Paddle along the scenic Illinois River where locals gather for fishing tournaments and summer boating adventures. Explore the historic downtown shops before catching live music at Shore Acres Park during their popular riverside concert series.
This property was unique because of 1 person, Willie at the front desk! He hands down is the BEST associate at any hotel we've ever stayed at! And we travel all the time. This time the circumstances were not pleasure, but he sure did make us feel welcome like family and comfortable to be there!
Being in customer service leadership for many years I would definitively keep my eye on him, he is a true assest to your company, Willie is what the hospitality industry is all about, so many others...
This property was unique because of 1 person, Willie at the front desk! He hands down is the BEST associate at any hotel we've ever stayed at! And we travel all the time. This time the circumstances were not pleasure, but he sure did make us feel welcome like family and comfortable to be there!
Being in customer service leadership for many years I would definitively keep my eye on him, he is a true assest to your company, Willie is what the hospitality industry is all about, so many others...
Chek-in and check out were very good, the room is spacious and clean, good bed excellent shower. Breakfast buffet with omelette station was great for $10 bucks .... I didn't realize that it was not included when I booked on expedia...but very good quality an variety. The hotel is new and looks great, houskeeping was very good, the location is walking distance from new shopping area.
Chek-in and check out were very good, the room is spacious and clean, good bed excellent shower. Breakfast buffet with omelette station was great for $10 bucks .... I didn't realize that it was not included when I booked on expedia...but very good quality an variety. The hotel is new and looks great, houskeeping was very good, the location is walking distance from new shopping area.
This was a very pleasant stay. Friendly, helpful staff; reasonable price; clean room; comfortable bed; excellent water pressure in shower; quiet; conveniently located; good variety at breakfast. The only potential 'problem' was with the TV in the bedroom; however, we had a suite and watched television in the living room area.
This was a very pleasant stay. Friendly, helpful staff; reasonable price; clean room; comfortable bed; excellent water pressure in shower; quiet; conveniently located; good variety at breakfast. The only potential 'problem' was with the TV in the bedroom; however, we had a suite and watched television in the living room area.
Kathryn
Reviewed December 1, 2014Reviewed December 1, 2014
Place was great! Staff was nice! Was offered a corner upper room, it was wonderful! The downtown area at night is a little sketchy, but all in all the hotel was great!
Place was great! Staff was nice! Was offered a corner upper room, it was wonderful! The downtown area at night is a little sketchy, but all in all the hotel was great!
Overall, I was impressed! It worked very well for our family (including our dog). We stayed there on a social night (they have them Monday-Wednesday) so ended up getting some yummy FREE dinner! Will definitely stay there again.
Overall, I was impressed! It worked very well for our family (including our dog). We stayed there on a social night (they have them Monday-Wednesday) so ended up getting some yummy FREE dinner! Will definitely stay there again.
Todd
Reviewed November 29, 2014Reviewed November 29, 2014
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