My three-day stay was exceptionally dissatisfying. The staff's demeanor was consistently unprofessional and discourteous. The fifth floor, where my accommodations were situated, appeared poorly maintained, suggesting some rooms may have been designated for hotel staff. Persistent noise from loud conversations was a significant issue, and my attempts to address it yielded no resolution. The permanent closure of the pool, a detail not disclosed prior to my arrival, was a considerable letdown and would have deterred my booking. I urge caution to anyone considering this hotel until significant improvements are made to staff professionalism and training. I assigned a one-star rating solely due to the unavailability of a zero-star option