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北布魯克惠靈主流套房飯店的評分

2.5 out of 5
北布魯克惠靈主流套房飯店
8000 Capitol Drive, Wheeling, IL

評論

7.8

不錯哦

10 分，有夠讚；795 則評論中有 286 則" "
8 分，不錯哦；795 則評論中有 274 則" "
6 分，一般般；795 則評論中有 113 則" "
4 分，不太好；795 則評論中有 64 則" "
2 分，很糟糕；795 則評論中有 58 則" "

8.0/10

整潔度

8.0/10

員工素質

7.2/10

設施服務

7.8/10

住宿環境和硬體

7.4/10

環保程度

評論

10/10 有夠讚

RUFENG

喜歡：整潔度和員工素質
於 2018 年 12 月住了 2 晚
Sharon 於 2019年1月10日回覆
Thank you Rufeng, for your great 5 star review of the Hawthorn Suites by Wyndham in Northbrook-Wheeeling. We appreciate your feedback and business. Please come back soon we'll look forward to seeing you again.

10/10 有夠讚

Amber

情侶出遊, 商務旅客
不喜歡：住宿環境和硬體
Bathroom was dirty. The walls were yellow
於 2024 年 5 月住了 1 晚
Lake Reid 於 2024年5月20日回覆
We sincerely appreciate and value your feedback. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Please visit us again soon! Lake Reid, General Manager

2/10 很糟糕

jose

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Cobraron la habitación, aún diciéndoles que pague por expedía en línea, en total me cobraron 2 veces una sola noche.
於 2024 年 5 月住了 1 晚
Lake Reid 於 2024年5月16日回覆
Hello! Thank you for your comment. You were charged once.

10/10 有夠讚

jerry

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice place good price well stay again
於 2024 年 4 月住了 8 晚
Lake Reid 於 2024年4月29日回覆
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

10/10 有夠讚

Ozment

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 4 月住了 1 晚
Lake Reid 於 2024年4月25日回覆
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

10/10 有夠讚

Susanna

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Room had a cooktop, full sized refrigerator, garbage disposal, and a dishwasher. Unfortunately only 1 small saucepan to cook with and nothing to use to hand wash anything. Since there are only a couple plates and glasses, seems crazy to run the full sized dishwasher for that. Room was very clean with a soft chair, table and desk chair. NIce peaceful neighborhood. I stayed only one night but they have weekly and monthly rentals. Housekeeping was aggressive, knocking twice before checkout time to determine if I was gone or not, which disturbs the peace. Coffee in the morning was decent and appreciated. Coffee in the room marginal. No breakfast. Overall quite nice.
於 2024 年 4 月住了 1 晚
Lake Reid 於 2024年4月24日回覆
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

2/10 很糟糕

Maria

商務旅客, 團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The bathroom ceiling where moldy, the front desk took an hour to check us in because there was no one at the desk and at night they gave our room to someone else allowing that peraon to open our door thankful for the locks on the door. After all this we left in the middle of the night to stay somewhere else.
於 2024 年 4 月住了 1 晚
Lake Reid 於 2024年4月14日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Lake Reid, General ManagerMainStay Suites Northbrook Wheeling

10/10 有夠讚

Katerin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I actually loved this! I looked at the reviews before booking but honestly not bad! I feel like this was such a good hotel that I will be coming back here when I visit again!
Lake Reid 於 2024年3月29日回覆
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

2/10 很糟糕

MARTHA

情侶出遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Smelled, garbage’s were filled in the lobby. Not clean at all. Very disappointed
於 2024 年 3 月住了 1 晚
Lake Reid 於 2024年3月26日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

2/10 很糟糕

Eliezer

不喜歡：整潔度、員工素質和住宿環境和硬體
La reservación no me la aceptaron por llegar luego de las 12 am es injusto
Lake Reid 於 2024年3月26日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 有夠讚

Denis

於 2024 年 2 月住了 1 晚
Lake Reid 於 2024年3月26日回覆
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

2/10 很糟糕

Shannon

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 3 晚
Lake Reid 於 2024年3月26日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 有夠讚

Ryan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything was up to standard and it had a upbeat lively atmosphere amongst staff and patrons.
於 2024 年 1 月住了 7 晚
Lake Reid 於 2024年3月26日回覆
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Lake Reid, General Manager

6/10 一般般

Omaria

於 2023 年 12 月住了 1 晚
Lake Reid 於 2024年3月26日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

