All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
5 of us traveling for a wedding, suite xould not have worked out better. All of us had our own space, 2 bedrooms, 2 bathrooms abd living room pullout all with own television. Kitchenette had everything and property was nice and clean- commercial feel to the area with shopping and stores within minutes. Felt safe and comfortable the entire time- stayed 3 nights 4 days
Angela
Stayed 3 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/29
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust.
Everything is clean and excellent service. Is a great service and beautiful place.
Fernando
Stayed 4 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/28
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Response from Christina Webb, Front Desk Supervisor on 2024/4/23
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
Response from Christina Webb, Front Desk Supervisor on 2024/4/20
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
Response from Christina Webb, Front Desk Supervisor on 2024/4/19
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
The food was DELICIOUS and staff was very friendly too!
Gary
Stayed 2 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/20
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Response from Christina Webb, Front Desk Supervisor on 2024/4/19
We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care.
6/10 Okay
Liseth
Traveled with family
2024/4/18
Breakfast in the morning
Liseth
Stayed 1 night in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/19
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
$15 voucher for the market was provided to us. Front desk gentleman we dealt with was amazing. However breakfast hours from 6a-8a were a bit odd. Breakfast should go until at least 9, if not 10.
Nate
Stayed 1 night in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/18
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.
Check in- Christina helped us to check-in sooner than expected. Very kind,professional staff.
Hanna
Stayed 1 night in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/10
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. Hope to see you for many more concerts. We hope to welcome you back to the hotel soon!
Affordable, quiet, and it provided everything we needed. The staff members were wonderful and Christina was welcoming, personable, and kind! Go Navy! Highly recommend!
Christine
Stayed 2 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/10
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.
10/10 Excellent
Shella
2024/4/7
Shella
Stayed 4 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/28
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.
10/10 Excellent
Dolores
2024/4/6
Liked: Cleanliness, staff & service, amenities
I was pleasantly surprised
Dolores
Stayed 2 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/7
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
The kitchen in the unit was great. Rooms are spacious.
John
Stayed 2 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/15
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.
Everything was great. I just don’t wanna be next to the Laundry room. Next time
Robert
Stayed 2 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/6
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
Interesting property as there is a main building-check in and breakfast- with separate buildings for the rooms. The tv internet went out the morning we were leaving.
Elizabeth
Stayed 1 night in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/2
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
6/10 Okay
Tina
Traveled with family
2024/3/30
Liked: Staff & service
It was extremely noisy due to construction going on that we were not told about ahead of time. Honestly I would have stayed somewhere else had I known. They started outside our room window at 7:30am, making it impossible to sleep. Plus the hotel is just made poorly with paper thin walls. You can hear people stomping upstairs above your room, and the water running and toilets flushing from surrounding rooms, peoples TV’s in the rooms next to you, people just taking in rooms next to you. I literally barely slept.
Tina
Stayed 4 nights in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/2
"Your feedback about your recent stay is greatly appreciated. We are immensely troubled that the noise issues you experienced caused your stay to be unpleasant. These are not indicative of the guest experience we strive to provide and are working tirelessly to eliminate this from reoccurring. We hope that your next visit to the area will lead you back to our property to allow you to experience first-hand the stay we aspire for all our guests.
10/10 Excellent
Astone
2024/3/30
Astone
Stayed 1 night in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/19
Thank you for the review. We look forward to seeing you again soon!
The room is bigger than average hotel with all nice appliances to use. The staff was also very nice and friendly.
Catrine
Stayed 3 nights in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/2
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
Response from Christina Webb, Front Desk Supervisor on 2024/3/28
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
Response from Christina Webb, Front Desk Supervisor on 2024/4/15
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
10/10 Excellent
Nighely
2024/3/25
Nighely
Stayed 1 night in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/15
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
10/10 Excellent
Richcarde
2024/3/24
Richcarde
Stayed 2 nights in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/15
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
The room was disgusting! Cracked leather, dirty towels, stains and cobwebs everywhere. Foul smell in the living area and very uncomfortable beds. I asked the staff for a broom to sweep up the confetti from my daughter’s birthday balloons they said they didn’t have anything which was odd because every hotel normally does. If it wasn’t for the double room I would have given this place a 1 star. The front desk lady is nice though.
Mineka
Stayed 1 night in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/3/25
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. I do apologize that the front desk only carries limited supplies and brooms just aren't an item we carry. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit.
