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富勒湖汽車旅館的評分

2.5 out of 5
富勒湖汽車旅館
9300 Smiley Rd., Chemainus, BC

評論

7.2

不錯哦

10 分，有夠讚；309 則評論中有 56 則" "
8 分，不錯哦；309 則評論中有 124 則" "
6 分，一般般；309 則評論中有 80 則" "
4 分，不太好；309 則評論中有 29 則" "
2 分，很糟糕；309 則評論中有 20 則" "

7.8/10

整潔度

7.8/10

員工素質

6.8/10

設施服務

6.8/10

住宿環境和硬體

6.6/10

環保程度

評論

8/10 不錯哦

xiaolai

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店就在1号公路旁，但窗户的隔音效果很好，一点不吵。服务很好。干净整洁。还准备了点炉灶和锅具，适合中国人。房间略小。
於 2018 年 7 月住了 1 晚
Sean&Lynette 於 2018年8月1日回覆
Thank you much for your review we are happy you and your family enjoyed your stay with us and look forward to seeing you again.

4/10 不太好

Mila

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
It was dirty, run down and smelly.
於 2024 年 5 月住了 1 晚
Sean Oliver 於 2024年5月21日回覆
Hi Mila, Thank you for the feedback, we would be happy to speak to you regarding your stay and see what the issues were and what we can do better in the future. Thank you

4/10 不太好

Laurie

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 4 晚
Sean Oliver 於 2024年5月21日回覆
Hi Laurie, Thank you for your feedback. We would love to speak to you regarding your stay and what we can do differently. Thank you

10/10 有夠讚

Chris

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
Very impressive how comfortable the room is.
於 2024 年 5 月住了 2 晚
Sean Oliver 於 2024年5月13日回覆
Thank you for the feedback Chris. We Hope to see you next visit.

8/10 不錯哦

Brandon

喜歡：整潔度、員工素質和住宿環境和硬體
Able to park a 16 ft cube truck there
於 2024 年 4 月住了 4 晚
Sean Oliver 於 2024年5月13日回覆
Thank you for the feedback, We hope to see you again soon!

6/10 一般般

Diana

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My room was clean and quiet 🙂
於 2024 年 5 月住了 2 晚
Sean Oliver 於 2024年5月21日回覆
Hi Diana, Thank you for the feedback. Hope too see you next visit.

8/10 不錯哦

Angela

喜歡：設施服務
Clean, comfy bed
於 2024 年 4 月住了 1 晚
Sean Oliver 於 2024年4月22日回覆
Hi Angela, Thank you for the feedback, we hope to see you next visit.

8/10 不錯哦

linda

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
With car driving a few min to shops/ theatre/downtown area/ museum/ Cafes
於 2024 年 2 月住了 1 晚
Sean Oliver 於 2024年4月3日回覆
Hi Linda, thank you for the feedback. We hope to see you again next visit.

10/10 有夠讚

Desiree

於 2024 年 2 月住了 1 晚
Sean Oliver 於 2024年4月2日回覆
Thank you for the feedback, we hope to see you next visit.

8/10 不錯哦

Linda

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The motel is a good value for the amount we paid. The rooms were clean, and warm and the motel was located where we needed to be. It was a last minute booking due to an impending storm. The fellow who checked us in was very efficient and caring. Very basic lodging but there when we needed it.
於 2024 年 1 月住了 2 晚

8/10 不錯哦

Darrin

寵物同遊, 家庭旅遊
喜歡：員工素質和設施服務
Nice room, quiet, good heater and air conditioning. Not enough outdoor waste garbage cans. All in all we would stay again.
於 2023 年 10 月住了 4 晚
Sean Oliver 於 2023年11月16日回覆
Hi Darrin, Thank you for the feedback. We hope to see you next visit to Chemainus.

4/10 不太好

Christian

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
A éviter
La direction se permet de noter vos numéro de carte bancaire sur un cahier en plus d'encaisser une caution de 150 $. Cette caution a été remboursée 10 jours après mon séjour, et après réclamation par mail. Patron très désagréable.
於 2023 年 10 月住了 1 晚
Sean Oliver 於 2023年10月19日回覆
Thanks for your feedback. We secure a pre authorization for all guests by credit card and its refunded after check out. Thank you for staying with us. We hope you have a great holiday.

6/10 一般般

Dave

喜歡：員工素質和住宿環境和硬體
It was a good stay
於 2023 年 9 月住了 1 晚
Sean Oliver 於 2023年9月25日回覆
Hi Dave, Thank you for the feedback. We hope to see you next visit.

