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"I loved this hotel overall but the room was so hot. I could not make it cooler. The bed was rock hard. I would love to stay here again. The staff was wonderful but those two issues will have me go elsewhere. "

"Our whole stay was pleasant, and all the hotel staff were great."

"I have stayed at the River Hotel multiple times and never been disappointed. Its convenient location downtown, clean rooms, and helpful staff work well for the business trips I take to Chicago."

"Nice modern clean hotel with great spacious rooms. I’ve stayed at many Alford, this is the best one"

"Great experience with the family. Love having the underground parking"

"Ice machine situation is very lacking "

"the place is outdated and not well maintained. certainly does not deserve more than 2 Stars. the location is excellent and staff was helpful. But, place is not clean, bathroom was very tight. I paid for an update because standard rooms were so small. But the carpet does not have a clean look, walls are old and bathroom is very suboptimal. No coffee machine in the room, but when I complained about it they stated it was available upon request and they sent me one. essentially, very overpriced for what you get."

"Comfortable clean rooms, great location"

"Hey, the room was nice and clean but showed signs of wear and peeling paint. I enjoyed my stay. The staff was helpful and kind. Location is awesome. Chicago is a very walkable city, the hotel is located right on the river with nice views."