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Reviews of Holiday Inn Ciudad Juarez, an IHG Hotel

3.5 out of 5
Holiday Inn Ciudad Juarez, an IHG Hotel
Ave Tecnologico 3620, Ciudad Juarez, CHIH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 507 out of 724 reviews" "
Rating 8 - Good. 132 out of 724 reviews" "
Rating 6 - Okay. 40 out of 724 reviews" "
Rating 4 - Poor. 19 out of 724 reviews" "
Rating 2 - Terrible. 26 out of 724 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Guillermo

Traveled with family
Location
Stayed 1 night in May 2024
Response from Departamento de reservaciones on 2024/5/27
Buen día,Muchas gracias por quedarse con nosotros, esperamos tenerle de regreso nuevamente. Saludos!

10/10 Excellent

Víctor

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2024
Response from Departamento de reservaciones on 2024/5/24
Buen día,Muchas gracias por tomarse el tiempo de calificarnos, su opinion es muy importante, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Departamento de reservaciones on 2024/5/20
Buen día,Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente. Saludos!

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Departamento de reservaciones on 2024/5/14
Buen día,Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente. Saludos!

10/10 Excellent

JORGE, SAN YSIDRO

Stayed 1 night in May 2024
Response from Departamento de reservaciones on 2024/5/27
Buen día,Muchas gracias por quedarse con nosotros, esperamos tenerle de regreso nuevamente. Saludos!

6/10 Okay

Javier

Needs microwaves in rooms and bigger screen tv's
Stayed 2 nights in Apr 2024
Response from Reservations Department on 2024/4/30
Thank you very much for your feedback, your opinion is very important!

10/10 Excellent

Edgar A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations Department on 2024/4/27
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday In branch I love them.
Stayed 1 night in Apr 2024
Response from Departamento de reservaciones on 2024/4/22
Buen día,Muchas gracias por tomarse el tiempo de enviarnos sus amables comentarios, para nosotros es muy importante conocer la opinion de nuestros huéspedes, pase buen día!

10/10 Excellent

Gabriel

Stayed 1 night in Apr 2024
Response from Departamento de reservaciones on 2024/4/30
Gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente, saludos!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Location, easy acess ti everything.
Stayed 2 nights in Apr 2024
Response from Reservations Department on 2024/4/8
Hello Brenda, Thank you very much for kind your comments, we hope to have the opportunity to serve you again, best regards!

10/10 Excellent

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service!
Stayed 1 night in Mar 2024
Response from Reservations Department on 2024/4/8
Hello Crystal,Thank you very much for your comments, in our hotel we work hard to give the best service, we hope to have the opportunity to serve you again, best regards!

6/10 Okay

Nancy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Departamento de reservaciones on 2024/4/3
Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamenteSaludos!

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, staff is friendly. It’s my second time staying here and my experience was great.
Stayed 2 nights in Mar 2024
Response from Reservations Department on 2024/4/2
Thank you very much for your kind comments, we hope to have the opportunity to serve you again, best regards!

8/10 Good

gerardo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check-in. Fast & friendly.
Stayed 1 night in Mar 2024
Response from Departamento de reservaciones on 2024/4/1
Hola,Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

VELIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Departamento de reservaciones on 2024/4/1
Hola,Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

jenifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Departamento de reservaciones on 2024/3/25
Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

Ivan

Stayed 1 night in Mar 2024
Response from Departamento de reservaciones on 2024/4/15
Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Departamento de reservaciones on 2024/3/22
Buen día,Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamenteSaludos!

10/10 Excellent

Kristie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice. Room was great.
Stayed 1 night in Mar 2024
Response from Reservations Department on 2024/3/12
Hello,Thank you very much for your kind comments, we hope to have the opportunity to serve you again, best regards!

10/10 Excellent

Raul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, stores within walking distance.
Stayed 1 night in Mar 2024
Response from Departamento de reservaciones on 2024/3/11
Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamenteSaludos!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greate place. Beautiful and clean
Stayed 1 night in Feb 2024
Response from Reservations Department on 2024/2/26
Hello,Thank you very much for your comments, in our hotel we work hard to give the best service, we hope to have the opportunity to serve you again.Best regards!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff and the building were great. Common areas are big and well designed, the restaurant has good food and service. We stayed in the suite and it was very comfortable, blackout curtains are very dark. I will book here again.
Stayed 2 nights in Feb 2024
Response from Reservations Department on 2024/2/26
Hello,Thank you very much for your comments, in our hotel we work hard to give the best service, we hope to have the opportunity to serve you again.Best regards!

10/10 Excellent

FERNANDO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visita de trabajo a una planta en juarez
El hotel muy limpio, muy seguro, y en buena area.
Stayed 1 night in Feb 2024
Response from Departamento de reservaciones on 2024/2/26
Buen día,Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso.Saludos!

