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Reviews of The Goodwood Hotel

4 out of 5
The Goodwood Hotel
Goodwood, Chichester, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 137 out of 256 reviews" "
Rating 8 - Good. 76 out of 256 reviews" "
Rating 6 - Okay. 29 out of 256 reviews" "
Rating 4 - Poor. 10 out of 256 reviews" "
Rating 2 - Terrible. 4 out of 256 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Marc

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hotel General Manager on 2024/4/19
Dear Marc,I am delighted that you had such a fantastic stay with us recently.I do hope that we may be able to welcome you back very soon.Kindest regardsMiguel Abellan van Kan

8/10 Good

Elizabeth

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Beautiful room. Made to feel very welcome. Super grounds. They all loved my dog. Excellent breakfast. One slight downside was the bed was too soft for my liking.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 2024/3/26
Dear Elizabeth,I am delighted that you had such an excellent stay with us recently.I am sorry that the mattress was not to your liking, these have recently all been replaced to a very high standard, however, I do understand that this comes down to personal choice. Our reception team would have happily arranged for a board to be placed underneath the mattress to make the comfort a little harder for you.I do hope that we can welcome you back very soon.Kindest regardsMiguel Abellan van Kan

8/10 Good

Michele

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay, pool and gym facilities were a nice bonus. On-site restaurants seemed like poor value for money but Chichester town is within easy reach with more dining options.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 2024/3/26
Dear Michele,I am delighted you had such an enjoyable stay with us recently, however, I am sorry to learn that the three restaurants available to our guests were not to your liking, as we do like to think, that we are able to provide something to suit all tastes. I do hope that this did not impact your stay with us.I do hope that we can welcome you back to the hotel again soon.Kindest regardsMiguel Abellan van Kan

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is set in a gorgeous location
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 2024/3/13
Dear Mark,Thank you for scoring your recent stay with us so highly, I am delighted you had a fantastic visit and I do hope that we can welcome you back very soon.Kindest regardsMiguel Abellan van Kan

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Food poor Room unclean
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 2024/2/12
Dear John,I am really disappointed to read your concerns about your recent visit to us, I have looked through our guest records and am unable to find any comments that match your thoughts here. I would like to understand more about your concerns during your time here and would invite you to contact me directly if you feel able to at Hotel@goodwood.com.I am sorry that your stay did not live up to your expectations and I do hope to hear from you very soon.Kindest regardsMiguel Abellan van Kan

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every member of staff was so accommodating it was a reminder of what it means when business talk about excellent customer service - Goodwood over achieves. I have already recommended to some colleagues and friends and can’t speak how good the facilities, service and estate are - take a visit and experience it
Stayed 1 night in Jan 2024
Response from Hotel General Manager on 2024/1/24
Dear Martin,Thank you for sharing your review of your recent stay with us, I am delighted you had such a fantastic visit with us and have shared your kind words with our team here. I do hope we can welcome you back very soon.Kindest regardsMiguel Abellan van Kan

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent accommodation and very comfortable night's sleep. Breakfast good and staff very helpful.
Stayed 1 night in Jan 2024
Response from Hotel General Manager on 2024/1/18
Dear Anna, I am delighted you had such a fantastic stay, thank you for sharing your feedback on your time here. I have shared your kind words with our teams who were thrilled to learn of the impact that they had on your time here. I do hope we can welcome you back very soon. Kindest regards, Miguel Abellan van Kan.

