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Reviews of Holiday Inn Cheshire - Southington, an IHG Hotel

3 out of 5
Holiday Inn Cheshire - Southington, an IHG Hotel
64 Knotter Dr, Cheshire, CT

Reviews

8.4

Very Good

Rating 10 - Excellent. 428 out of 855 reviews" "
Rating 8 - Good. 255 out of 855 reviews" "
Rating 6 - Okay. 80 out of 855 reviews" "
Rating 4 - Poor. 44 out of 855 reviews" "
Rating 2 - Terrible. 48 out of 855 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Valerie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Room was clean. Staff was friendly. It was extremely noisy from the heating device in the room to the people staying there making noise at all hours of the night, to the poor padding to isolate the communication doors between 2 rooms.
Stayed 3 nights in Apr 2024

8/10 Good

Dillinger

Stayed 1 night in Apr 2024

8/10 Good

Dillinger

Traveled with family
Liked: Staff & service, amenities
Good
Stayed 2 nights in Apr 2024

10/10 Excellent

Azalea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful.
Stayed 1 night in Apr 2024

10/10 Excellent

Elyse

Stayed 1 night in Apr 2024

6/10 Okay

michael

Stayed 1 night in Apr 2024

10/10 Excellent

Leticia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Beds very comfortable. Friendly staff. Will definitely return.
Stayed 1 night in Mar 2024

8/10 Good

Gina

Traveled with partner
There was some peeling paint/drywall in our bathroom on the ceiling but still very clean. It’s a non smoking facility but you have to walk through a cloud of a variety of smokes out the front door where everyone congregates to smoke just outside the door
Stayed 5 nights in Mar 2024

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

lucie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very polite and accommodating
Stayed 1 night in Mar 2024
Response from K.McCullough on 2024/3/31
Thank you for your stay

10/10 Excellent

Bonnie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located for our purposes. We have stayed there before and have never been disappointed with the property. This was the first time I ate in the cafe and the food was good. We will stay there again when we need to.
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Stayed 2 nights in Mar 2024

8/10 Good

Tajan

Liked: Cleanliness, staff & service
Nice and friendly staff. Keycards had issues though. Overall not a bad hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kim, Sebastian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel came under new management in the last year or so & I was really impressed with the staff & how accommodating they are, the quality & cleanliness of the place, as well as the reasonable rates. I didn’t want to leave!!
Stayed 1 night in Mar 2024

8/10 Good

Sandro

Stayed 1 night in Feb 2024
Response from K.McCullough on 2024/3/31
Thank you for you stay

6/10 Okay

Nena

Traveled with partner
Cold food
Stayed 1 night in Feb 2024

10/10 Excellent

Bill, Painesville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very friendly helpful staff. Definitely would stay here again on future business trips.
Stayed 1 night in Feb 2024

8/10 Good

Marilyn, Providence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly although rushed during breakfast. The trim was comfortable and clean. The only thing we missed was plain black tea; there didn’t seem to be a single tea bag in the whole place. Not a big problem
Stayed 1 night in Feb 2024

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My wife and I stayed here for one night while we were in town for an event. Very affordable and very good hotel for the price (and beyond). Very clean and the cooked-to-order breakfast was lovely. Would highly recommend this location!
Stayed 1 night in Feb 2024

8/10 Good

Ronald

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from K.McCullough on 2024/3/31
The bank you for your stay

10/10 Excellent

Jennifer

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would of like a fan in my room
Stayed 1 night in Jan 2024
Response from Kenya front office manager on 2024/1/27
Thank you so much for you stay

2/10 Terrible

Alain

Stayed 3 nights in Jan 2024

8/10 Good

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
IT WAS GOOD...
Stayed 1 night in Dec 2023
Response from Kenya (manager) on 2024/1/1
Thank you for your stay

10/10 Excellent

Victor

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kenya (manager) on 2023/12/31
Thank you so much for your stay

10/10 Excellent

Daniela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quiet place and the parking is so convenient. The rooms are spacious and the TV cable has HBO and a big number of channels.
Stayed 2 nights in Dec 2023
Response from Kenya (manager) on 2023/12/31
Thank you for your stay

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only possible problem was the heating. It was too warm at settings we would find cold at home.
Stayed 4 nights in Dec 2023
Response from Kenya (manager) on 2023/12/31
Thank you for your stay