10/10 Excellent

sergio, Longmont

Traveled with group
Liked: Amenities
Nice and friendly
Stayed 2 nights in Feb 2024
Response from Departamento de reservaciones on 2024/2/21
Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

Froylan

Liked: Cleanliness, staff & service, property conditions & facilities
Estubo muy bien
Stayed 11 nights in Feb 2024
Response from Departamento de reservaciones on 2024/2/21
Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

Julian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended, this was the 3rd time I had stayed at this hotel and it was amazing
Stayed 1 night in Dec 2023
Response from Reservations Department on 2024/2/15
Hello,Thank you very much for your comments, we hope to have the opportunity to serve you again.Best regards!

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and Clean Hotel
Stayed 2 nights in Feb 2024
Response from Reservations Department on 2024/2/6
Thank you for staying with us, your opinion is very important

10/10 Excellent

Rafael

Traveled with family
Stayed 1 night in Jan 2024
Response from Departamento de reservaciones on 2024/1/31
Muchas gracias por hospedarse con nosotros, su opinión es muy importante. Saludos!

10/10 Excellent

Briseida

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio el lugar y todo el staff fue muy amable, solo que no queda caminando las plazas, entonces si es necesario el servicio de uber, pero todo muy seguro
Stayed 2 nights in Jan 2024
Response from Departamento de reservaciones on 2024/1/31
Muchas gracias por hospedarse con nosotros, su opinión es muy importante. Saludos!

8/10 Good

Rene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Departamento de reservaciones on 2024/1/31
Muchas gracias por hospedarse con nosotros, su opinión es muy importante. Saludos!

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Departamento de reservaciones on 2024/1/31
Muchas gracias por hospedarse con nosotros, su opinión es muy importante. Saludos!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with our stay
Stayed 1 night in Jan 2024
Response from Reservations Department on 2024/1/31
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 1 night in Dec 2023
Response from Reservations Department on 2024/1/31
Thank you for staying with us, your opinion is very important!

8/10 Good

Israel

Stayed 1 night in Jan 2024
Response from Departamento de reservaciones on 2024/1/31
Muchas gracias por hospedarse con nosotros, su opinión es muy importante. Saludos!

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Departamento de reservaciones on 2024/1/31
Muchas gracias por hospedarse con nosotros, su opinión es muy importante. Saludos!

6/10 Okay

Shelley

Stayed 5 nights in Dec 2023
Response from Departamento de reservaciones on 2024/1/31
Muchas gracias por hospedarse con nosotros, su opinión es muy importante. Saludos!

10/10 Excellent

Jack, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations Department on 2024/1/31
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great place to stay if you’re in Juarez Mexico stayed at a lot of different hotels there but this one is my favorite
Stayed 1 night in Dec 2023
Response from Reservations Department on 2024/1/31
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel is the best I always stay here when I’m in Juarez
Stayed 1 night in Dec 2023
Response from Reservations Department on 2024/1/31
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Dec 2023
Response from Reservations Department on 2024/1/31
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations Department on 2024/1/31
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Karina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean, extremely safe, and in walking distance of many attractions.
Response from Reservations Department on 2024/1/31
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Patricia, fontana

Stayed 3 nights in Dec 2023
Response from Departamento de reservaciones on 2024/1/31
Muchas gracias por hospedarse con nosotros, su opinión es muy importante. Saludos!

10/10 Excellent

August

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Choice to Stay in Juarez
Juarez had a bad reputation, but staying at this hotel gives a positive feeling. All was good during my one night stay to visit a customer in the area.
Stayed 1 night in Dec 2023
Response from Reservations Department on 2024/1/31
Thank you very much for your feedback, your opinion is very important!

10/10 Excellent

Manuela, Roswell

Stayed 1 night in Dec 2023
Response from Reservations Department on 2024/1/31
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Ibonne

Stayed 1 night in Dec 2023
Response from Reservations Department on 2024/1/31
Thank you for staying with us, your opinion is very important!

10/10 Excellent

Ricardo

Stayed 1 night in Nov 2023
Response from Departamento de reservaciones on 2023/11/15
Buen día Sr Ricardo,Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente.Saludos!

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Departamento de reservaciones on 2023/11/6
Buen día, Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente, saludos!

10/10 Excellent

Alberto

Stayed 1 night in Oct 2023
Response from Departamento de reservaciones on 2023/11/6
Buen día, Muchas gracias por hospedarse con nosotros, esperamos tenerle de regreso nuevamente, saludos!

8/10 Good

Maria A.

Stayed 1 night in Oct 2023
Response from Departamento de reservaciones on 2023/10/31
Buen día,Muchas gracias por hospedarse con nosotros, saludos!