William Bain Terrace Suite | Garden view
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Reviews of 137 Pillars House

5 out of 5
137 Pillars House
2 Soi 1 Nawatgate Road, Tambon Watgate, Muang, Chiang Mai, Chiang Mai

Reviews

9.6

Exceptional

Rating 10 - Excellent. 218 out of 262 reviews" "
Rating 8 - Good. 34 out of 262 reviews" "
Rating 6 - Okay. 5 out of 262 reviews" "
Rating 4 - Poor. 3 out of 262 reviews" "
Rating 2 - Terrible. 2 out of 262 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zeezee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect place to stay for us. Beautiful, loved the outside shower.
Stayed 3 nights in Mar 2024
Response from Saipin on 2024/4/22
Thank you for your valuable feedback.

10/10 Excellent

Brad, Kitchener

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, really enjoyed. Staff was the best I have experienced and room was great.
Stayed 5 nights in Jan 2024
Response from Saipin on 2024/2/12
We really appreciate you taking the time to share your experience with us. We hope to see you again soon.

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous Design & Excellent Service
Pillars went above and beyond during our stay... every request was accommodated (late checkout, food requests, expedited laundry, etc), and as an interior designer- I especially appreciated the attention to detail and carefully curated spaces. I would love to return here again and can't say enough kind things about the staff and intentions of this lovely hotel. If I could give 10 stars, I would!
Stayed 1 night in Dec 2023
Response from Saipin on 2023/12/12
We love hearing from you! Thank you for leaving feedback for us.

4/10 Poor

ying chun

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
最後一天早上被熱醒，後來發現是停電，問了前臺後說是車禍撞到電線桿，但是這麼好的酒店居然沒有後備電源，投訴後打開了後備照明，另外今天洗手間水龍頭居然是黃色的水，有點失望
Stayed 2 nights in Nov 2023

10/10 Excellent

Kyungmin

Stayed 2 nights in Oct 2023
Response from Saipin on 2023/10/9
It is our pleasure to hear your valuable feedback. Thank you so much and we look forward to welcome you again in the future.

8/10 Good

Ramesh

Liked: Staff & service
Quiet & staff very helpful as well as polite
Stayed 2 nights in Sep 2023
Response from Saipin on 2023/10/7
We're so happy to hear your feedback. Thank you for choosing your stay with us and hope to welcome you again in the future.

10/10 Excellent

Warren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property with great staff and food. The rooms were big and really liked our outdoor shower and swimming pool was very unique.
Stayed 2 nights in Sep 2023
Response from Saipin on 2023/9/13
Dear Warren,Thank you for taking the time to write your feedback, very much appreciated. We will share your great review to our colleagues accordingly and we hope to have the next opportunities to welcome your in the future.

10/10 Excellent

mehul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful serene hotel. K Toto and team took amazing care of us.
Stayed 3 nights in Jul 2023
Response from Saipin on 2023/8/7
Thank you very much and we will share your great review to our colleagues accordingly and we hope to have the next opportunities to welcome your in the future.

2/10 Terrible

Miguel

Liked: Cleanliness, property conditions & facilities
Very nice setting.
Stayed 5 nights in Jul 2023
Response from Saipin on 2023/8/21
Dear Miguel,Thank you for taking the time to write your feedback, very much appreciated.

10/10 Excellent

Rima R

Stayed 3 nights in Mar 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very special place built around a beautifully restored teak house, now serving the ideal purpose of lounge, bar and restaurant. The design of the room is both exquisitely tasteful and deeply thoughtful, and the choice of indoor/outdoor shower in the generously proportioned bathroom was surprisingly liberating - a guilty pleasure that I want to replicate at home. Staff were uniformly warm, welcoming and helpful.
Stayed 3 nights in Mar 2023

10/10 Excellent

David

Stayed 4 nights in Feb 2023

10/10 Excellent

anthony

Stayed 2 nights in Feb 2023

10/10 Excellent

Stan, Edgewater

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything we were associated with. Highly recommend this hotel to everyone who plans to come to Chiang Mai.
Stayed 1 night in Feb 2023

10/10 Excellent

Catherine, Burkittsville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds and buildings, attentive and friendly staff, very comfortable room. We highly recommend!
Stayed 1 night in Jan 2023

10/10 Excellent

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I had a mama/ son vacation there and it was outstanding in every way. The staff is so friendly, kind, and helpful- even anticipating your every need. The suggestions for activities were spot on- memorable and high quality. The food and accommodations were gorgeous and delicious. And Ray, our butler, was the icing on the cake. He made the trip perfect!! He was always one step ahead. We truly loved our stay and will most definitely be back. :)
Stayed 5 nights in Oct 2022

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

10/10 Excellent

Mathieu

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet property
Stayed 4 nights in Feb 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique hotel, exceptional service. Our butler, Toto, was amazing and incredibly responsive to all our needs. Food and drink really good. Room was lovely and the amenities were exceptional
Stayed 2 nights in Feb 2020

10/10 Excellent

Dr.Lu, Ann Arbor MI USA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
We really enjoyed our stay. Staff were very friendly and helpful. The restaurant on side was OK. Thai food was not their specialty.
Stayed 4 nights in Feb 2020

