Find hotels near Chocoliro Finest Chocolate, Armstrong from NT$837

"Everything was great."

"Before arrival, I had a billing problem after re-booking at a better rate. I was incorrectly charged a cancellation fee and it took multiple calls to get it fixed. It was eventually resolved, but not a great start. On arrival, staff were mostly friendly and helpful, and parking was never an issue. The included breakfast was also a highlight. The scrambled eggs and sausages were the standouts. The pool and gym were welcome amenities, and the Wi-Fi was never an issue. The rooms looked clean at first, but issues kept coming up. One room had a sink that wouldn’t drain, and I was told maintenance might not be available that day. The problem wasn’t fixed until much later that day via a room change, more of a reluctant offer than a promptly-handled issue. The new room's sink worked, but had its own problem: the TV would freeze when lights were switched or devices were plugged in. In the second room, we found a previous guest’s dirty shirt behind a cabinet, and even after placing it in the trash, it wasn’t removed during cleaning. Like many hotels, housekeeping is already dialed back in the name of environmentalism. Even so, the one day they were scheduled to freshen the room, the towels were replaced, and that was about it. The dead housefly stuck to the window blind added to the impression that cleaning wasn't as thorough as it should be. Having stayed at most of the hotels in town, it's better than most, but it really didn't impress (at least this time) considering the price."

"Friendly staff. Clean room. Will be back. "

"I have been staying at Best Western hotels prior to, during and after Covid and this was definitely the worst and most disappointing experience I've ever had. I did not hang my do not disturb sign on my door, which in every hotel I have ever stayed at means I would like my room cleaned. When I arrived back to my room in the evening the washroom was cleaned but nothing else. The bed linens were not changed and the bed was not made. I called the front desk and after I told her about my room she asked me if I had specially requested for it to be cleaned. I was taken aback. Since when does a guest have to specially request their room to be cleaned even at the cheapest motels. She claimed that since Covid, Best Western had changed their policy and only fully clean rooms upon special request. Firstly, I have never had to do that ever even after Covid in any Best Western Hotels and my rooms were still cleaned. Secondly, at no point in time during check-in was this ever mentioned nor was there any signage pertaining to this. I asked the receptionist what they would do about it and she stated that she could come up and bring me fresh linens. I said and then what? Then she said because all the cleaners were gone I would have to change out the sheets and fix the bed myself!! Multiple other families stayed their too for our tournament, none had made special requests and all had clean rooms!! Neither she nor any management got back to me even until now. No apology or response"

"Cleen room, nice staff"

"The slide was a hit. I was worried that it would be too cold. But the water for the slide is very"

"The kitchenette was disgustingly filthy with food particles on the counter top. The pots were burned and unusable, the cutlery was unwashed but put in the drawer. The floor was so sticky that even with shoes on it was sticky. The stove was filthy on the top and in the oven. The drapes were hanging by a thread. Floor was not vacuumed. Food crumbs on tv dresser.There was one towel in the bathroom. We complained, and were given a few pots but not useable either as burned. Staff sent someone up to clean the kitchenette. All that was done was brushing the crumbs to the floor. Nothing done about the sticky floor. I spoke to the manager and he said he would make it right but actually did nothing. We asked for compensation or another room but there was no other kitchenette available. Refunds are not given. Everyone needs to know about this place and give hones reviews, not ones that can be made by staff or their friends or who ever gave even a low rating. "

"Room service says available was not Front desk agent did not understand me was hard to talk to Smells are overpowering in rooms some guests may not like smells used for cleaning "

"Great staff, great rooms, affordable"