8/10 Good

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel General Manager on 2024/1/12
Dear Kathryn,Thank you for taking the time to share your rating on your recent stay with us. I am delighted you had such a fantastic stay and do hope that we can welcome you back very soon. Kindest regardsMiguel Abellan van Kan

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel General Manager on 2024/1/12
Dear Terry,Thank you for taking the time to share your rating on your recent stay with us. I am delighted you had such a fantastic stay and do hope that we can welcome you back very soon. Kindest regardsMiguel Abellan van Kan

6/10 Okay

Tracey

Stayed 1 night in Dec 2023
Response from Hotel General Manager on 2024/1/5
Dear Tracey,Thank you for taking the time to score your recent stay with us, I am sorry that you were not able to score us higher and do hope that you will stay with us again.Kindest regardsMiguel Abellan van Kan

10/10 Excellent

RICHARD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slightly unusual mix of styles at this hotel which doesn't always work, but the good definitely outweighs the negative overall. The newer section of the hotel sprawls a bit and the buildings don't blend particularly well with the original which is a shame but the room standard, gym/pool area and public rooms are all good. Front desk service excellent, breakfast service a bit more hit and miss but overall a lovely spot and I would return.
Stayed 1 night in Nov 2023
Response from Hotel General Manager on 2023/11/28
Dear Richard, I am delighted that you had such a fantastic stay with us recently, and would like to thank you for sharing your kind words on this review. I shall look forward to welcoming you back, hopefully very soon. Kindest regards, Miguel Abellan van Kan

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super welcome and very comfortable.
Stayed 1 night in Oct 2023
Response from Hotel General Manager on 2023/11/28
Dear Robert, I am delighted you had such an enjoyable and comfortable stay with us recently, I do hope that we can welcome you back very soon. Kindest regards, Miguel Abellan van Kan.

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel General Manager on 2023/11/28
Dear Kevin, thank you for reviewing us so highly, I do hope that we can welcome you back very soon. Kindest regards, Miguel Abellan van Kan

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff in the Bar and Grill. Rooms clean and comfortable. Beautiful country location.
Stayed 1 night in Oct 2023
Response from Hotel General Manager on 2023/10/11
Dear Paul, I am delighted that you had such a fantastic stay with us recently, thank you for sharing your thoughts here. I will of course pass on your kind words to our hard-working team who will be very grateful to learn of the positive impact that they had on your visit. I do hope that we can welcome you back very soon. Kindest regards, Miguel Abellan van Kan

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some lovely food & met some lovely staff. Enjoyed out stay very much
Stayed 2 nights in Sep 2023
Response from Hotel General Manager on 2023/10/11
Dear Claire, thank you for sharing your thoughts here on your recent stay with us, I am delighted that you had such a fantastic stay with us and will pass on your kind words to our team who will be very grateful to learn of the positive impact that they had on your visit. I do hope we can welcome you back very soon. Kindest regards, Miguel Abellan van Kan

10/10 Excellent

Hea-un

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Hotel General manager on 2023/10/3
Dear Hea-un, thank you for scoring your recent visit to us, I do hope you had a fantastic visit and would love to be able to welcome you back very soon. Kindest regards, Miguel Abellan van Kan, Hotel General Manager

10/10 Excellent

Lucy

Stayed 1 night in Sep 2023
Response from Hotel General Manager on 2023/10/3
Dear Lucy, thank you for scoring your recent visit to us, I do hope you had a fantastic visit and would love to be able to welcome you back very soon. Kindest regards, Miguel Abellan van Kan, Hotel General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what we hoped for
Easy check-in, clean spacious bedroom, fantastic meal in the Farmer Butcher Chef restaurant - exactly what we hoped for.
Stayed 2 nights in Sep 2023
Response from Hotel General Manager on 2023/10/3
Thank you for scoring your recent visit to us, I do hope you had a fantastic visit and would love to be able to welcome you back very soon. Kindest regards, Miguel Abellan van Kan, Hotel General Manager

10/10 Excellent

Maggie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Have stayed here 4 times and will continue to do so. Carpet in room 252 needs stretching as its necome worn and lumpy. Staff amazing. Swimming pool excellent. Towels lovely and soft. Bedlinen very nice.
Stayed 1 night in Sep 2023
Response from Hotel General Manager on 2023/10/3
Dear Maggie, thank you for sharing your kind words on your recent visit to us, I am delighted you had such a fantastic time and have passed on your kind words to our teams. I do hope we can welcome you back again very soon, kindest regards, Miguel Abellan van Kan

