Dear Joe, Thank you for sharing your review. We sincerely apologize for the cleanliness and odor issues you encountered during your stay. This does not meet the standards we strive to uphold. We will share your feedback with our housekeeping team to ensure thorough cleaning and maintenance. We are glad the fridge was satisfactory, but we understand it does not excuse the overall experience. Your comfort and satisfaction are important to us, and we appreciate your valuable feedback as it helps us improve. We hope you might consider giving us another chance to provide you with a much-improved stay.Sincerely,Hotel Management

Dear David, Thank you for sharing your experience with us. We sincerely apologize for the disappointment you encountered during your stay. Your feedback regarding cleanliness and maintenance issues is valuable, and we're committed to addressing them promptly. Please accept our apologies for falling short of our standards. We appreciate your understanding, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Robin, Thank you for choosing Extended Stay America and for taking the time to post a review. While we are pleased you loved the peaceful and quiet atmosphere, we apologize for your disappointment with your suite. We have notified our housekeeping team, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Nick, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please feel free to connect to our front desk for further assistance. Everything we do aims at providing you with an excellent hotel experience. We want to regain your trust and hope you and your girlfriend give us that chance.Sincerely,Hotel Management

Dear Monica, We're truly sorry to hear about the issues you encountered during your stay. Your comfort and safety are of utmost importance to us, and we regret that we fell short of your expectations. We appreciate your feedback and will consider it as we continually work to improve our services. Please know that this does not reflect the experience we strive to provide, and we will address these concerns internally. We hope you'll consider giving us another chance to provide you a much more pleasant stay.SincerelyHotel Management

Dear Candice, Thank you for your feedback. We are sorry for the inconvenience caused in your room. We have strict quality control standards to prevent a situation like yours, but the room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. We invite you back to experience the stay you expect and deserve. Sincerely,Hotel Management

Dear David, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance and cleanliness issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We will share these notes appropriately. We would love another opportunity to show you the great visit we are known for, which you deserve.Sincerely,Hotel Management

Dear Walt, Thank you for being our guest. It is glad you had a pleasant stay. However, we are sorry for the issues you encountered in your room. Our team works hard to keep the area clean and up-to-date. We regret if they overlooked some spots in your room preparations. We will address them adequately. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. Thank you, and we hope to have you stay with us again.Sincerely,Hotel Management

Dear Erica, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the property upkeep and cleanliness issues you encountered. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure proper measures are taken. Thank you for appreciating Rosalyn; we will share your feedback with her. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management

Dear Devin, Please accept our apologies for the cleanliness concerns you mentioned. Your valuable comments are shared with the concerned team so that we can improve and ensure they are addressed adequately. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management

Dear James, We apologize for the inconvenience you experienced during your check-in process. It isn't very reassuring to hear that you were not informed about the unavailability of rooms despite having a reservation. We understand this caused you to drive for 20 minutes, adding to your frustration. We apologize for the lack of communication and the absence of an apology from our staff. Your feedback is valuable, and we will use it to improve our reservation management and customer service. Please let us know if there's anything else we can do to assist you.Sincerely,Hotel Management

Dear Amanda, Thank you for your review of Extended Stay America! We're thrilled to hear you love the quiet area and appreciate the routine police patrols, providing an added sense of safety. It's lovely that the friendly staff knows you by name, especially considering your job requires frequent stays. We're glad the property has improved significantly and offers a safe place for walks during odd hours, which benefits those with insomnia. We appreciate your feedback and look forward to your continued visits.Sincerely,Hotel Management

Dear Scott, Thank you for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay; therefore, we sincerely apologize that this was not your experience. While our housekeeping service is designed for long-term guests, offering minimal intrusion into their home-like stay, we are happy to provide this service for a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complementary. Your feedback has been shared with our staff for improvement, and we would love another opportunity to ensure your next stay with us is exceptional. Sincerely,Hotel Management

Dear Alicia, Thank you for taking the time to share such complimentary feedback for Extended Stay America. We are delighted to read that you had such a wonderful experience, from our clean accommodations to your interactions with our excellent team, and found us to be of great value. Your compliments are not only rewarding but also encouraging. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Staven, Thank you for choosing our hotel and providing valuable feedback. We follow the most rigorous standards regarding the cleanliness of our property. Therefore, please accept our sincere apologies for failing you. We continually strive to improve our services and accommodations, and we thank you for bringing this to our attention. We will share your concerns with our housekeeping team to ensure a clean and fresh environment for our future guests at all times. We hope you will consider revisiting us so we can deliver the exceptional stay you deserve.Sincerely, Hotel Management

Dear Darryl, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again.Sincerely,Hotel Management

Dear Jackson, Please accept our sincere apologies for not providing the attentive service we strive to give every guest. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest.Sincerely,Hotel Management

Dear Sara, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope to see you again soon.Sincerely,Hotel Management

Dear Amy, Thank you for choosing Extended Stay America for your recent accommodation. We're glad you enjoyed your stay and appreciate your comment about our clean suite and comfortable bedding in your review. We do apologize for any inconvenience you may have faced during this stay. Thank you for your excellent review, and we hope to welcome you back soon!Sincerely,Hotel Management

Dear Guest, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Daniel, thank you for staying with us and sharing your feedback with your review. We apologize for the not-so-fresh and clean suite. Your experience is not representative of our usual performance, and your accommodations are not up to the standards you deserve. We regret falling short of your expectations. Your satisfaction is number one; we hope to earn your trust in our hotel.Sincerely,Hotel Management

Dear Sharice, thank you for choosing us. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further.Sincerely,Hotel Management

Dear Susan, thank you for your recent visit to our hotel. Please accept our apologies for the inconvenience caused with your reservation and for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management

Dear Michael, thank you for evaluating your stay with us. We are pleased that we exceeded most of your expectations. It is essential that you are completely satisfied, and we are very sorry for any mix-up with your reservation. Please contact the hotel front desk directly so we can assist you further. We will work harder so your next stay is outstanding in every way. Thank you again.Sincerely,Hotel Management

Dear Brian, thank you for providing candid feedback about your stay. We apologize for the mix-up with your room and the inconvenience this caused you. Our goal is to provide exceptional service to our guests; therefore, we are sorry this was not your experience. We will address this appropriately to be more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management