China-Vietnam Border Crossing Tours

The initial room we booked (Premium Suite, balcony) appeared way smaller than the photo. I thought the room in reality was quite small. The blanket linen is really thin. Although a comforter is provided in the closet, it had stains and had no duvet cover. Most rooms from my experience have a clean comforter to stay warm at night but this hotel in general did not. Also, the breakfast was noooot good at all. Milk is usually left out and without insulation. Though with these concerns, I appreciated their offer to upgrade our room to a larger size. However, my sentiment for the above stays the same.

Did I stay in the same place as all these other reviews?? I feel like I’m missing something because this was not a comfortable stay. Firstly, the location - while very convenient and within walking distance to shops and the lake, it was right opposite a hospital. Despite the ad saying the rooms were soundproof, they absolutely were not. Sirens from the hospital went off at all hours, as well as people using loudspeakers and traffic. I expect some traffic noise in a busy city but this was crazy. They did provide earplugs in the room which helped, but be warned you can hear absolutely everything going on outside. Secondly, the bed - the WORST bed I have EVER slept in. My sister had a room 4 floors above mine with the same problem. It was rock hard, I don’t know how they can call it a mattress, it was like sleeping on cement. My back and hips are so sore from 3 nights on this torture device. Between this and the street noise, I slept very poorly. The whole place is a bit tired and could do with a refresh and deep clean. Breakfast was ok, a basic offering of fruit, breads and eggs, and the staff were lovely. But I can’t award it more than 2 stars. That bed is going to haunt me.