8/10 Good

Lorraine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 1 night stay. Spa was lovely food excellent in Bar and Grill. Staff friendly and very helpful. Just need more lighting in bedroom could hardly see anything. Maybe a centre light would be good.
Stayed 1 night in Sep 2023
Response from Hotel General Manager on 2023/10/3
Dear Lorraine, thank you for sharing your thoughts on your recent visit to us, I am delighted that you enjoyed your time here so much. Thank you for highlighting the lighting in your room, I have since asked our maintenance team to look into this and rectify it as required. I do hope that you will come back to stay with us again very soon, Kindest regards, Miguel Abellan van Kan.

8/10 Good

suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place with outstanding food
Stayed 1 night in Sep 2023
Response from Hotel General Manager on 2023/10/3
Dear Suzanne, thank you for scoring your recent visit to us, I do hope you had a fantastic visit and would love to be able to welcome you back very soon. Kindest regards, Miguel Abellan van Kan, Hotel General Manager

10/10 Excellent

Ella, Surrey

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights with our dog. From the moment we arrived at Goodwood we were made to feel incredibly welcome. The room was spacious and well equipped including dog treats and the biggest dog bed I've seen in a hotel room, which our terrier very much enjoyed! The grounds are extensive and ideal for peaceful walks. We enjoyed walking our dog to the Kennels and relaxing there with a drink. One highlight was the Farmer Butcher Chef restaurant. As with the rest of our stay, the service was polite and attentive, dogs were very welcome, and the food was excellent. The quality of the ingredients was evident along with the chef's ability to create beautiful tasty food with local produce.
Stayed 2 nights in Sep 2023
Response from Hotel General Manager on 2023/10/3
Dear Ella, I am delighted to learn that you had such a fantastic stay with us recently and that you were able to explore not only the hotel's facilities but also of those across the estate. All of our produce comes from our own estate's farm which produced sustainably and organically, it is great that you were able to appreciate this. I do hope that we can welcome you back very soon, kindest regards, Miguel Abellan van Kan, Hotel General Manager

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel General Manager on 2023/10/3
Dear Georgia, thank you for scoring your recent visit to us, it is great that you had a fantastic visit and we would love to be able to welcome you back very soon. Kindest regards, Miguel Abellan van Kan, Hotel General Manager

6/10 Okay

Helena

Stayed 1 night in Aug 2023
Response from Hotel General Manager on 2023/10/3
Dear Helena, thank you for scoring your recent visit to us, I do hope you had a fantastic visit and would love to be able to welcome you back very soon. Kindest regards, Miguel Abellan van Kan, Hotel General Manager

8/10 Good

John

Stayed 1 night in Aug 2023
Response from Hotel General Manager on 2023/10/3
Dear John, thank you for scoring your recent visit to us, I do hope you had a fantastic visit and would love to be able to welcome you back very soon. Kindest regards, Miguel Abellan van Kan, Hotel General Manager

6/10 Okay

Michele

Traveled with family and small children
Despite reserving a room with a cot for a baby, we were allocated a room on the first level. There wasn’t a lift so we had to carry our pram up and down the stairs to access the dining and leisure facilities. On the weekend we stayed they were doing essential maintenance on the pool so we only had a few hours of use. However this was communicated to us prior to our arrival so did not come as a surprise. The hotel interiors were average and nothing “wow” factor about them. Our view was also of the car park but others may face slightly better views. The food was the highlight of our stay. We dined in both the Farmer, Butcher & Chef as well as the Goodwood Bar & Grill and enjoyed both occasions. The quality of the meats made the meal. We also visited the motor circuit and aerodrome which are free to explore and was a memorable day out.
Stayed 1 night in Jun 2023
Response from Hotel General Manager on 2023/10/6
Dear Michele,Thank you for sharing your thoughts on your recent stay with us, I am sorry that you were not happy with the location of your room, I wonder if you requested a ground floor room, as I am unable to link your name with our guest's records. Should this have been mentioned to our front desk team they would have been happy to accommodate you elsewhere in the hotel subject to availability of course.I am delighted that you enjoyed both of your dining experiences with us, all of the meat is produced on the estates own sustainable and organic farm which is a short walk away from the hotel.I am sorry that a couple of aspects of your stay impacted your time here and would like the opportunity to make this up to you, if you do decide to stay with us again, please do contact me directly and I will make sure you are looked after during your time with us. Kindest regards, Miguel Abellan van Kan

