This place is a Hilton property in Beachwood Ohio, which would allow you to think this is a quality property under the Hilton brand. This property is in terrible condition. They made me change rooms after what was supposed to be a leak. The next room was dirty and run down. So I asked for another room and the room I got was just as bad. The tub was discolored and dirty. The sheets had stains on them. I literally slept with my clothes on… it was so disgusting I ended up checking out shortly after 6am, much different than the comfortable sleep till check out time. I’d never suggest anyone stay there even though the Beachwood community is a nice affluent suburb of Cleveland with lots of good restaurants and shopping.
Richard
於 2024 年 5 月住了 1 晚
2/10 很糟糕
Chanel
2024年5月20日
不喜歡:員工素質和住宿環境和硬體
Horrible customer service. They gave me a room with the ceiling leaking
Chanel
於 2024 年 5 月住了 1 晚
6/10 一般般
ashok
2024年5月20日
喜歡:員工素質
不喜歡:住宿環境和硬體
ashok
於 2024 年 5 月住了 2 晚
2/10 很糟糕
Stewart
家庭旅遊
2024年5月19日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
That hotel owes me over one hundred and twenty eight dollars and I still haven't received my refund. I was told my numerous different people that I would get my refund in 5-10 business days and it's been over a month now!
Stewart
於 2024 年 4 月住了 1 晚
8/10 不錯哦
Kayla
情侶出遊
2024年5月12日
The room was not clean , so I did my own disinfecting and cleaning. The bathrooms definitely need an upgrade and the plumbing system needs some work. Overall I had a good stay.
Kayla
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Carol
2024年5月4日
喜歡:整潔度和員工素質
The printers did not work and the staff could not print something out for me, even if emailed to them.They all appeared to be out of ink.
Carol
於 2024 年 4 月住了 3 晚
10/10 有夠讚
Thom
商務旅客
2024年4月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean. Good breakfast convenient to the office.
Thom
於 2024 年 4 月住了 3 晚
4/10 不太好
Lamar
2024年4月28日
不喜歡:整潔度和住宿環境和硬體
Property is outdated
Walls are damaged
Mattress is worn out
Furniture is old & worn out
Sofa is old with stains
Not what I expected from Hilton
& the price I paid….