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"Clean room, thoughtful designs and exceptional staff. The staff were kind in helping me book restaurants."

"Breakfast needed more option for the cost otherwise excellent hotel."

"This was one of the largest Japanese hotel rooms we’ve ever stayed in. The space was really valuable. Staff were friendly and helped us to forward our luggage to the next destination. I think we lucked out by getting a room on the second floor - there is only one elevator so we were able to easily use the stairs to get in and out of our room. "

"Love this hotel, very very good view of Mt Fuji (from balcony, as well as common area next to breakfast place)! the breakfast was AWESOME! Overall vibe is very chill kind + it is on hill top! awesome! didnt get to try onsen, did most of my relaxation in hotel bathtub. Heard that the reviews for natural onsen (indoor and outdoor) are superb here!!!! Will try the onsen the next time round. Location wise right next to the lake, did a easy walk around ◡̈ cheers! "

"The most welcoming and thoughtful hotel! The front desk staff were outstanding"

"The staff are polite and helpful."

"Room was nice, staff was helpful, and plenty of amenities were offered."

"Courteous staff and clean rooms. Wish we stayed longer!"

"The room is clean. Wide range and sufficient amenities. Surprise for Fuji water and refill every day. "