6/10 Okay

David

Stayed 1 night in Aug 2023
Response from Hotel General Manager on 2023/10/3
Dear David, thank you for leaving us a score from your recent stay with us, I do hope that we may be able to welcome you back again very soon. Kindest regards, Miguel Abellan van Kan

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Sarah

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel needs modernisation
Bedrooms tired and in need of modernisation. Bathroom was a bit dirty too. Bar & grill really odd decor, looked old fashioned. However, Butcher, farmer restaurant was excellent. Signage for hotel could also be clearer.
Stayed 1 night in Jul 2023

10/10 Excellent

Roger

Stayed 3 nights in Jul 2023

4/10 Poor

Kiran

Stayed 1 night in Jul 2023

10/10 Excellent

Russell

Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality weekend away
Clean, comfy and spacious room. Good pool (although shallow end is very shallow and not much room for any serious swimming) and decent spa facilities. Very good breakfast - enjoyed the cooked options and pastries. Only downside was that on the Saturday evening the bar was pretty dead and lacked atmosphere so we didn't stay. Overall a very pleasant visit though.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

JAMES

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spent a lovely weekend at the Goodwood hotel. I was struck by the great service - friendly and efficient everywhere- this makes such a diffrrence
Stayed 2 nights in Jun 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel General Manager on 2023/5/30
Dear Alexander, thank you for scoring us so highly on your recent stay with us, I do hope we can welcome you back in the very near future. Kindest regards, Miguel Abellan van Kan

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel was just a few minutes away from the Goodwood Motor Circuit. The room was large and comfortable.
Stayed 1 night in May 2023
Response from Hotel General Manager on 2023/5/30
Dear Kevin, I am delighted you had such a fantastic visit to us recently, thank you for taking the time to score us so highly and I shall look forward to welcoming you back, hopefully very soon. Kindest regards, Miguel Abellan van Kan

10/10 Excellent

Rajnish, Penn

Stayed 1 night in May 2023
Response from Hotel General Manager on 2023/5/30
Dear Rajnish, thank you for scoring us so highly on your recent visit, I do hope we can welcome you back very soon. Kindest regards, Miguel Abellan van Kan

10/10 Excellent

PENELOPE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent hotel with great spa facilities and indoor pool; but manages to cater for large numbers of people without feeling crowded. Staff very friendly and professional. Food excellent. PJC
Stayed 2 nights in Apr 2023
Response from Hotel General Manager on 2023/4/12
Dear Penelope, I am delighted that you had such a fantastic stay with us recently, thank you for your kind words which I have shared with our hard-working team here. I do hope that we can welcome you back very soon, kindest regards, Miguel Abellan van Kan

10/10 Excellent

MR M R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel General Manager on 2023/4/12
Dear Mr M R, thank you for taking the time to score your recent stay with us, I am delighted that you enjoyed your stay so much that you were able to give us 10/10. I do hope that we can welcome you back in the near future. Kindest regards, Miguel Abellan van Kan

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel General Manager on 2023/3/29
Dear Richard,Thank you for leaving the highest score for your recent stay with us, I am delighted that you had such a fantastic time. I do hope we can welcome you back very soon. Kindest regardsMiguel Abellan van Kan

