I do not typically write negative reviews but in this case I feel that a warning is in order. This property is absolutely awful. Filthy, old, run-down and just plain ugly. I expect much better, even from a budget chain like Holiday Inn Express. If you want to stay in downtown Cleveland, try the Residence Inn or virtually anyplace else nearby.
Gregory
於 2025 年 8 月住了 2 晚
8/10 不錯哦
Jamie-Lee
家庭旅遊
2025 年 8 月 8 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful area very clean and walkable although there was an event accross the street that had base going so loud it made the windows vibrate so it isn’t the quietest area. Great for a stay but pricey.
Jamie-Lee
於 2025 年 8 月住了 1 晚
6/10 一般般
John
2025 年 8 月 6 日
喜歡:整潔度和員工素質
The facility is old
John
於 2025 年 8 月住了 1 晚
10/10 有夠讚
Teresa
2025 年 8 月 5 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great location and unique architecture!!
Teresa
於 2025 年 8 月住了 1 晚
8/10 不錯哦
David
2025 年 8 月 5 日
喜歡:整潔度、員工素質和住宿環境和硬體
Hotel was a bit weird seeing it was converted to a hotel after it was a bank for quite some time. No testaurant, bar, swimming pool and such.
David
於 2025 年 8 月住了 2 晚
4/10 不太好
Jack,Ramsey
情侶出遊
2025 年 8 月 5 日
喜歡:整潔度
不喜歡:員工素質
This hotel could have gotten a higher rating but the hotel was severely understaffed! First the good: our room was huge and clean. now the not so good: the pop-up drain in the bathroom didn't work properly. I was able to work around this so that's why I gave it a "not so good".
Breakfast was about what you'd expect of a Holiday Inn Express. Not great and not terrible...just adequate, although the staff there was very nice.
Also under the not so good category, the check in was fine but the 1 staff person wasn't very helpful about restaurants in the area of directions how to get to the Rock and Roll Hall of Fame. Fortunately, the morning staff member was much better and was able to give us very clear easy directions. Check out was an abomination! It took 30 minutes to get an elevator from the 8th floor. Several guests actually walked down the stairs lugging their suitcases. Unfortunately, that was not an option for my wife and I as we had too many suitcases. Once we finally got downstairs it took 45 minutes for the valet to get our car because much like the number of working elevators there was only 1 valet. This was awful and we felt sorry for the young lady. With the exception of her getting all the tips, I'd be looking for another job. No one was happy about the wait.
Jack
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Brian
2025 年 8 月 4 日
喜歡:整潔度、員工素質和住宿環境和硬體
Brian
於 2025 年 8 月住了 1 晚
4/10 不太好
Diane
家庭旅遊
2025 年 8 月 3 日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
I wouldn’t recommend. The people were nice and there is a lot to do in the area. But the accommodations were below average - bare, not cheerful, run down.
Diane
於 2025 年 7 月住了 1 晚
6/10 一般般
Bickel
情侶出遊
2025 年 8 月 2 日
Bed and pillows were Comfy. Vagrant pounding on our door at 7 a.m. aggressively beggin for mone...not so much
Bickel
於 2025 年 8 月住了 1 晚
6/10 一般般
Kara
2025 年 8 月 1 日
喜歡:整潔度和員工素質
Building and rooms are old
Kara
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Yahya
家庭旅遊
2025 年 7 月 30 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
a nice hotel in the center of the city.
Yahya
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Joseph
情侶出遊
2025 年 7 月 26 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel with lots of character. Nice, big spacious room, but air conditioner is very loud when it turns on and off. Made it tough for a good night sleep.
Joseph
於 2025 年 7 月住了 1 晚
4/10 不太好
Nneka
商務旅客, 團體旅遊
2025 年 7 月 25 日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
The hotel was dated and a little dingy
Nneka
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Sophia
2025 年 7 月 24 日
喜歡:整潔度、員工素質和住宿環境和硬體
The view was nice. The building is vintage and has been transformed from a previous use, so the ceilings are high and it’s a little echo-y. The lobby just has room to check in and leave. Breakfast and staff are nice.
Sophia
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Arlene,Bear
2025 年 7 月 22 日
喜歡:整潔度、員工素質和住宿環境和硬體
Perfect location
Arlene
於 2025 年 7 月住了 1 晚
4/10 不太好
Arun
親子旅遊
2025 年 7 月 22 日
不喜歡:住宿環境和硬體
We had requested for a baby crib and we were informed the last moment that it wont be given. No toothpaste. We checked in late night and brought food but there were no single plate/ mugs or even cutlery. The front desk lady provided me a few spoons and a toothpaste but that was it
Arun
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Brian
2025 年 7 月 21 日
喜歡:整潔度、員工素質和住宿環境和硬體
Room was good. Check in was quick. Elevators were slow, but I think repairs were happening. Bathroom was clean and spacious. I would stay here again.
Brian
於 2025 年 7 月住了 1 晚
6/10 一般般
mark
2025 年 7 月 20 日
喜歡:員工素質
Elevator situation scary. Indigent person on elevator with me …. card was not working. ended up dialing 911 and cancelled due to another guest calling for elevator
mark
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Russell
家庭旅遊
2025 年 7 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The shower was a bit dirty. Lime scale on the shower head, and a slow drain.
Russell
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Alejandro Vazquez
情侶出遊
2025 年 7 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Todo estuvo excelente!
Alejandro Vazquez
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Marilyn
家庭旅遊
2025 年 7 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was very large & the high ceilings made it seem larger. The bed and pillows were comfortable.
Marilyn
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Melanie
2025 年 7 月 19 日
Melanie
於 2025 年 7 月住了 1 晚
10/10 有夠讚
William,BENSALEM
2025 年 7 月 18 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel is in a GR8 Location close to all Sporting Venues.
William
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Stewart,Appleton
情侶出遊
2025 年 7 月 16 日
喜歡:設施服務和住宿環境和硬體
Did not like tthat we had to valet the car and the $39 fee that went with it RIDULOUIS
Stewart
於 2025 年 7 月住了 1 晚
2/10 很糟糕
John
情侶出遊
2025 年 7 月 15 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
bugs
toilet clogged
dirt on floor in cracks
non secure side door people can peep through
dead bolt didn't work
mold in showers
bed sheets seemee unsanitary rips im the sheets and black little things
trash can wasnt made properly
poor house keeping