8/10 不錯哦

James

家庭旅遊
喜歡：整潔度
I’m only rating staff, service & area around the property as 3 because this is not a 5 star stop. There are really no amenities and the staff are not on-site available 24/7. The staff were excellent at what they did when they were on-site. This is a motel along the highway that really just looks like an old motel along the highway. However, the room we stayed in was as modern as any 4 star I’ve stayed in. So you definitely can’t judge a book by its cover in this case.
於 2023 年 8 月住了 2 晚
Sean Oliver 於 2023年9月22日回覆
Hi James, We appreciate the feedback. We are working to update the exterior of the property in the near future. We look forward to this and hope to see you again soon!

10/10 有夠讚

Heidi

於 2023 年 9 月住了 1 晚
Sean Oliver 於 2023年10月13日回覆
Thank you for the feedback. We hope to see you again soon.

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
Felt like home. Very nice kitchenette and nice to be able to open the windows and door for fresh air. Quiet property and the restaurant next door was very handy.
於 2023 年 9 月住了 4 晚
Sean Oliver 於 2023年9月13日回覆
Thank you James for the feedback, we hope to see you again soon!

8/10 不錯哦

Tim

喜歡：整潔度、員工素質和住宿環境和硬體
Staff were friendly and accomidating to our requests
於 2023 年 8 月住了 1 晚
Sean Oliver 於 2023年9月1日回覆
Hi Tim, thank you for the feedback. We hope too see you again soon.

6/10 一般般

naomi

喜歡：員工素質
it is a motel by all mean
於 2023 年 6 月住了 1 晚
Sean Oliver 於 2023年9月1日回覆
Thank you for the feedback Naomi. We hope to see you again soon.

8/10 不錯哦

Patricia

家庭旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
It is an old motel, near the freeway.
於 2023 年 8 月住了 2 晚
Sean Oliver 於 2023年8月22日回覆
Thank you Patricia for the feedback and we hope to see you again soon!

8/10 不錯哦

James

商務旅客
喜歡：整潔度
不喜歡：設施服務
FINE FOR THE PRICE
於 2023 年 8 月住了 1 晚
Sean Oliver 於 2023年8月22日回覆
Thank you for the feedback, we hope to see you again soon.

8/10 不錯哦

Lesley

喜歡：整潔度、員工素質和住宿環境和硬體
It was great
於 2023 年 7 月住了 1 晚
Sean Oliver 於 2023年8月18日回覆
Hi Leslie, thanks for the feedback. We hope to see you again soon!

6/10 一般般

Mark

於 2023 年 8 月住了 1 晚
Sean Oliver 於 2023年8月18日回覆
Thank you for the feedback,we appritiate you staying with us. Hope to see you again!

10/10 有夠讚

Laraine

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very clean and comfortable. Conveniently located to our destination in Chemainus.
於 2023 年 8 月住了 1 晚
Sean Oliver 於 2023年8月12日回覆
Hi Laraine, thank you for the feedback and we hope to see you again soon!

10/10 有夠讚

Dahn

於 2023 年 8 月住了 1 晚
Sean Oliver 於 2023年8月22日回覆
Thank you for the feedback we appreciate you staying with us.

8/10 不錯哦

Bill

喜歡：員工素質
於 2023 年 7 月住了 3 晚
Sean Oliver 於 2023年9月1日回覆
Thank you for staying with us Bill, we hope to see you again soon.

8/10 不錯哦

Thelma

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Sean Oliver 於 2023年8月2日回覆
Hi Thelma, thanks for staying with us and posting your review. We hope to see you again soon!

8/10 不錯哦

Kazia

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice if you're looking for a good place to use as a landing base while exploring. No AC but with the window open it was fine. Excellent water pressure. Very friendly staff
於 2023 年 7 月住了 4 晚
Sean Oliver 於 2023年7月14日回覆
Hi Kazia, thank you for posting your review and we hope to see you again soon!

4/10 不太好

Russel

不喜歡：員工素質和住宿環境和硬體
I notified them I would be a late night check in, sent in a signed form, ID, and Mastercard photocopy. Was told to call when I got off the Victoria ferry. Called and no answer, went to voice mail. Called again when I arrived at the motel, no answer, left a message, Had the choice of sleeping in my car or find another accommodation for the night. When I checked in I found I had been billed for the night I had no access to the room, so I paid two places for the same night. Check in was only from 3:00 pm to 10:00 pm. Check out was "use the mail slot" to drop off the keys. The find dining restaurant they advertised was up the street and not part of the motel.
於 2023 年 7 月住了 3 晚
Sean Oliver 於 2023年7月13日回覆
Hi Russel, unfortunately we weren't notified of a late check in and did mention this to you, when a guest shows up after hours without first setting it up with office staff we are unable to accommodate. The restaurant located next door is a seperate business with seperate owners. We understand your frustration with being charged for not showing up for your scheduled booking however this is our policy when a guest fails to show up for there booking.