4/10 Poor

Terence

Disliked: Cleanliness, staff & service, property conditions & facilities
Pretty shocking
Where to start? No information in the room about restaurants or spa. It was available online, but there was no information about wifi. Of the three advertised reataurants only one was open for two of the nights we stayed, which made few concessions to non-carnivores. The hotel pool seems to be public, while a childern's lesson was going on hotel guests had one lane, unusable if there's more than one guest wanting a swim. Spa lockers didn't work. Shampoo and soap wasn't replenished, used wine glasses weren't removed from the room. The room's window didn't open and close properly. Apart from that....
Stayed 3 nights in Mar 2023

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel General Manager on 2023/3/29
Dear Samantha,Thank you for leaving such a high rating on your recent visit to us, I am pleased that you had such a fantastic visit and do hope that we can welcome you back very soon.Kindest regardsMiguel Abellan van Kan

8/10 Good

Keith

Liked: Staff & service, property conditions & facilities, room comfort
Goodwood Hotel
Good service & food, comfortable room. Needs redecoration
Stayed 1 night in Feb 2023
Response from Hotel General Manager on 2023/3/8
Dear Keith, it is great to read that you had such a fantastic stay with us recently, I will pass on your kind words in terms of the service to our teams who will be delighted to learn of the positive impact they had on your visit. I am sorry that the decoration was not to your liking, we have recently completed a refresh of various areas within the hotel, including our lounges, reception, public areas, gym and residents' restaurant, I do of course appreciate that decor is a very personal choice. I do hope that you will consider staying with us again, kindest regards, Miguel Abellan van Kan.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking was difficult.
Stayed 1 night in Feb 2023
Response from Hotel General Manager on 2023/3/8
Dear John, thank you for sharing your feedback on your recent stay with us, it is much appreciated. I am sorry that you found the parking difficult, this is most unusual as we are lucky that our rural location allows us a substantial car park. I do hope that this will not deter you from visiting us again. Kindest regards, Miguel Abellan van Kan

8/10 Good

Julia

Stayed 1 night in Feb 2023
Response from Hotel General Manager on 2023/2/21
Dear Julia,I am delighted that you enjoyed your recent stay with us, thank you for leaving us such a high score, reflecting your experience.I do hope we can welcome you back to the hotel again very soon.Kindest regardsMiguel Abellan van Kan

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Hotel General Manager on 2023/2/21
Dear Matthew,I am delighted that you enjoyed your recent stay with us, thank you for leaving us the highest score, reflecting your experience.I do hope we can welcome you back to the hotel again very soon.Kindest regardsMiguel Abellan van Kan

4/10 Poor

Karen

Stayed 1 night in Jan 2023
Response from Hotel General Manager on 2023/2/6
Dear Karen, thank you for scoring us on your recent stay here, I am disappointed to learn that your stay was not as you expected, and for that, I would like to apologise. I do hope you were able to speak with a member of the team so that we had the opportunity to put right your concerns. Kindest regards, Miguel Abellan van Kan

6/10 Okay

Anthony

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The bathrooms are extremely small and poorly maintained and equipped
Response from Hotel General Manager on 2023/2/6
Dear Anthony, thank you for sharing your thoughts on your recent time here, I am sorry to learn that your bathroom was not as expected, and I do hope that this will not deter you from visiting us again in the future. Kindest regards, Miguel Abellan van Kan

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel
I love everything about Goodwood, and have visited numerous times, but had never stayed at the hotel. It was no disappointment. The team are consistently friendly and helpful, which is the thing that really makes it special. The Hotel rooms are cosy, clean and well appointed, the restaurants and bar are also higly recommended. I would thoroughly recommend it.
Stayed 1 night in Dec 2022
Response from Goodwood Hotel on 2023/2/6
Dear Dave, thank you for sharing your thoughts on your stay with us, I am delighted that you enjoyed your time here and do hope that we can welcome you back very soon. Kindest regards, Miguel Abellan van Kan, Hotel General Manager