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Staff was nice. Location was nice. My gf and I lost a few of our belongings but that may be on us.
Loc
Stayed 3 nights in Apr 2024
Response from Lorenzo on 2024/5/2
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.
10/10 Excellent
beatriz
Traveled with family
2024/4/30
Liked: Cleanliness, staff & service, amenities
Staff was super friendly
beatriz
Stayed 1 night in Apr 2024
Response from Lorenzo on 2024/5/1
Thank you for taking the time to review your recent stay. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.
Loved the area, property, in a great spot, just missed a couple of days of cleaning the room
Mario Alberto
Stayed 4 nights in Apr 2024
Response from Lorenzo on 2024/5/1
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We are sorry to hear that you did not receive daily cleaning services. We always encourage our guests to reach other us in times like that to ensure that you are receiving the best care possible. We hope to have you back as our guest sometime in the near future for a better experience.
This property was in a good location downtown near many eating options. We enjoyed it.
Helen
Stayed 1 night in Apr 2024
Response from Lorenzo on 2024/5/1
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.
4/10 Poor
James
2024/4/29
I showed up to check in and they didn’t have a room available, was sent over to the Hyatt. Also this area is EXTREMELY loud until the early morning hours. Partying, sirens, loud music… if you want a room where you will get no sleep..this is your place
James
Stayed 1 night in Apr 2024
Response from Lorenzo on 2024/5/1
Thank you for taking the time to share this important feedback with us. We apologize and are saddened to hear that your experience did not meet our standards. The details you've provided will help us to better our service moving forward and for that we are grateful. We hope we are given the chance to make it up to you in the future and encourage you to reach out to us if there is anything we might provide/do to ensure a comfortable stay.
Well priced for the Chicago area. Room small but designed thoughtfully for efficient storage and comfort. Excellent location and walkability. Grab a Spot Hero at a nearby parking ramp and you’re golden.
Cynthia
Stayed 2 nights in Apr 2024
Response from Lorenzo on 2024/5/1
Thank you for the excellent review! We are so glad to hear that your stay was enjoyable with us. We look forward to your next visit and hope you will come back soon!
It’s a quiet, clean hotel. I did expected the hotel room to be more physically appealing in the rooms. But there was no damage and very clean hotel no odors and bed very comfortable. Bummed out the TV didnt have Netflix, nor I can do iPhone mirror sharing.
Miguel
Stayed 4 nights in Apr 2024
Response from Lorenzo on 2024/4/24
Thank you for the excellent review! Your insight and feedback is very helpful and thank you for bringing this to our attention, we will be sure to share it with the rest of our team here. We look forward to your next visit and hope you will come back soon!
Very walkable area with friendly staff. Really nice hotel overall. No disappointments
Ryan
Stayed 2 nights in Apr 2024
Response from Lorenzo on 2024/4/24
Thank you for the excellent review! We are so glad to hear that your stay was enjoyable. We look forward to your next visit and hope you will come back soon!
The staff was friendly and helpful(10/10). The bed and bedding were comfy enough(8/10). The shower could use more pressure(7/10).
We stayed three nights and four days. Our room was only cleaned once during stay. I am used to having it cleaned once a day.
Vivian
Stayed 3 nights in Apr 2024
Response from Lorenzo on 2024/4/21
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. We currently only do stayover service every other day. However, a guest can always request for their room to be serviced at any time. Just to let you know for your next stay. Thank you again for your review, please come back and see us again soon!
What’s not to like! It’s close to really cool attractions, the staff is friendly, the hotel is clean, the restaurant in the lobby area is incredible…I can go on and on m!
Gina
Stayed 3 nights in Mar 2024
Response from Lorenzo on 2024/4/21
Stellar review!! Yours is the type of experience we strive for. We are so happy to hear that you enjoyed your stay. We cannot wait to welcome you back.
Thomas at the front desk was the absolute best !! He helped with an early check in and was overall welcoming.
Amazing area , lobby restaurant and view !