Very convenient to the NRTC and lots of dining options nearby. Christine and Zyra were fantastic and extremely helpful, hospitable!
Maria Christina
Stayed 5 nights in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/3/21
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
I’m a smoker, hotel was not transparent on their smoking policy. Property was completely was completely smoke free. Rooms were not cleaned daily, out of the 5 days we were there, the room was never cleaned.
Samuel
Stayed 4 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/3/12
It sounds like when your reservations were made were not notified of our services and I can imagine that is frustrating for you. We are an all suite extended stay hotel and our service model to only clean the rooms once per week, and of course at checkout. With that be say, we do apologize that you were not aware, which we do inform guests at check in of cleaning schedule. As for smoking, Sonesta Worldwide is completely smoke free. We do make our guests aware at check in. We hope this does not prevent you from visiting us again the future.
6/10 Okay
Janice
2024/3/2
Janice
Stayed 1 night in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/3/23
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
We went for my son's PIR in Great Lakes, Naval Base, the distance was very convenient, the service was excellent, the rooms and other comfortable spaces, the attention of the girls was wonderful! thank you!
Eusebia
Stayed 3 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/27
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
I loved its hospitality and it reminds me of a movie
Rosa Isela Rios
Stayed 3 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/26
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
The staff was answered any questions I had with ease. Very friendly & helpful
Beverly
Stayed 4 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/25
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
6/10 Okay
Latonya
2024/2/23
Disliked: Property conditions & facilities
They didn’t ever come clean our room or give us clean towels
Latonya
Stayed 4 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/26
It sounds like when your reservations were made were not notified of our services and I can imagine that is frustrating for you. We are an all suite extended stay hotel and our service model to only clean the rooms once per week, and of course at checkout. With that be say, we do apologize that you were not aware, which we do inform guests at check in of cleaning schedule. We hope this does not prevent you from visiting us again the future.
Response from Christina Webb, Front Desk Supervisor on 2024/2/18
We do apologize you were not aware of the parking fees. The parking fees are listed on the website and an email was sent explaining the fees. We do hope this does not discourage you from visiting Sonesta again in the future. We look forward to seeing you.
8/10 Good
Michael
2024/2/16
Liked: Cleanliness, staff & service
Michael
Stayed 4 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/18
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
8/10 Good
Kossi, Griffin
Traveled with family and small children, Traveled with family
Response from Christina Webb, Front Desk Supervisor on 2024/2/14
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
7 min from great Late and shopping mall and stores around.
Kossi
Stayed 3 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/14
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
10/10 Excellent
Julieann, Port Orchard
2024/2/12
Liked: Cleanliness, staff & service, amenities
Julieann
Stayed 4 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/3/21
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
Front desk staff took the time to actually remember me and my daughter. That’s a rare quality for this industry.
Jennifer
Stayed 4 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/11
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.
Response from Christina Webb, Front Desk Supervisor on 2024/3/20
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
Response from Christina Webb, Front Desk Supervisor on 2024/3/20
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
Response from Christina Webb, Front Desk Supervisor on 2024/2/4
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
8/10 Good
Jason
2024/2/3
Liked: Cleanliness, staff & service, room comfort
Jason
Stayed 3 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/5
Thanks for brightening our day! We look forward to being here for you on your next visit! Sincerely, LQ Customer Care
Response from Christina Webb, Front Desk Supervisor on 2024/2/4
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
2/10 Terrible
Elizabeth
2024/1/30
Elizabeth
Stayed 2 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/3/20
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.
Response from Christina Webb, Front Desk Supervisor on 2024/1/29
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
The bed was extremely uncomfortable but otherwise a pleasant stay.
Latonya
Stayed 3 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/1/29
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations.
cool place i will stay again near future.only i didnt like is charging me 5 dollars a day for parking .who does that .good enough am staying at the business if any thing it should be free parking. its not like my car was in a parking garage with security .but everything else was great. breakfast was awesome.
Jose
Stayed 4 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/1/23
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
8/10 Good
Jeramie
Traveled with family
2024/1/21
Liked: Cleanliness, staff & service
Jeramie
Stayed 3 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/1/22
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!
Room was very comfortable convenient and specious.
Not too happy with the heater being so close to the bed.
Everything else wonderful
Martha
Stayed 2 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/1/22
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!