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent service and clean quiet room. AC filter may need service and TV remote not working well.
於 2023 年 7 月住了 1 晚
Sean O 於 2023年7月2日回覆
Hi James, thank you for your feedback, we hope to see you again soon!

6/10 一般般

Bev

Motel was close to the highway and to sleep we had to open the window so noise was an issue. The TV and converter did not work.
於 2023 年 6 月住了 1 晚
Sean Oliver 於 2023年6月18日回覆
Hi Bev, Thank you for your review. We have had a look at the TV and cable and remote and it all seems to work great. We do apologize for the inconvenience, staff are available to help with any issues experienced in the room after checking in. We hope to see you again.

10/10 有夠讚

Em

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Clean room at a fair price. Quiet for being so convenient to the highway. Basic amenities include wifi and locally roasted coffee for the in-room electric drip machine. One tesla charging station available, but no J1772s. Saw some of the dodgy reviews and decided to take a chance, will stay here again when needing a stop “on the way”.
於 2023 年 6 月住了 1 晚
Sean O 於 2023年6月15日回覆
Hi Em, thanks for staying with us, we appreciate your review! Hope to see you again.

10/10 有夠讚

Mandeep

於 2023 年 5 月住了 1 晚
Sean O 於 2023年6月13日回覆
Thank for staying with us and posting your review. We hope too see you again soon!

8/10 不錯哦

Denise，Miami

情侶出遊
喜歡：整潔度和員工素質
Although the property is older, it is well kept, clean, quiet and very affordable. Exactly what we were looking for!
於 2023 年 6 月住了 1 晚
Sean Oliver 於 2023年6月7日回覆
Hi Denise, thank you for the review and we hope to see you again soon!

8/10 不錯哦

Sudheer

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 1 晚
Sean Oliver 於 2023年6月7日回覆
Thank you for staying with us! Hope to see you again soon.

6/10 一般般

victor

喜歡：整潔度和員工素質
location was convenient. i was lucky that somebody was there when i arrived.(very nice and helpful)
於 2023 年 5 月住了 1 晚
Sean 於 2023年5月27日回覆
Hi Victor, thank you for your review. Hope to see you again soon.

4/10 不太好

Jim，Port Alberni

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very disappointed. It served as a place to sleep but nothing more. Ownership needs to invest in updating
於 2022 年 10 月住了 1 晚
Sean 於 2022年10月24日回覆
Hi Jim, we are always updating the property each season, its unfortunate that you didn't enjoy staying with us. We are always here to listen and help if there was an issue during your stay its best to let staff know so we can resolve the problem. We appreciate your feedback.

2/10 很糟糕

Steven

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
The picture showing is not what the rooms looked like. There was no hot water on the entire property when we stayed there. The room was dirty and without air conditioning. We opened the window, only to be right by the dumpster. On top of that we paid the price of chain hotels in the area with no apology or concern by the owner for any of these issues. I had to fight and threaten to get a refund for the next night as we decided to not stay another night. DO NOT STAY HERE!
於 2022 年 9 月住了 2 晚
Sean O 於 2022年9月24日回覆
Hi Stephen, we had offered you a different room and you declined, we had our hot water tank blow up and flooded a room, we apologize for the inconvenience. We refunded your second night. Have a beautiful day.

6/10 一般般

Melissa

家庭旅遊
It's just okay, the water service was cut off in the morning without letting the people know. You get what you pay for.
於 2022 年 9 月住了 1 晚
Sean O 於 2022年9月19日回覆
Hi Melissa, we apoligize as we had the hot water tank blow up, it was an emergency and hope to see you again Thank you.

8/10 不錯哦

Rolf

喜歡：整潔度、員工素質和住宿環境和硬體
於 2022 年 9 月住了 1 晚
Sean O 於 2022年9月14日回覆
Hi Rolf, thank you for staying with us! We appreciate leaving a review.