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business traveler.
Very nice hotel. Convenient and quiet.
Stayed 1 night in Dec 2023
Response from Kenya (manager) on 2023/12/31
Thank you for your stay

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Ckean
Stayed 1 night in Dec 2023
Response from Kenya (manager) on 2023/12/31
Thank you for your stay

10/10 Excellent

margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent
Stayed 3 nights in Dec 2023
Response from Kenya (manager) on 2023/12/31
Thank you for your stay

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice, fast check in & check out. I liked my stay, clean room, friendly reception.
Stayed 1 night in Dec 2023
Response from Kenya (manager) on 2023/12/31
Thank you for your stay

2/10 Terrible

Michael, lindenhurst

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cigarette smell in hallway and in room.
Stayed 1 night in Dec 2023
Response from Kenya (manager) on 2023/12/31
This issue has been rectified

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great check in. Friendly and welcoming staff. Comfortable and clean room.
Stayed 1 night in Nov 2023
Response from Kenya (manager) on 2023/12/31
Thank you for your stay

10/10 Excellent

Armand

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the pool since I have 2 young kids. the hotel was close to my family and close to shopping when needed plus it was just off the main road so it was quite. Also close to highway.but no noise
Stayed 4 nights in Nov 2023
Response from Kenya (manager) on 2023/12/31
Thank you for your stay

6/10 Okay

carlos

Liked: Cleanliness, amenities, property conditions & facilities
Had a problem with payment because they ran my card to many times and didn't take responsibility for they mistake
Stayed 3 nights in Nov 2023
Response from Kenya (manager) on 2023/12/31
Customer has been refunded and this issue rectified

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kenya (manager) on 2023/12/31
The hank you for your stay we would love to have you again

10/10 Excellent

Alissa R

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go-to when we come in town. Easy, convenient, reliable.
Stayed 1 night in Nov 2023
Response from Kenya (manager) on 2023/12/31
Thank you so much for your stay

8/10 Good

nathan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Was loud
Stayed 2 nights in Oct 2023

10/10 Excellent

Shahd

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very clean!
Stayed 3 nights in Oct 2023

10/10 Excellent

TIMMY

Liked: Amenities
I like staying at this site! Very nice staff
Stayed 7 nights in Oct 2023

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value. Rooms were clean and comfortable. Staff was very responsive. Enjoyed the breakfast as well.
Stayed 1 night in Oct 2023

4/10 Poor

donald

Stayed 1 night in Oct 2023

2/10 Terrible

Carla

Disliked: Property conditions & facilities
The building is in desperate need of renovations particularly with respect to soundproofing of rooms. This was awoken by an obnoxious group of wedding guests at 12:45am and again at 2:00am. I had to call the front desk twice and threaten to call the police before they finally got them to quiet down. I will not be returning.
Stayed 1 night in Oct 2023

8/10 Good

Glynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff front desk to maids. Very clean room.
Stayed 1 night in Oct 2023

6/10 Okay

Michele

Traveled with partner
A little run down….only one elevator. Tub needed refinishing
Stayed 2 nights in Sep 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This was a clean, new, comfortable hotel. We really enjoyed everything about our stay!
Stayed 2 nights in Sep 2023

4/10 Poor

Priscilla

Traveled with partner
Disliked: Amenities, property conditions & facilities
Room - bathroom: tub is poor condition. Hand soap not convenient. No hot water for sink. My husband has walking issues and we were put at the end of a very long hallway far away from the elevator. Only two coffee pods in room -we were there for 2 nights. Won't stay here again.
Stayed 2 nights in Sep 2023

8/10 Good

Tisha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful except I fell in the shower and then my roommate did as well. It is awfully slippery and my butt is so bruised
Stayed 1 night in Sep 2023

6/10 Okay

David

Location was good for my trip to Connecticut. The lobby computer which had links to print boarding passes would not work. An employee looked into it and ran into the same problems I was having and when she went to ask her manager for help I waited for her to return which did not happen. I found her at the lobby desk as she never came back to tell me anything. Certainly removes any feeling of being a valued customer.
Stayed 1 night in Sep 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room. The small restaurant was good for a quick meal. Staff was very friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023