Junior Suite | Room amenity
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Reviews of Puncak Pass Resort

3.5 out of 5
Puncak Pass Resort
Jl. Raya Puncak Km. 90, Sindanglaya, Cipanas, West Java

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 29 reviews" "
Rating 8 - Good. 13 out of 29 reviews" "
Rating 6 - Okay. 6 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Duane

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Tan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room too old and light not bright enough caused room dark
Stayed 1 night in Mar 2020

6/10 Okay

Julie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Puncak stay
Hotel has a great view but the room was rather old. Door has cracks and room while has a fireplace it's rather smelly. Staff were nice and offered us a fan. Overall stay was ok.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly staffs.. Cold in the night. Only problem is the water heater is not hot enough.. Traffic is horrible in this area..
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2019

4/10 Poor

Dinesh

Disliked: Staff & service, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2019

10/10 Excellent

nava, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with a lot activity to do especially with kids and they have wide choice of food.
Stayed 2 nights in Nov 2018

4/10 Poor

Anwar

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice view but old
The location is fine with very beautiful views of the mountains. However, the hotel was very old. We did request some special requests for anniversary but never met. In general our stay was okay but could be better.
Stayed 2 nights in Oct 2018

8/10 Good

Farida

Liked: Staff & service, room comfort
The staff is friendly.The room is ok.but not really clean,behind the television,the fridge.The swimming pool still in renovation. We cann't swim. The view is really beautiful and food is good.
Stayed 1 night in Oct 2018

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable enjoyable stay in Puncak
My wife and I enjoyed a three night stay at Puncak Pass. The staff were all friendly and helpful, the food was delicious (we had breakfast each morning and dinner twice). The only negative is that there is currently road construction going on right next to the hotel, due to a recent landslide. However, we were not particularly bothered by the construction. Puncak Pass Resort has been in business for many years. It has been renovated, but still holds the nice mountain resort feel to it.
Stayed 3 nights in Aug 2018

8/10 Good

Camellia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room with great view
Staffs were amazing. They are so friendly and helpful. Rooms were really clean although the resort is quite old. We were staying in a 2 bedroom villa and it was great. Breakfast was simple but it was good too. Will definitely come back if we visit Puncak again.
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
its very cold here, rain all day. Dirty, first time come in bungalow and complain by phone 3 times i'm waiting almost 1 hour until house keeping come.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Disliked: Room comfort
Awesome scenery.
Location was good. Highest peak of mountain which made the scenery breathtaking one. Room was average as the resort is old. Comfort level was not as high as the furnitures and Outlook of room was not maintain. Had a cold night as the fire area didn't burnt the entire night. Overall stay was okay. Good experience.

6/10 Okay

Jessica

Liked: Cleanliness
this was a great place, although i does need an upgrade. the service was great and very cozy. They were doing some renovations when i was there, i hope to visit again once its done.

6/10 Okay

agung

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

4/10 Poor

Neeraj

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Neeraj
Puncuk pass resort is located at one of the best locations in Puncuk. However, resort is very old, not maintained probably due to covid and infrastructure is very old and broken. In our room, all furnishings and towels were very dirty and old. Furniture was also not satisfactory. Condition of swimming pool and outside area needs proper maintenance and cleanliness. Resort will charge you for everything you need extra even water, blanket etc. Size of the studio suite is very small as compared to the pictures shown in hotels.com. Overall, disappointing experience except for the location and climate.
Stayed 1 night in Sep 2022

6/10 Okay

iis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Yeni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
من اسوء اماكن الاقامة
المكان سيئ جداً
Stayed 2 nights in Jan 2018

6/10 Okay

Aadel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 4 nights in Dec 2017

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق ذو اطلاله رائعه وخلابه انصح به وبشده
Stayed 6 nights in Oct 2017

10/10 Excellent

ABDULRAHEM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
استكناااااااان
هدوء المكان وارتفاع الفندق عن سطح الارض والاطلالة الرائعة من البلكونة شي جميل في غاية الروعة .

8/10 Good

Ralf, Rottweil

Liked: Staff & service
Schön gelegenes Resort
Ruhig gelegene Anlage in guter Bergluft und mit schöner Aussicht in die Natur. Das Zimmer war komfortabel und groß. Die Sauberkeit war gut. Frühstücksauswahl gut und ausreichend, Personal war freundlich und hilfsbereit. Um die Gegend zu erkunden ist ein Fahrzeug erforderlich. Leider wird der große Pool derzeit renoviert und kann nicht genutzt werden.

8/10 Good

Chaeeun, 자카르타

Liked: Cleanliness, room comfort
편의시설은 보통, 주의 자연환경 및 기온은 양호
룸은 전반적으로 양호했고 깨끗하였으나, 식당의 메뉴가 많지 않았고 음식의 질도 그리 좋다고 볼수 없었음. 그러나 숲속에 호텔이 있어서 매우 훌륭한 뷰를 가지고 있고 무엇보다 공기가 시원하고 상쾌한것이 제일 큰 장점이라고 볼수 있음. 덥거나 추운 지방에서 온 투숙객에게는 가장 좋은 휴식을 제공할수 있는 자연환경임.

8/10 Good

surya, jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
puncakpass resort yang bagus
전반적으로편안학고좋음

8/10 Good

TAN, Jakarta

Liked: Staff & service
Hotel resort yg letaknya strategis mudah dicapai, udara nya sejuk dan tenang, harga bagus, disekitar hotel terdapat banyak restoran dan factory outlet, cocok buat istirahat relaxing..