4/10 不太好

Ron

家庭旅遊
不喜歡：員工素質、住宿環境和硬體和客房舒適度
No lighting, no internet, stinky, no hot water.
Internet was nonexistent. Phone would latch on at least me bar, for a few seconds, and drop. Wife had to work remotely and couldn’t. She ended up staying up all night trying to work and kept me and my son up. We were exhausted and miserable. I spent 1.5 hours trying to ask to cancel on hotels.com, but they kept dropping the call and asking me the problem over and over. Finally told me they couldn’t cancel. Then asked the hotel manager to cancel the second day and they refused. So we put up with two nights like that. On top of the internet problem, the room photos had two rooms with a door inbetween. This one didn’t. Also, it smelt like it wasn’t used for a month. And the room was VERY dark. I actually had to use my phone flashlight, hanging in the imupper cabinets in order to be able to cook food. Unreal. Also, the hot and cold taps were reversed, since 1965, and somehow the owner didn’t bother to fix that mistake for 57 years. So pathetic.
於 2022 年 9 月住了 2 晚
Sean 於 2022年10月24日回覆
Hi Ron, we had spoke to you regarding your issues and resolved the issue and asked if you would like to be moved rooms and you had declined, its tough for us to fix family issues, that's out of our control. We hope you have a wonderful day.

8/10 不錯哦

Anthony

寵物同遊
喜歡：整潔度和員工素質
Overall the manager was helpful. Priced right in the context of what’s available. I have no problem with staying again. Kitchenette would come in handy for a longer stay. Restaurant next door served good fair.
於 2022 年 8 月住了 2 晚
Sean 於 2022年8月30日回覆
Thanks for staying with us we appreciate your review.

8/10 不錯哦

Janet

家庭旅遊
喜歡：住宿環境和硬體和客房舒適度
於 2022 年 8 月住了 6 晚
Sean O 於 2022年8月13日回覆
Hi Janet, thank you for posting your review and we hope to see you next visit to the island!

8/10 不錯哦

Akasha

於 2022 年 8 月住了 2 晚
Sean O 於 2022年8月9日回覆
Hi Akasha, thank you for staying with us! We do apologize for the housekeeping issue and brought it directly to our staff. We really hope to see you again next visit to the island. Have a great summer!

6/10 一般般

Douglas

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
For the price, overall, it is a nice motel. However, the owner is trying to rent things himself, and when I ordered new towels for the second day, because the shower was leaking, he said that he would bring them up, and never did. Disappointing that we couldn’t have the towels for a second day.
於 2022 年 7 月住了 2 晚
Sean 於 2022年8月8日回覆
Hi Douglas, we apologize as we are short staffed this season, we are working to fix these issues. Thanks for your review!

8/10 不錯哦

Shirley

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
We had booked for 3 adults and there was only 2 sets of towels and coffee cups etc. It would have been nice if there had been allowances made for the 3rd person. Other than that....good job! Very clean and friendly staff.
於 2022 年 7 月住了 2 晚
Sean O 於 2022年7月18日回覆
Hi Shirley, we appreciate your review, we are looking at adding additional items when there are over the 2 guests. We would love to see you again soon!

10/10 有夠讚

Scott

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
Last minute family getaway. Was able to book at a reasonable rate. Nothing fancy, but clean and recently reno’d. Everything was as advertised.
於 2022 年 7 月住了 2 晚
Sean 於 2022年7月6日回覆
Hi Scott, Thank you for staying with us and we hope to see you again!

2/10 很糟糕

Alan

情侶出遊, 家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I wouldn't even recommend this place to my worst enemy. The first night my wife dropped something under the bed and I moved it and found a old package of cheese. the only light in the main room was the ceiling light .3 of the sockets in the same room were connected to the same light switch. the taps in the tub wouldn't shut off and they had been like that for quite awhile because it left a stain in the tub. also when i went down to office to complain about finding the cheese i had asked the manager when the room was cleaned and he had said that very morning and all he could say is sorry. the rugs were stained in the main room and uneven in the bedroom and there was no bed side table in the main room or lamp in the main room. the fridge had a build up of ice over an inch thick. According to your website there was supposed to be an air conditioner and there wasn't one.
於 2022 年 6 月住了 6 晚
Sean O 於 2022年7月4日回覆
We apologize for the inconvenience, its a super tough to change your outlook on life in general, we hope you find the happiness you deserve.

8/10 不錯哦

Diane

於 2022 年 6 月住了 1 晚

10/10 有夠讚

Denise，Miami

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is older but very well maintained. Check-in was a quick, easy process with friendly staff. Room was clean, comfortable bed, good shower, efficient kitchenette items for 2. Overall - affordable and exceeded my expectations. I will book again for my next trip.
於 2022 年 6 月住了 4 晚
Sean 於 2022年6月14日回覆
Hi Denise, thank you for staying with us and leaving your review! We hope to see you again soon.

2/10 很糟糕

Donald

不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 6 月住了 2 晚