8/10 Good

MR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible. They put a lot of care into your stay and are always ready to help. We had Toto assisting us and he helped with transportation and finding great places to eat. We have stayed at some pretty incredible places and 137 Pillars House and 137 Pillars Suites in Bangkok were the best. Thank you for an amazing stay 🙏
Stayed 2 nights in Dec 2019

6/10 Okay

Elena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
More museum then hotel
Overpriced hotel, with dark rooms and very simple breakfast. To far from old town. The best was butler service Khun Pui 7stars! Very polite, quick, nice person! Very nice Garden! Fitness only one ⭐️
Stayed 3 nights in Nov 2019

10/10 Excellent

WEI LING

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot day enough great things
This is my second stay with 137 Pillars House. Consistently the service is great and the staff (especially the personal concierge) are excellent, going over and beyond to foresee your every need. My preferences from the first trip were remembered by them on my second trip. The architecture and ambience of the hotel are also terrific. So charming. Just all you need when you stay in Chiangmai, whether on holiday or business.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Having a personal Butler, Pui, was a new and welcome experience for us. And a game changer in terms of enabling us get the most out of our time Chiang Mai. From helping us select tours and find our way around the city to serving as a single point of contact for room service, transportation, housekeeping and other needs, Pui was a huge help. She, Anne (GM) and the rest of the 137 pillars team are serious pros who clearly take pride in guest satisfaction and subsequently made our stay as relaxing and fun as it was memorable.
Stayed 4 nights in Oct 2019

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Chiang Mai
Amazing stay from start to finish - an absolute oasis in Chiang Mai! We loved the location, slightly removed from the city center but within walking distance (or a quick tuk tuk ride). The staff was fabulous; incredibly friendly and attentive without being overbearing. Beautiful touches, spacious suite, and thoughtful amenities. Overall, a wonderful choice in Chiang Mai - we'd stay there again without question!
Stayed 3 nights in Sep 2019

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and spacious room. But limited common grounds. Not much space for leisurely walks.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
The property is stunningly beautiful. The staff is professional and attentive to every need. The breakfast buffet is extensive and happily customized to meet your needs. We also had the privilege of having Toto take care of every possible need or want. We could not have been happier there. Can’t wait to return
Stayed 4 nights in Aug 2019

8/10 Good

bobo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the privacy and decoration
I love the small hotel that caters just 30suites guest. Each suite comes with a butler and they r so helpful. The design of the room is very colonial, however the hotel area focus more on greens which is real pretty. Totally did not felt like we are staying in the middle of they city! The hotel is also very well maintained and quiet. Service top notch. Definitely will return!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely beautiful resort, even through it is located in the down, but I don't hear the noise and the busyness, instead I can feel the calm and serenity inside the hotel. I really enjoy the garden inside the hotel.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Engagement Moon Ever
137 Pillars is an incredible property with excellent service. Our butler was incredible she anticipated all of our needs and exceeded our expectations. We just got engaged the day before we checked in and they went above and beyond to celebrate us and make us feel right at home.
Stayed 1 night in May 2019

10/10 Excellent

Hsintsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its pretty decent
its good
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
This was a dream accommodation. The setting was amazing. You feel like you are whisked away to an older version of Thailand. Everything that you could imagine and more. The room was spectacular. It was fit for royalty. The service was outstanding. Anything was doable and handled by the gracious staff. I wish I lived closer so that I could stay again.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at 137 Pillars could not have been more warm, friendly and helpful from the moment we arrived. The facility is beautiful, room is large and very nice and the staff goes the extra mile to make sure that you enjoy your stay. We could not have been more pleased with our stay.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was magnificent. One of the best hotels my family and I have ever stayed in. Super staff and great rooms! Pesonal touches and staff who anticipates your every need!! Thanks Ann & personal butler Pui - and all other staff!!!!
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Husband and I recently spent a few nights of our honeymoon at 137 Pillars House and it was magical. The property itself is beautiful, but the staff are what make it our favorite hotel, ever. You will feel incredibly pampered and comfortable. Every detail is well thought out up to the burning incense outside your room doors in the evening time. Pui was our butler during our stay and we can't say enough about her. Her restaurant recommendations were amazing and she was quick to answer any and all questions and just so friendly. We HIGHLY recommend 137 Pillars House.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is really cozy and elegantly decorated. The staff are nice and helpful.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heavenly Stay!
We had a lovely stay at 137 Pillars House. The room, service and food were all excellent. We especially appreciated our personal butler Pui who was simply marvelous. Pui made our stay so comfortable and assisted us with whatever we needed in Chiang Mai. Breakfast was delicious and plentiful.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply perfect
Everything Perfect! Particularly service.
Stayed 1 night in Jan 2019

6/10 Okay

Nk

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Property itself has a great ambience and very impeccably maintained. But we found the staff service was slow at everything - checking in, food services, and check out. The hotel did take care of our needs which were quite minimal. However at these prices I am used to bespoke service at other places so the service quality feels amateurish.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room, beautiful grounds, outstanding breakfast, amazing and personal service.
Stayed 2 nights in Nov 2018