Bailee Kristine
Stayed 2 nights in Apr 2024
Response from Lorenzo on 2024/4/18
Thank you for taking the time to review your recent stay. Your feedback is very valuable to us and I'm glad to hear that our staff was friendly and helpful. Thank you again for your review, please come back and see us again soon.
Great location! Staff are accommodating and helpful, had a great stay!
Krista Anne
Stayed 3 nights in Apr 2024
Response from Lorenzo on 2024/4/17
Thank you for taking the time to review your recent stay. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.
I like that everything was close. Staff was very helpful
Whitney
Stayed 3 nights in Apr 2024
Response from Lorenzo on 2024/4/17
Thank you for taking the time to review your recent stay. I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.
Great location in the middle of happening River North. Very convenient to great restaurant options and shopping.
John
Stayed 3 nights in Apr 2024
Response from Lorenzo on 2024/4/17
Thank you for the excellent review! We are delighted to hear that you enjoyed your time in Chicago and many of the amenities at our hotel! We hope you will come back and see us again soon!
Thank you for your review. Although we would love the opportunity to have these items in each room, in our experience having them available in all public areas has been more suitable. We are always looking for need ways to approve the guest experience. We hope to welcome you back to us soon.
2/10 Terrible
Shubo
2024/4/10
Shubo
Stayed 1 night in Apr 2024
Response from Lorenzo on 2024/5/1
Thank you for taking the time to share this important feedback with us. We apologize and are saddened to hear that your experience did not meet our standards. Any details you can provide would help us to better our service moving forward, and we would be immensely grateful. We hope we are given the chance to make it up to you in the future and encourage you to reach out to us if there is anything we might provide/do to ensure a comfortable stay.
Perfect. Loved. It’s definitely not bad by any means but it’s not the ritz. It’s like a trendy edgy street vibe but still clean, professional and above average.
Michael
Stayed 3 nights in Apr 2024
Response from Lorenzo on 2024/4/10
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.
The staff were very professional and kind. Very good service and understanding.
ALEXIS
Stayed 2 nights in Apr 2024
Response from Lorenzo on 2024/4/10
Thank you for taking the time to review your recent stay! I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.
Thank you for your feedback. This only helps us service our guests better. We see that you were disappointed in our lack of amenities such as a spa or pool. We want travelers to receive the best of the hospitality experience, no matter if it is with our properties or not. We always encourage guests to contact us to see what we have to offer and inquiry if we fit what you are looking for. We are always happy to recommend surrounding hotels that fit your needs more. We hope you will allow us to do that it the future.
Mercedes was a wonderful receptionist! Pleasant smile, got us checked in quickly, and gave some insight on foods, safety, and transportation. We will be returning!
Akeya
Stayed 2 nights in Apr 2024
Response from Lorenzo on 2024/4/7
Thank you for taking the time to review your recent stay! I'm so glad to hear that you enjoyed your stay and that our staff was friendly and helpful! Thank you again for your review, and please come back and see us again soon.
10/10 Excellent
Cristina
2024/4/6
Cristina
Stayed 2 nights in Apr 2024
Response from Lorenzo on 2024/4/27
Thank you for the sparkling review! We are so glad to hear that your stay was enjoyable with us. We look forward to visiting again.
Great choice, the only disappointment is that they don’t do housekeeping daily, you have to request it or nobody is gonna do it.
Jose
Stayed 6 nights in Mar 2024
Response from Lorenzo on 2024/4/5
Thank you for your review! We are so glad to hear that your stay was enjoyable with us. Although we wish that we were at a place where we could perform daily services, the option is still there for guest to be serviced. It also allows for the guest to receive service when needed versus arbitrarily. We look forward to your next stay with us.
2/10 Terrible
Venus
2024/4/3
Venus
Stayed 3 nights in Mar 2024
Response from Lorenzo on 2024/4/5
Thank you for taking the time to share your experience. I'm sorry to hear that you did not enjoy your stay with us. The insight and feedback you provided is helpful and we thank you for bringing this to our attention, we will be sure to share it with our executive management team for consideration on our next renovation. We hope to have you back as our guest sometime in the near future for a better experience.