Characterful hotel with lovely spa & gym facilities. The hotel is a bit dated and in need of some referbishments. Our original assigned room was not made up when we got up to it and had to go back to reception. This seemed like a complete shock to the person on reception but the dirty linens were still on the floor, the un-made duvet and pillows were thrown on the bed and there was rubbish and used items from the tea set about the room. After the receptionist made a few quick phone calls we were assigned a new room. The new room was large with a huge bathroom including a shower and separate bathtub. There were signs of wear about the room, marks on the walls, etc.... but we had a lovely stay and it was comfortable.
sarah
於 2025 年 5 月住了 1 晚
10/10
Jo
於 2025 年 4 月住了 1 晚
10/10
Very comfortable rooms and quiet, ideal for our short visit to relatives in adjoining Waverton.
Ken
於 2025 年 4 月住了 2 晚
10/10
Plenty of parking. Good experience would recommend to friends and family. Not to over priced.
Lai wah
於 2025 年 5 月住了 1 晚
8/10
James
於 2025 年 4 月住了 1 晚
6/10
It’s in a gorgeous hamlet out of town. The park and ride is handy but if you want to use public transport it’s not so handy. Receptionist says it was a 10 minute walk to the park and ride where you can hop on a cheap bus into Chester, but it’s a much longer trek than that, even for fast walkers like us.
Bed is hard and uncomfortable.
It’s an old place so the plumbing is noisy.
Room overlooks a derelict space, which is a shame.
Suzanne
於 2025 年 3 月住了 1 晚
10/10
Michael
於 2025 年 3 月住了 1 晚
10/10
Alistair
於 2025 年 3 月住了 1 晚
4/10
We stayed for a romantic break away, sadly the hotel is undergoing renovation work, and the room we were given was very outdated and if we'd known ahead we wouldn't have booked.
We found the building quite cold, we did however go in Feb so to be expected.
The pool was ok, again quite cold,
We reported all of this to the hotel, and in fairness they didn't give us a discount,
The hotel will be great when all its rooms look like the pictures.
Joanne
於 2025 年 1 月住了 1 晚
10/10
Very nice room and hotel and spa, staff very helpful, thanks for a lovely stay
alison
於 2025 年 3 月住了 1 晚
6/10
Grace
於 2025 年 2 月住了 1 晚
6/10
It was nice don't get me wrong but it did appear to be a bit run down aesthetically. Stains on carpets and walls and I think the place just needs a bit of TLC to be honest. I don't think it would win 4 in a bed if you get me haha the room I did notice quite a few bits that could of been cleaned a bit better and the tv didn't connect to the internet properly so we couldn't watch things without hotspotting my phone to it which was a tad annoying. but overall we enjoyed it and the bed was super comfy!
Faye
於 2025 年 2 月住了 1 晚
2/10
I’m not happy at all with my stay staff we’re very arrogant not approachable at all. I booked a dog friendly room and made sure staff knew this before arrival when I got to my room there were no dog bowls for water or food for my dog. I had to go to reception to ask for a menu as there was none in the room staff sort of brushed me off handed me a menu and ended the conversation. There was no prices on the menu and only set food on there no other options at all! Room was very dirty carpet stains chipped paint everywhere. When arriving I was told my room was not ready yet I then waited a further 20 minutes and went back to reception and room still was not ready! There was lots of rubbish under the bed HEATING TURNED OFF AND GIVEN A BLOW HEATER! I was not happy at all with my stay and am hoping to get a refund as I paid nearly £200 for ONE NIGHT to be looked at asif I was some sort of 3rd class!
真實旅客
於 2025 年 2 月住了 1 晚
8/10
Fantastic hotel would happily come back for a relaxing day/night again
Leah
於 2025 年 2 月住了 1 晚
6/10
Nice room a bit tired looking
Valentines food was good, young staff attentive,
A bit of music, soft lighting would have set the mood better.
Gary
於 2025 年 2 月住了 1 晚
8/10
The 2 nights at the hotel were pleasant, hotel was down a lane and a bit awkward to get to but nice and quiet. Staff were great but let down by the shortcomings of the computer system in the restaurant and bar.
The room we had was ok, bathroom was very small and tired. The Bedroom was ok, could do with cleaning the window frames more regularly though. Otherwise bed was comfortable enough.
Didnt use the Spa or pool.
真實旅客
於 2025 年 2 月住了 2 晚
6/10
Easy check in, but room was scruffy with sfa that has seen better days (suggest putting some pillows on it) and heating was ineffective, i had to run the hot tap for several minutes before it got warm. Had a cold night!
真實旅客
於 2025 年 2 月住了 1 晚
10/10
真實旅客
於 2025 年 2 月住了 1 晚
10/10
William
於 2025 年 1 月住了 1 晚
10/10
William
於 2025 年 1 月住了 1 晚
10/10
Moira
於 2024 年 12 月住了 3 晚
10/10
We stayed in the suite which was just perfect. Spacious with excellent furnishings. Idea for a longer stay for visiting Chester. Breakfast was cooked fresh to order along with cereals, pastries and fruit. Definitely recommend