2/10 很糟糕

SOPHIYAA

不喜歡：整潔度、員工素質和住宿環境和硬體
Tactics to threaten and harass that have been used in hotel to instill fear and prevent from speaking the truth or being witness against their crimes, and to stop from moving forward: constant slamming doors; loud hammering banging stomping sounds from walls and ceilings; these criminal fake guests, hotel manager, housekeeping, & staff spy through hidden cameras in hotel rooms & smoke detectors, bathroom, and hack into computer/phone screen. Hotel room phone lines cut off, mold in bathroom, sink plumbing leakage, suffocating smoke through bathroom drain in non-smoking rooms, consistent threatening intimidating bomb blast & drilling noise from ceiling & hallway in noise-free rooms, hotel housekeeping break into rooms without notice. Hotel disconnected hotel wifi when I was filing a report, slowed down computer, & blocked bathroom sink drain.

2/10 很糟糕

Priya

情侶出遊
不喜歡：整潔度、設施服務和住宿環境和硬體
One of the worst hotel stays ever. The corridors and rooms smelled really bad, the floors were sticky, the bed linen and pillows were terrible. The staff was great, but unfortunately that did not make up for the terrible rooms. Will never stay at a Main Suites again.
於 2023 年 11 月住了 4 晚
Lake Reid 於 2024年3月26日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

2/10 很糟糕

Brenda

於 2023 年 11 月住了 1 晚
Mainstay Suites Wheeling 於 2023年11月22日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 一般般

Ying

於 2023 年 10 月住了 7 晚
Lake Reid 於 2024年3月26日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 有夠讚

Erich

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent management
於 2023 年 10 月住了 2 晚
Mainstay Suites Wheeling 於 2023年11月22日回覆
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 有夠讚

Kaylene

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 2 晚
Mainstay Suites Wheeling 於 2023年10月26日回覆
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

4/10 不太好

真實旅客

不喜歡：整潔度、住宿環境和硬體和客房舒適度
Awful Stay!!!
I’d never stay here again, the condition of this place wasn’t good. Not clean at all, the comfort was terrible, it’s not being well maintained. Awful stay!!!
於 2023 年 10 月住了 1 晚
Mainstay Suites Wheeling 於 2023年11月22日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 一般般

Sandra

商務旅客
喜歡：員工素質
不喜歡：住宿環境和硬體
The staff are friendly, but the property appears somewhat run down. I suppose this type of hotel does not have a real concierge.
於 2023 年 10 月住了 2 晚
Mainstay Suites Wheeling 於 2023年10月26日回覆
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

8/10 不錯哦

serghei

喜歡：員工素質
於 2023 年 10 月住了 1 晚
Mainstay Suites Wheeling 於 2023年10月26日回覆
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 一般般

David

喜歡：整潔度和客房舒適度
於 2023 年 10 月住了 1 晚
Mainstay Suites Wheeling 於 2023年10月26日回覆
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

6/10 一般般

Eric

商務旅客
不喜歡：員工素質和設施服務
OK for the low price but I will not likely return.
於 2023 年 9 月住了 2 晚
Mainstay Suites Wheeling 於 2023年10月6日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Sincerely, MARCEL JEAN General Manager MainStay Suites Northbrook Wheeling 18475201684

10/10 有夠讚

Todd

於 2023 年 9 月住了 2 晚
Mainstay Suites Wheeling 於 2023年10月26日回覆
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 有夠讚

Jacob

情侶出遊, 商務旅客
喜歡：設施服務
😎
於 2023 年 9 月住了 1 晚
Mainstay Suites Wheeling 於 2023年10月26日回覆
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 有夠讚

Silvia

情侶出遊
喜歡：住宿環境和硬體
Nice place to stay very cozy
於 2023 年 9 月住了 1 晚
MJ 於 2023年9月13日回覆
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Northbrook Wheeling.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 不太好

Uzma

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Rooms are not clean. We changed rooms but second room was also not cleaned properly. Worn out furniture and very dirty sofas will not recommend
於 2023 年 9 月住了 3 晚
Lake Reid 於 2024年3月26日回覆
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as valued guests. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Lake Reid, General Manager

10/10 有夠讚

Silvia

於 2023 年 9 月住了 1 晚
Mainstay Suites Wheeling 於 2023年11月22日回覆
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 不錯哦

