Great value and close to Chester and easy to get to the main attractions.
Hotel reasonable though a little tired
David
於 2024 年 4 月住了 1 晚
6/10 一般般
Maria
情侶出遊
2024年4月2日
不喜歡:員工素質
This hotel looks nothing like the photos on the website. I am partially disabled and there is no lift. No offer of help with luggage as you have to carry it upstairs. Got to the room to find no hot water so couldn't freshen up before going out. Had to wait for maintenance which to be fair arrived quite quickly. Had to wait to see if it could be fixed which it could not so had to then move to another room. Reception slow to answer when ringing to explain problems, often times nobody behind reception and kept waiting along with other guests. This was the morning reception. Also got snarky when my partner complained about all the waiting and problems we were having and continually having to go up and down stairs and long corridors to seek assistance instead of sending a member of staff to assist us. Tried to use the hairdryer which you couldn't plug in due to sockets too low down to cabinet. Found another socket only to find the hairdryer didnt work. Decor old and tired. Definitely needs a refurb. Plus points, decent bed. Nobody on reception again when checking out so just left key card on counter and left.