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City Express by Marriott Chetumal

3.0 star property
Hotel connected to a shopping center in Chetumal with free breakfast

Choose dates to view prices

City Express by Marriott Chetumal offers relaxation and productivity. Guests enjoy a free breakfast buffet, gym, and outdoor pool. The hotel provides dry cleaning and a business center, with staff praised for their helpfulness.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry
The current price is NT$1,918
NT$2,197 total
includes taxes & fees
Dec 21 - Dec 22

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Double Beds

9.2 out of 10
Wonderful
(13 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Cable channels
Desk chair
Desk
Daily housekeeping
  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Kitchenette
Mini-fridge
Flat-screen TV
Private bathroom
Hair dryer
Microwave
Cable channels
  • 215 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed

8.0 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Cable channels
Desk chair
Desk
Daily housekeeping
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed
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About the neighborhood

Map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084

What's nearby

  • Planetarium Yook'ol Kaab - 4 min drive - 2.1 km
  • Payo Obispo Zoo - 4 min drive - 2.1 km
  • Santuario del Manati - 4 min drive - 3.9 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 4 min drive - 3.9 km
  • Chetumal Ferry Terminal - 6 min drive - 4.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Sergio's Pizzas - ‬7 min walk
  • ‪Vips - ‬5 min walk
  • ‪Subway - ‬7 min walk

About this property

City Express by Marriott Chetumal

Hotel connected to a shopping center
At City Express by Marriott Chetumal, you can look forward to free full breakfast, dry cleaning/laundry services, and a gym. Free in-room WiFi and a business center are available to all guests.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers
  • Free self parking
  • An area shuttle, a front-desk safe, and coffee/tea in the lobby
  • A banquet hall, an elevator, and 1 meeting room
  • Guest reviews speak highly of the helpful staff and proximity to shopping
Room features
All 109 rooms have comforts such as air conditioning, as well as perks like free WiFi and desk chairs.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Recycling, daily housekeeping, and desks

Similar properties

Outdoor pool
Fiesta Inn Chetumal Hotel
  • Pool
  • Free airport shuttle
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 1,001 reviews
The price is NT$2,505
NT$2,860 total
includes taxes & fees
Jan 5 - 2026/1/6
Fiesta Inn Chetumal Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle up to 10 km
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 16.97 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8:00 AM to 8:00 PM
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

Does City Express by Marriott Chetumal have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at City Express by Marriott Chetumal?

As of 2025/12/5, prices found for a 1-night stay for 2 adults at City Express by Marriott Chetumal on 2025/12/21 start from NT$1,918, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is City Express by Marriott Chetumal pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at City Express by Marriott Chetumal?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at City Express by Marriott Chetumal?

Check-out is at 1 PM.

Where is City Express by Marriott Chetumal located?

Situated near the airport, this hotel is within 2 mi (3 km) of Payo Obispo Zoo, Planetarium Yook'ol Kaab, and Santuario del Manati. Dr. Alfredo Barrera Marin Botanical Garden and Palacio Municipal De Othon P. Blanco are also within 3 mi (5 km).

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Reviews

City Express by Marriott Chetumal Reviews

8.0

Very Good

8.4

Cleanliness

8.8

Location

8.2

Staff & service

8.4

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 406 out of 1001 reviews
Rating 8 - Good. 337 out of 1001 reviews
Rating 6 - Okay. 155 out of 1001 reviews
Rating 4 - Poor. 53 out of 1001 reviews
Rating 2 - Terrible. 50 out of 1001 reviews

Reviews

10/10 Excellent

jeremy

Liked: Cleanliness, amenities, property conditions & facilities
It was very nice and clean. Staff very friendly.
Stayed 2 nights in Nov 2025

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 1 night in Oct 2025

10/10 Excellent

Gina

Liked: Cleanliness, amenities, property conditions & facilities
Location location location
Stayed 2 nights in Nov 2025

8/10 Good

Keon

Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2025

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, breakfast was good hot coffee. Convenient parking.
Stayed 1 night in Oct 2025

8/10 Good

Golda

Liked: Amenities, property conditions & facilities
It was close to the mall ,also clean with friendly staff
Stayed 3 nights in Sep 2025

10/10 Excellent

Delbert

Liked: Cleanliness, staff & service, property conditions & facilities
Easy Parking Quiet Area
Stayed 1 night in Oct 2025

10/10 Excellent

Marifer

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean and at a great price! Amazing customer service all around. Housekeeping does a phenomenal job keeping everything spotless, and the receptionists are so kind and helpful. The breakfast is delicious (and included!) — they seriously need a tip jar because it’s that good. Definitely staying here again next time I’m in Chetumal! 🙌
Stayed 1 night in Oct 2025

8/10 Good

Bernhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking/ good breakfast
Stayed 1 night in Aug 2025

8/10 Good

Nelson Jose

Liked: Cleanliness, staff & service
It is really close to the mall besides the staff is nice and polite.
Stayed 1 night in Aug 2025

4/10 Poor

Edith

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Mattresses look old like sheets and towels. The hotel look like they don’t give it maintenance. The service was terrible. Housekeeping named Edith was super friendly her service was excellent great service.
Stayed 4 nights in Nov 2025

8/10 Good

Ashany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful and clean.
Stayed 1 night in Aug 2025

10/10 Excellent

Ethlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient Iocation, amenities, etc
Stayed 1 night in Aug 2025

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed multiples times at this hotel and have had a good experience, enjoyed the quiet very much.
Stayed 1 night in Jul 2025

10/10 Excellent

Reajine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, smells really good,10 out of 10. However, bathroom water in the shower do take long seep down the drain. Bed is really soft and comfortable.
Stayed 2 nights in Oct 2025

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and easy to find. I enjoyed my stay and most of all felt safe and welcomed
Stayed 1 night in Jul 2025

6/10 Okay

June

Liked: Cleanliness
Disliked: Amenities
Rooms small and not suitable for tourist visiting for more than a day. No microwave, fridge, coffee station in room, pool area dilapidated, limited gym equipment, only 1 ice machine on first floor, kitchen staff unfriendly, checkin was cold and clinical. Recommended only for work stay not for vacation with family
Stayed 2 nights in Oct 2025

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Jul 2025

6/10 Okay

Arianny

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel it is actually just for a quick stop to rest if you are crossing the Mexico/belize border.
Stayed 1 night in Jul 2025

10/10 Excellent

Minely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very clean and has a very friendly staff. The pool is a bit small, but it is kept clean, and that is very good. The place is quiet and the sheets are comfortable. I like that the mall is right across.
Stayed 2 nights in Aug 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at for a mini vacation and shopping. Close to the mall which is very convenient. Beds are good. Just that queen sized beds would be better.
Stayed 1 night in Aug 2025

6/10 Okay

Lyell

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was extreme banging noise as if construction was taking place in the floor above ours, beginning late evening all the way through 3 AM. That was VERY VERY frustrating. No way to sleep with that noise.
Stayed 1 night in Oct 2025

8/10 Good

Lucerito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite a nice place to stay!!!
Stayed 1 night in Apr 2025

2/10 Terrible

Leonard

Liked: Cleanliness
Disliked: Staff & service
We paid for 2 rooms with queen size beds, since me and my brother are both over 6 ft 3" but when we got our rooms they had only regular beds. Front desk didn't take any responsibility for that.
Stayed 1 night in Oct 2025

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close shopping area
Stayed 1 night in Jul 2025