Jeff

喜歡：整潔度和員工素質
於 2023 年 9 月住了 2 晚
MJ 於 2023年9月13日回覆
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Northbrook Wheeling.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 有夠讚

Bruce

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All staff was excellent,(Bruce) The staff was very respectful and considerate of their customers.. I recommend this hotel to anyone.. thank you so much for your hospitality… Kimberly Crouch
於 2023 年 8 月住了 7 晚
MJ 於 2023年9月13日回覆
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

2/10 很糟糕

Shin

不喜歡：整潔度、員工素質和住宿環境和硬體
Very dirty and old
於 2023 年 8 月住了 3 晚
MJ 於 2023年9月13日回覆
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 不太好

Bartosz

於 2023 年 8 月住了 1 晚
MJ 於 2023年9月13日回覆
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

10/10 有夠讚

Avery

於 2023 年 8 月住了 1 晚
MJ 於 2023年9月13日回覆
hank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Northbrook Wheeling.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 不錯哦

Charles

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice staff and I would recommend.
於 2023 年 7 月住了 3 晚
MJ 於 2023年9月13日回覆
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

6/10 一般般

robert

不喜歡：整潔度、設施服務和住宿環境和硬體
I liked the location. I asked for an early check-in at 2PM. You would think i had asked for the moon and finally told that the foom would have to be inspected and take at least 30 minutes. I have been coming to this hotel, now has a new name and is an extended stay, for over 15 years, but i will not be returning.The hall carpet is filthy and soiled throughout. Plaster has been shoddily repaired in the lobby and is crumbling, same around the shower area in the bathroom. They only clean the rooms every 7 days and only if requested, so there is slways garbage in the hsll and stacked by the elevator. The smoke alarm went off during the middle of the day and it took about 45 minutes for them to figure out how to silence it. The ratings for this place must be faked. Their is no way on earth it should be rated anywhere near average.
於 2023 年 7 月住了 5 晚
MJ 於 2023年9月13日回覆
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

6/10 一般般

Sharon

家庭旅遊
不喜歡：整潔度
The room itself wasn’t terribly dirty but outside of that the hotel was very dirty and smelled bad.
於 2023 年 7 月住了 1 晚
MJ 於 2023年9月13日回覆
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

2/10 很糟糕

oscar

喜歡：整潔度和住宿環境和硬體
The mattress on the bed was old is made all kind of noise I didn’t get any sleep .has to get up early.try to get some sleep next night because I was driving back to Georgia after laying down for one hour I left the hotel and drove back home.stop at a rest area to get some sleep. I paid for two nights and it was a waste of money.
於 2023 年 7 月住了 2 晚
MJ 於 2023年9月13日回覆
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 不太好

Daniella

於 2023 年 7 月住了 10 晚
MJ 於 2023年9月13日回覆
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 不太好

Curtis

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
The room was very musty and looked like there was mold in the bathroom.
於 2023 年 7 月住了 3 晚
MJ 於 2023年9月13日回覆
Thank you for your feedback. We apologize for any inconvenience and have addressed your concerns with our team,

4/10 不太好

Gloria

於 2023 年 7 月住了 1 晚

4/10 不太好

Faisal

於 2023 年 7 月住了 4 晚

2/10 很糟糕

Daniella

於 2023 年 6 月住了 3 晚

10/10 有夠讚

Larry

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 1 晚

6/10 一般般

Daniella

於 2023 年 6 月住了 4 晚

6/10 一般般

sandra

團體旅遊
We had three rooms...all were clean, beds comfortable, linens better than expected at the price we paid. The young lady on the desk was friendly and accommodating, not so much the older desk clerk. They do provide coffee and tea by the lobby, but no breakfast items. Our only complaint is that the fire alarm system was tested, repeatedly, very early in the morning. Not a nice way to wake up.
於 2023 年 6 月住了 2 晚

2/10 很糟糕

Sam，irvine

商務旅客
喜歡：員工素質
不喜歡：住宿環境和硬體
someone had a key and tried to come into my room at 4:40am. the only reason they were not able to come in was because of the safety deadbolt/chain at the top of the lock. hotel staff acted as if it did not happen.
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Boubaker

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 6 月住了 3 晚
Mainstay Suites Wheeling 於 2023年6月23日回覆
Thank you for completing our survey!

10/10 有夠讚

Sonia

於 2023 年 6 月住了 1 晚
Mainstay Suites Wheeling 於 2023年6月23日回覆
We are so glad you enjoyed your stay!