Great service, staff are always helpful and pays great attention to guests' needs.
Cozy rooms, great dining options, amazing bar.
Although the in-room dining menu ought to be updated and pictures are missing.
TSE YU
於 2025 年 3 月住了 2 晚
10/10 有夠讚
真實旅客
2019 年 1 月 31 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Strongly recommended
Good and patient service
真實旅客
於 2019 年 1 月住了 2 晚
8/10 不錯哦
Hidetoh
2025 年 1 月 28 日
Hidetoh
於 2025 年 1 月住了 1 晚
8/10 不錯哦
Prabhakar
2024 年 8 月 3 日
Prabhakar
於 2024 年 7 月住了 1 晚
8/10 不錯哦
LAGEON
2024 年 7 月 16 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
LAGEON
於 2024 年 7 月住了 4 晚
10/10 有夠讚
SAN
商務旅客
2024 年 5 月 9 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
SAN
於 2024 年 5 月住了 3 晚
2/10 很糟糕
SANTIPARB
2023 年 10 月 13 日
SANTIPARB
於 2023 年 10 月住了 4 晚
10/10 有夠讚
Deepak
商務旅客
2023 年 9 月 26 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Deepak
於 2023 年 9 月住了 1 晚
10/10 有夠讚
真實旅客
商務旅客
2023 年 9 月 19 日
喜歡:員工素質、住宿環境和硬體和客房舒適度
It was a good stay there in Mercure. Room should be better in terms of cleanliness. Other than that everything fine.
真實旅客
於 2023 年 9 月住了 4 晚
4/10 不太好
SANTIPARB
2023 年 8 月 11 日
SANTIPARB
於 2023 年 8 月住了 1 晚
2/10 很糟糕
Santiparb
商務旅客
2023 年 8 月 11 日
不喜歡:整潔度和員工素質
an official complaint
we would like to have an official complaint with your service due to my team did not satisfy with our service.
Let me summarize as below following
1. Anonymous underwear in wardrobe in Santiparb's room , even he told your staff but next day it's still in the room
2. WIFI could not use for 2 days
3.no slipper in room
4.the maid took toothpaste from the bathroom and no refill
Since we had been stayed with you for 2nd time already this time really not reach the level of satified , please improve your cleaniness , facilty and customer service.
Santiparb
於 2023 年 8 月住了 3 晚
6/10 一般般
Manoj
家庭旅遊
2023 年 8 月 7 日
喜歡:整潔度和住宿環境和硬體
Feedback on Recent Hotel Stay
While I appreciate the convenience and location of your hotel, I must express my disappointment with the overall quality of service during my stay. Despite the charges incurred, I found that the service response was lacking and did not meet my expectations.
Some specific areas that I believe need improvement include:
Customer Service: I encountered delays and challenges when trying to reach out for assistance. Timely and efficient customer service is crucial, especially for guests who rely on your staff for various needs.
Room Maintenance: The condition of the room I stayed in was not up to the standard I anticipated. [Provide specific details if applicable, such as cleanliness issues or maintenance concerns.]
Value for Money: The discrepancy between the charges for the stay and the quality of service provided was concerning. It's important for guests to feel that they are receiving value for the price they pay.
I believe that by addressing these issues, your hotel can greatly enhance the overall guest experience and reputation. I hope my feedback will be taken into consideration as you work to improve your services.
I want to emphasize that my intention in providing this feedback is to assist you in creating a better experience for future guests. I hope that you will take my comments constructively and use them to make positive changes.
Thank you for your attention to my concerns. I look forward to hearing about any actions you plan to take to address these issues.
Manoj
於 2023 年 8 月住了 3 晚
10/10 有夠讚
Ramesh
商務旅客
2020 年 10 月 1 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good and apt stay. Good service
Ramesh
於 2020 年 9 月住了 1 晚
10/10 有夠讚
YuShin
商務旅客
2020 年 4 月 20 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
YuShin
於 2020 年 2 月住了 2 晚
10/10 有夠讚
真實旅客
商務旅客
2019 年 11 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I liked their in-room dining service the best .Whatever I asked, The chef ensured that I got everything at one go --from salad to salt-pepper to pickle or required sauces. I did not have to call back gain for anything.
The food was as per my specification.
The property is new and has been very tastefully done up .
真實旅客
於 2019 年 11 月住了 2 晚
8/10 不錯哦
BOOSEOP
2019 年 9 月 28 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
출장용으론 손색없음
주변에 볼건 없지만 출장자에게는 굿
BOOSEOP
於 2019 年 9 月住了 4 晚
4/10 不太好
vishwesh
2019 年 9 月 24 日
YOU HOTELS NEEDS TO IMPROVE ON THE FOOD QUALITY AND THE WATER IN BATHROOM WHICH SMELLS. UNDERSTAND YOU HAVE EX PACK PEOPLE VISITING. BUT THE RATE OF THE BUFFET DINNER IS TOO HIGH COMPARE TO THE QUALITY.
vishwesh
於 2019 年 9 月住了 2 晚
10/10 有夠讚
真實旅客
商務旅客
2019 年 8 月 4 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
very friendly staff and clean hotel.
Nice food too!
真實旅客
於 2019 年 7 月住了 7 晚
10/10 有夠讚
真實旅客
2019 年 6 月 10 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
괜찮음
깔끔하고 친철하네요.
真實旅客
於 2019 年 6 月住了 7 晚
10/10 有夠讚
真實旅客
商務旅客
2019 年 6 月 8 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel people was so kind and service was so great
真實旅客
於 2019 年 6 月住了 5 晚
10/10 有夠讚
真實旅客
2019 年 5 月 28 日
真實旅客
於 2019 年 5 月住了 1 晚
8/10 不錯哦
Matej
2019 年 5 月 11 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Matej
於 2019 年 5 月住了 2 晚
2/10 很糟糕
真實旅客
商務旅客
2019 年 4 月 16 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Not providing complimentary break fast or dinner is very bad and charging more money for one day.