Terrace/patio

Reviews of Sonesta ES Suites Chicago Waukegan Gurnee

3 out of 5
Sonesta ES Suites Chicago Waukegan Gurnee
1440 S White Oak Dr, Waukegan, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1002 reviews" "
Rating 8 - Good. 233 out of 1002 reviews" "
Rating 6 - Okay. 60 out of 1002 reviews" "
Rating 4 - Poor. 30 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to our destination Great Lakes Navy Station.
Stayed 4 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/29
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 of us traveling for a wedding, suite xould not have worked out better. All of us had our own space, 2 bedrooms, 2 bathrooms abd living room pullout all with own television. Kitchenette had everything and property was nice and clean- commercial feel to the area with shopping and stores within minutes. Felt safe and comfortable the entire time- stayed 3 nights 4 days
Stayed 3 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/29
We are delighted to hear that we have been part of so many journeys that you've taken. We look forward to your future travels, our staff is always ready to welcome you. Thank you for your loyalty and trust.

8/10 Good

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is clean and excellent service. Is a great service and beautiful place.
Stayed 4 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/28
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/23
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

Jonathan Didier

Liked: Amenities, property conditions & facilities
It was very quiet and Homey and accessible
Stayed 2 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/20
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

Hanayah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep it up
Stayed 2 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/19
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was DELICIOUS and staff was very friendly too!
Stayed 2 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/20
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Lorene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, friendly staff!
Stayed 7 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/19
We are deeply elated that we have been your constant hotel of choice when you're in the area. As always, don't hesitate to let us know if you're visiting again soon. Our staff is always ready to help you with anything. Thank you and take care.

6/10 Okay

Liseth

Traveled with family
Breakfast in the morning
Stayed 1 night in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/19
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

10/10 Excellent

Nate

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
$15 voucher for the market was provided to us. Front desk gentleman we dealt with was amazing. However breakfast hours from 6a-8a were a bit odd. Breakfast should go until at least 9, if not 10.
Stayed 1 night in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/18
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with the breakfast served at our property. However, your response will go a long way toward improving breakfast for your next and future guests' stays. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.

10/10 Excellent

Hanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in- Christina helped us to check-in sooner than expected. Very kind,professional staff.
Stayed 1 night in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/10
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. Hope to see you for many more concerts. We hope to welcome you back to the hotel soon!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, quiet, and it provided everything we needed. The staff members were wonderful and Christina was welcoming, personable, and kind! Go Navy! Highly recommend!
Stayed 2 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/10
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.

10/10 Excellent

Shella

Stayed 4 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/28
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, amenities
I was pleasantly surprised
Stayed 2 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/7
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchen in the unit was great. Rooms are spacious.
Stayed 2 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/15
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

8/10 Good

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. I just don’t wanna be next to the Laundry room. Next time
Stayed 2 nights in Apr 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/6
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

8/10 Good

Elizabeth, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Interesting property as there is a main building-check in and breakfast- with separate buildings for the rooms. The tv internet went out the morning we were leaving.
Stayed 1 night in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/2
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

6/10 Okay

Tina

Traveled with family
Liked: Staff & service
It was extremely noisy due to construction going on that we were not told about ahead of time. Honestly I would have stayed somewhere else had I known. They started outside our room window at 7:30am, making it impossible to sleep. Plus the hotel is just made poorly with paper thin walls. You can hear people stomping upstairs above your room, and the water running and toilets flushing from surrounding rooms, peoples TV’s in the rooms next to you, people just taking in rooms next to you. I literally barely slept.
Stayed 4 nights in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/2
"Your feedback about your recent stay is greatly appreciated. We are immensely troubled that the noise issues you experienced caused your stay to be unpleasant. These are not indicative of the guest experience we strive to provide and are working tirelessly to eliminate this from reoccurring. We hope that your next visit to the area will lead you back to our property to allow you to experience first-hand the stay we aspire for all our guests.

10/10 Excellent

Astone

Stayed 1 night in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/19
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Catrine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is bigger than average hotel with all nice appliances to use. The staff was also very nice and friendly.
Stayed 3 nights in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/2
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

Starla

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/3/28
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/15
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Excellent

Nighely

Stayed 1 night in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/15
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Excellent

Richcarde

Stayed 2 nights in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/4/15
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

2/10 Terrible

Mineka

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was disgusting! Cracked leather, dirty towels, stains and cobwebs everywhere. Foul smell in the living area and very uncomfortable beds. I asked the staff for a broom to sweep up the confetti from my daughter’s birthday balloons they said they didn’t have anything which was odd because every hotel normally does. If it wasn’t for the double room I would have given this place a 1 star. The front desk lady is nice though.
Stayed 1 night in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/3/25
Thank you for being a guest of our hotel and for sharing your thoughts. We take the cleanliness of our rooms very seriously. Our own standards are very high and include inspecting rooms to ensure they are as clean as can be. We strive to offer a comfortable stay for our guests and it seems we fell short during your stay. I do apologize that the front desk only carries limited supplies and brooms just aren't an item we carry. Thank you again for choosing to stay at our hotel, and I hope you will give us a chance to redeem ourselves on a future visit.

