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Queens Hotel Cheltenham

4.0 star property
Luxury hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Queens Hotel Cheltenham

View from room
Exterior
Lobby sitting area
Lunch and dinner served
Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk
Nestled in a vibrant shopping district, Queens Hotel Cheltenham offers an upscale retreat with a serene garden and cozy library. Savor lunch or dinner at Victoria's restaurant, unwind by the lobby fireplace, and stay connected with in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Double Room, 1 Queen Bed, Ensuite

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Free bottled water
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Free bottled water
  • 279 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Free bottled water
  • 365 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Free bottled water
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.4 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Free bottled water
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Free bottled water
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite | Premium bedding, minibar, in-room safe, desk

Classic Double Room, 1 Queen Bed, Ensuite

8.8 out of 10
Excellent
(31 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Private bathroom
Bathrobes
Hair dryer
Free bottled water
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed
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About the neighborhood

Located in Cheltenham, Queens Hotel Cheltenham is in the city center. Travelers who have shopping on the agenda can visit Gloucester Docks and Gloucester Quays. Walks With Hawks and Barnwood Arboretum & Park are also worth visiting. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area. Guests love the hotel's central location.
Visit our Cheltenham travel guideOpens in a new window
Map
The Promenade, Cheltenham, England, GL50 1NN

What's nearby

  • Cheltenham Town Hall - 4 min walk - 0.4 km
  • The Promenade - 6 min walk - 0.5 km
  • Cheltenham General Hospital - 11 min walk - 1.0 km
  • University of Gloucestershire - 12 min walk - 1.0 km
  • Cheltenham Racecourse - 4 min drive - 3.0 km

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪The Bayshill Inn - ‬6 min walk
  • ‪Cafe Nero - ‬4 min walk
  • ‪Bosco Pizzeria - ‬3 min walk
  • ‪MooMoo - ‬7 min walk
  • ‪The Ivy Montpellier Brasserie - ‬3 min walk

About this property

Queens Hotel Cheltenham

Luxury upscale hotel near Cheltenham Racecourse
Consider a stay at Queens Hotel Cheltenham and take advantage of a terrace, a garden, and a library. The on-site restaurant, Victoria's, offers lunch and dinner. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Cooked-to-order breakfast (surcharge), bike rentals, and self parking (surcharge)
  • An electric car charging station, express check-out, and express check-in
  • Smoke-free premises, a 24-hour front desk, and coffee/tea in the lobby
  • Guest reviews speak highly of the central location, helpful staff, and first-rate property condition
Room features
All 84 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 40-inch LED TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and desks

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Frequently asked questions

Is Queens Hotel Cheltenham pet-friendly?

Yes, dogs are allowed at this property. There's a fee of GBP 30 per pet, per night. Service animals are exempt from fees.

How much is parking at Queens Hotel Cheltenham?

Self parking is available for GBP 15 per night.

What time is check-in at Queens Hotel Cheltenham?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of GBP 50 (subject to availability).

What time is check-out at Queens Hotel Cheltenham?

Check-out is at 11:00 AM. Late check-out is available for GBP 50 (subject to availability).

Where is Queens Hotel Cheltenham located?

Located in the heart of Cheltenham, this luxury hotel is within a 5-minute walk of Imperial Gardens, Statue of Edward Wilson, and Cheltenham Town Hall. The Promenade and Everyman Theatre are also within 10 minutes. Cheltenham Spa Station is 19 minutes by foot.

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Queens Hotel Cheltenham Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 618 out of 1010 reviews
Rating 8 - Good. 265 out of 1010 reviews
Rating 6 - Okay. 84 out of 1010 reviews
Rating 4 - Poor. 24 out of 1010 reviews
Rating 2 - Terrible. 19 out of 1010 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service wonderful staff and a great place to stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Pawan

Good location and a nice hotel.
Stayed 1 night in Jul 2025

10/10 Excellent

Hussein

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to base yourself for Cheltenham and surrounding areas
Stayed 1 night in Aug 2025

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times, always a lovely stay, beautiful hotel and facilities. Always made to feel a valued customer from all the staff. I wouldn't stay anywhere else on my trips to Cheltenham.
Stayed 1 night in Aug 2025

10/10 Excellent

Martin

Great hotel. Friendly helpful staff, good restaurant, great location. Cleanliness generally OK although vacuuming of bedroom left a lot to be desired.
Stayed 4 nights in Aug 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel , very convenient for shopping and eating out
Stayed 1 night in Jun 2025

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice historic building and hotel. Recently renovated rooms at a high standard. Excellent breakfast.
Stayed 1 night in Aug 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful building and full of history. The rooms and bed are very comfortable, bathrooms modern and clean yet fitting.
View from our room window.
Reception area.
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
A very smart upmarket hotel. Excellent location for my requirements.
Stayed 3 nights in Jul 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely meal in the Victoria restaurant and were well looked after by Ishmael. Only downside was that the room was noisy at night with people drinking outside at the restaurant opposite until gone 1.00 am.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay everything was spot on
Stayed 2 nights in May 2025

8/10 Good

ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was not really our type of hotel we like friendly places, not as posh as this.
Stayed 1 night in Aug 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and close to bars and restaurants
Stayed 1 night in Jun 2025

10/10 Excellent

David J

Liked: Cleanliness, staff & service, amenities
With one notable exception, this is a wonderful hotel in a superb location. The aroma of smelly drains in the lobby area and elevator, dampens the celebratory mood the rest of this venue.
Stayed 1 night in Aug 2025

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iconic landmark in Cheltenham. Excellent location. Comfortable spacious room. Pleasant staff. Good to be able to have meals without loud music. Room service is a great option but at £7.50 pp a pricey one.
Stayed 2 nights in Aug 2025

10/10 Excellent

roger

Liked: Cleanliness, amenities, property conditions & facilities
Staff nice and friendly clean spacious great location
Stayed 1 night in Jun 2025

10/10 Excellent

Ganesh

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, I had a very pleasant stay and would definitely return. Highly recommend to anyone looking for a comfortable and hassle-free hotel experience!
Stayed 3 nights in Apr 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and hotel clean
Stayed 1 night in May 2025

10/10 Excellent

Dennis

Fabulous staff. The restaurant was a wonderful surprise - food was excellent and so well presented. Great location
Stayed 2 nights in Jun 2025

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Helpful staff. Good food. Comfortable bed.
Stayed 2 nights in Jul 2025

8/10 Good

peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food good, room good, no decaf tea ! Took 3 attempts to get some taken to the too because of language barrier - poor English from staff
Stayed 3 nights in Aug 2025

8/10 Good

Mary

Comfortable bed Unfortunately the air conditioning did not seem to be working ; there were no clear instructions how to use it so the room was like an oven
Stayed 1 night in Aug 2025

10/10 Excellent

DANIEL

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful and its location is excellent. The building is very old and noisy. Unfortunately our room had a terrible view but in part it was our fault for not selecting a city view room.
Stayed 3 nights in Jun 2025

10/10 Excellent

Stephen

Spacious comfortable and ideal location for us
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

CJF weekend

Lovely hotel and great location. Good food too
Stayed 3 nights in May 2025