Exterior
Check availability

Reviews of Cotton House, Cleveland, a Tribute Portfolio Hotel

3.5 out of 5
Cotton House, Cleveland, a Tribute Portfolio Hotel
215 Cotton Row, Cleveland, MS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 305 out of 442 reviews" "
Rating 8 - Good. 81 out of 442 reviews" "
Rating 6 - Okay. 23 out of 442 reviews" "
Rating 4 - Poor. 20 out of 442 reviews" "
Rating 2 - Terrible. 13 out of 442 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

daniela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only nice hotel in town, I love staying there.
Stayed 2 nights in May 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Can’t wait to go back.
Stayed 1 night in May 2024

10/10 Excellent

Aimee, Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern hotel in a walkable area in the heart of downtown Cleveland. The room furnishings were very nice and staff were also helpful and pleasant.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, comfort of the bed and pillows and the gracious staff. I wish there were tea bags in the room as I am a tea drinker not a coffee drinker.
Stayed 3 nights in Apr 2024
Response from Cotton House on 2024/5/2
Thank you for your survey. We are glad you enjoyed your stay and hope you will stay with us again.

10/10 Excellent

Rick

Liked: Cleanliness, property conditions & facilities
First class
Stayed 1 night in Apr 2024
Response from Cotton House on 2024/5/2
Thank you for your survey. We are glad you enjoyed your stay and hope you will stay with us again.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cotton House on 2024/4/4
Thank you for your comments. We are glad you enjoyed your stay with us.

10/10 Excellent

Asma

Stayed 1 night in Mar 2024
Response from Cotton House on 2024/5/2
Thank you for your survey. We are glad you enjoyed your stay and hope you will stay with us again.

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and place to stay in Cleveland. Overall, fairly clean. Friendly staff. Comfortable beds. Quiet. Shower door didn’t close all the way. Breakfast buffet was fair, some items better than others. Overall would stay again! Convenient to coffee, restaurants and shopping downtown.
Stayed 3 nights in Mar 2024
Response from Cotton House on 2024/4/4
Thank you for your comments. We will work on these problems and get them corrected.

8/10 Good

Felix, Richmond Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Terrible restaurant
Stayed 1 night in Mar 2024
Response from Cottton House on 2024/3/27
Hello, Thank you for your response. I will pass this information along to the restaurant owner.

10/10 Excellent

Grady

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous and the staff could not be beat.
Stayed 1 night in Feb 2024
Response from Cottton House on 2024/3/27
Thank you for your comments. We are glad you had a good stay with us and hope you will stay with us again.

10/10 Excellent

frank

Stayed 1 night in Feb 2024
Response from Cottton House on 2024/3/27
Thank you for your comments. We are glad you had a good stay with us and hope you will stay with us again.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from Cottton House on 2024/3/27
Thank you for your comments. We are glad you had a good stay with us and hope you will stay with us again.

10/10 Excellent

Rowena, Jackson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The establishment was clean and very close to shopping. Southern hospitality at its best.
Stayed 1 night in Feb 2024
Response from Cottton House on 2024/2/7
Thank you very much for your comments. We hope you will stay with us again in the future.

8/10 Good

Franchescia

Traveled with family
Liked: Amenities, property conditions & facilities
Good!
Stayed 1 night in Feb 2024
Response from Cottton House on 2024/2/7
Thank you very much for your comments. We hope you will stay with us again in the future.

10/10 Excellent

Bobbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Loved the property and amenities. Very large rooms.
Response from Cottton House on 2024/2/7
Thank you very much for your comments. We hope you will stay with us again in the future.

8/10 Good

James

Stayed 2 nights in Jan 2024
Response from Cottton House on 2024/2/7
Thank you very much for your comments. We hope you will stay with us again in the future.

8/10 Good

R Todd

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The issue with restaraunt and bars being independent is a bit of an issue. Was not permitted to take food, glassware etc. from bar or restaraunt to room. Nightcaps placed into a plastic cup while retiring to room not a great end to an otherwise pleasant stay.
Stayed 1 night in Jan 2024
Response from Cottton House on 2024/2/7
Hello, I am sorry you had a less than pleasant experience with the restaurant and bars. We are working with them to figure out a solution to this problem.

10/10 Excellent

Billy

Traveled with partner
Liked: Amenities
You will not be disappointed. I will definitely be back…
Stayed 1 night in Dec 2023
Response from Cottton House on 2024/2/7
Thank you very much for your comments. We hope you will stay with us again in the future.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Comfortable stay. Room was excellent. The only issue we had was one of the bed frames was broken. But it slept fine. 10/10 would recommend.
Stayed 1 night in Dec 2023
Response from Cottton House on 2024/2/7
Thank you very much for your comments. We hope you will stay with us again in the future.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Response from Cottton House on 2024/2/7
Thank you very much for your comments. We hope you will stay with us again in the future.