10/10 Excellent

Maria Christina, Hendersom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the NRTC and lots of dining options nearby. Christine and Zyra were fantastic and extremely helpful, hospitable!
Stayed 5 nights in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/3/21
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

6/10 Okay

Samuel

Traveled with family
Disliked: Staff & service, property conditions & facilities
I’m a smoker, hotel was not transparent on their smoking policy. Property was completely was completely smoke free. Rooms were not cleaned daily, out of the 5 days we were there, the room was never cleaned.
Stayed 4 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/3/12
It sounds like when your reservations were made were not notified of our services and I can imagine that is frustrating for you. We are an all suite extended stay hotel and our service model to only clean the rooms once per week, and of course at checkout. With that be say, we do apologize that you were not aware, which we do inform guests at check in of cleaning schedule. As for smoking, Sonesta Worldwide is completely smoke free. We do make our guests aware at check in. We hope this does not prevent you from visiting us again the future.

6/10 Okay

Janice

Stayed 1 night in Mar 2024
Response from Christina Webb, Front Desk Supervisor on 2024/3/23
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Eusebia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for my son's PIR in Great Lakes, Naval Base, the distance was very convenient, the service was excellent, the rooms and other comfortable spaces, the attention of the girls was wonderful! thank you!
Stayed 3 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/27
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Rosa Isela Rios

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved its hospitality and it reminds me of a movie
Stayed 3 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/26
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was answered any questions I had with ease. Very friendly & helpful
Stayed 4 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/25
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

6/10 Okay

Latonya

Disliked: Property conditions & facilities
They didn’t ever come clean our room or give us clean towels
Stayed 4 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/26
It sounds like when your reservations were made were not notified of our services and I can imagine that is frustrating for you. We are an all suite extended stay hotel and our service model to only clean the rooms once per week, and of course at checkout. With that be say, we do apologize that you were not aware, which we do inform guests at check in of cleaning schedule. We hope this does not prevent you from visiting us again the future.

10/10 Excellent

Emely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/22
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not aware i would be paying for parking
Stayed 1 night in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/18
We do apologize you were not aware of the parking fees. The parking fees are listed on the website and an email was sent explaining the fees. We do hope this does not discourage you from visiting Sonesta again in the future. We look forward to seeing you.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/18
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

8/10 Good

Kossi, Griffin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to the shopping center.
Stayed 2 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/14
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Kossi, Griffin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7 min from great Late and shopping mall and stores around.
Stayed 3 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/14
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Julieann, Port Orchard

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/3/21
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff took the time to actually remember me and my daughter. That’s a rare quality for this industry.
Stayed 4 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/11
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.

2/10 Terrible

Elizabeth

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/3/20
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Christina Webb, Front Desk Supervisor on 2024/3/20
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Jerry Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
CleAn
Stayed 2 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/4
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Jason

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/5
Thanks for brightening our day! We look forward to being here for you on your next visit! Sincerely, LQ Customer Care

8/10 Good

Camille

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/2/4
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

2/10 Terrible

Elizabeth

Stayed 2 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/3/20
While we are happy to hear that overall your visit to Sonesta was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback, and we hope that you will consider giving us another opportunity.

10/10 Excellent

Shakel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall superb
Stayed 5 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/1/29
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Latonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was extremely uncomfortable but otherwise a pleasant stay.
Stayed 3 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/1/29
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations.

10/10 Excellent

Jose, apopka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cool place i will stay again near future.only i didnt like is charging me 5 dollars a day for parking .who does that .good enough am staying at the business if any thing it should be free parking. its not like my car was in a parking garage with security .but everything else was great. breakfast was awesome.
Stayed 4 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/1/23
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Jeramie

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/1/22
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

10/10 Excellent

Martha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very comfortable convenient and specious. Not too happy with the heater being so close to the bed. Everything else wonderful
Stayed 2 nights in Jan 2024
Response from Christina Webb, Front Desk Supervisor on 2024/1/22
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!