was a bit elevated and no frills as that area is certainly not a sought after area that would extend itself to high cost lodging.
Stayed 2 nights in Dec 2022

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe

10/10 Excellent

Ashley

Stayed 1 night in Dec 2022

10/10 Excellent

William

Stayed 1 night in Dec 2022

10/10 Excellent

Tommy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was super friendly and helpful. The facilities were very clean

6/10 Okay

Frank

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bad coffee maker, bad laboratory faucet. Exit door for unit had a part hanging loose with screws about to fall out. Took awhile to find TV remote. It was hidden out of sight.

6/10 Okay

carol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just switch rooms
The key fob to our door did not work. Was told that maintenance could not get to it until next day, so every time we needed to get into our room, the desk clerk had to come up and let us in. I had to go to the car in the middle of the night and could not get back into the building. Had to ring the bell several times before an unhappy overnight clerk let me in. Should have been moved to a different room after the first few times sets of keys didn't work.
Stayed 1 night in Nov 2022

10/10 Excellent

jacqueline

Stayed 1 night in Nov 2022

8/10 Good

F Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay again!
Enjoyed our stay. Comfortable, clean and quiet. Front Desk staff were wonderful, very attentive and professional. There were a few items that needed maintenance attention (ice maker, exterior entrance door damaged, lights in bathroom too dim). However, overall, it was super clean and very nice. We visit Cleveland often. This is our hotel of choice!
Stayed 1 night in Nov 2022

8/10 Good

MINNIE

Traveled with partner
Liked: Cleanliness, staff & service
Safety of entry doors to hotel.Safety lock on room door did not work. Lightning could be a little better in bathroom. Everything else okay.
Stayed 3 nights in Nov 2022

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location, the weather was nice and the pool was closed only down side about visit.
Stayed 1 night in Nov 2022

10/10 Excellent

NANCY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone has been so friendly.
Stayed 1 night in Nov 2022

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.

4/10 Poor

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Oct 2022

10/10 Excellent

Zach

Stayed 1 night in Oct 2022

4/10 Poor

Carrie

Traveled with family
Disliked: Staff & service
Conveniently located. Room was missing towels. Most pillows were missing pillowcases. Hairdryer did not work. Called front desk to request replacement. They never brought it.
Stayed 1 night in Oct 2022

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so helpful and friendly. Probably the best customer service ever!! All the staff was smiling and happy. Loved them all!
Stayed 2 nights in Oct 2022

6/10 Okay

Rayna

Traveled with group, Traveled with family
Disliked: Staff & service
Stayed 2 nights in Sep 2022

6/10 Okay

Sharon

Stayed 2 nights in Sep 2022

8/10 Good

Marietta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The modern design, however, the facility listed a king bed and sofa sleeper. There was no sofa sleeper, just a chase lounger.
Stayed 1 night in Sep 2022

6/10 Okay

Veronica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The grounds were great and the rooms were decent. Service was bad, as the hotel was not properly staffed. My room was not cleaned.
Stayed 3 nights in Sep 2022

8/10 Good

Kerry

Stayed 2 nights in Sep 2022

10/10 Excellent

LaTanya

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is really nice. No complaints.
Stayed 1 night in Sep 2022

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness
Great place
Stayed 1 night in Sep 2022

10/10 Excellent

LISA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jasmyne at the front desk was professional, friendly, and very helpful about the area. Great Hotel but exceptional night front desk.
Stayed 1 night in Sep 2022

8/10 Good

Charles E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

2/10 Terrible

Jacquelyn

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Awful awful customer aervice
Awful service. The pool was so murky we couldn’t see the 3rd step of the stairs. No way would I put my body in that filth. We complained that night to no avail & the next day I specifically asked the manager to call me. No response. I used their customer unfriendly complaint number- no return call. I sent an email per their instructions- no response. The front desk promised us a 500 point credit we did not receive. The only reason we chose the hotel was so we could relax & cool off. We accepted that but their LOUSY way of ignoring our request to talk to someone is unacceptable. Obviously customer satisfaction means nothing to Choice Hotels!!!
Stayed 1 night in Jul 2022

2/10 Terrible

Quadarrius

Stayed 1 night in Aug 2022

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Tiffany

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The pool was filthy, for summer time stays people usually want to take advantage of the pool but the water was discolored and nasty. A waste of the property!
Stayed 1 night in Aug 2022

2/10 Terrible

Deniece

Stayed 2 nights in Jul 2022

8/10 Good

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

4/10 Poor

Mary

Business traveler
Disliked: Amenities
For 187 a night I expected more. There were human hairs in the shower and our toilet was not functioning. There was no breakfast and the restaurant across the street was expensive and had no healthy items such as fresh fruit. Only plus the beds were very comfortable and the main area of the room was clean however the fridge was also not working properly. When I alerted the person at the front desk about our issues there was no discounts or coupons offered. I would never stay here again
Stayed 1 night in Jun 2022

8/10 Good

Matthew

Stayed 3 nights in Jun 2022