8/10 Good

Geraldine

Traveled with partner
Liked: Staff & service, property conditions & facilities
Cleanliness, comfort of the beds. Restaurant had no vegetarian entree options.
Stayed 1 night in Dec 2023
Response from Cottton House on 2024/2/7
Thank you very much for your comments. We hope you will stay with us again in the future.

4/10 Poor

Claude, Miramar Beach

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked into our room and it had not been inspected for check in. Safe was locked, dirty towels and bathrobe on the floor, missing tv remote and hairdryer. When I brought this up to the front desk, all they said was, “lm sorry.” They did not seem real concerned about the situation. Unfortunately this is the best hotel in town and the staff knows it. Very, very below Marriott standards!
Stayed 2 nights in Dec 2023
Response from Cottton House on 2024/2/7
Hello, I am very sorry this happened to you during your stay. We will be working closely with our housekeeping team to make sure these issues are resolved. We will also be working with our front desk staff to be more apologetic when issues happen.

2/10 Terrible

Phyllis

Stayed 1 night in Dec 2023
Response from Cottton House on 2024/2/7
Thank you very much for your comments. We hope you will stay with us again in the future.

10/10 Excellent

Shelli

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Cottton House on 2024/2/7
Thank you very much for your comments. We hope you will stay with us again in the future.

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cottton House on 2024/2/7
Thank you very much for your comments. We hope you will stay with us again in the future.

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Cottton House on 2024/2/7
Thank you very much for your comments. We hope you will stay with us again in the future.

10/10 Excellent

Dora

Response from General Manager on 2024/2/17
Thank you for staying with us. We hope you will stay with us again in the future.

10/10 Excellent

Amaury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay place was clean and comfy.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cotton House is a wonderful hotel in a wonderful town, in a wonderful area. Good People!
Stayed 1 night in Dec 2023

10/10 Excellent

David

Traveled with partner
Liked: Amenities
Shopping and Dining with-in 1-2 minutes. Walk the Downtown area. Safe and easy to park. Christmas Lights are very good.
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place at Christmas time with the light display across the street. Rooms could use a microwave.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Beautiful Hotel and very comfortable room. Welcoming staff as well.
Stayed 1 night in Nov 2023

10/10 Excellent

Kathryn

Stayed 3 nights in Nov 2023

6/10 Okay

Donivan

Stayed 1 night in Nov 2023

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

FRANCIS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved location in downtown shopping/dining district. There was road construction around parking area which caused some congestion, but the grounds of the hotel and the rooms were excellently maintained.
Stayed 2 nights in Oct 2023

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
The room size, decor, restaurant, and parking are all great at the Cotton House. It’s a bit pricey but much nicer than any other hurricane in Cleveland.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a yearly event. As always, the hotel and restaurant staff were exceptional.
Stayed 3 nights in Oct 2023

8/10 Good

Lucy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I felt the front desk people were not that friendly. Not really willing to help us. There was a young man and a young girl. Maybe they could use some training.
Stayed 1 night in Oct 2023

10/10 Excellent

Fernando

Stayed 3 nights in Sep 2023

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area. Very nice hotel. Convenient to shops and restaurants. Love the roof top bar!
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/25
Dear Shannon, Thank you very much for the comments. We hope you will stay with us again in he future.

10/10 Excellent

Brian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/25
Dear Brian, Thank you for the good rating. We hope you will stay with us again in the future.

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/25
Dear Christopher, Thank you for the good rating. We hope you will stay with us again in the future.

4/10 Poor

CHARLES

Disliked: Cleanliness, staff & service, amenities
THE PROPERTY IS O.K. FOR CLEVELAND, MS. THE PROBLEM IS THEY WILL NOT CLEAN YOUR ROOM IF YOU DON'T ASK THEM TO DO IT THE NIGHT BEFORE. BUT NO ONE TOLD US WHEN WE CHECKED IN.
Stayed 1 night in Sep 2023
Response from General Manager on 2023/9/25
Dear Charles, I apologize you were not told that during check in. We will be working with our staff to make sure that is the case and are working to going back to cleaning rooms with request.

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023
Response from Cottton House on 2023/10/9
Thank you for your score. We hope you will stay with us again the future.

4/10 Poor

Allison

Stayed 1 night in Aug 2023
Response from General Manager on 2023/9/25
Dear Allison, Thank you for your survey. My hope is the next time you stay with us you will have a better stay.