We stayed at this hotel on our return trip from Florida. We don't need fancy but we do require clean and safe. I called ahead the day prior to ask if a pack and play was available. Deb was absolutely fantastic and her customer service was top notch on the phone, letting me know she had one for use.
When we arrived, check in was relatively swift and we went immediately to check out our room before loading up all of our stuff to bring it inside from our vehicle.
Upon entering the room, it had a musky odour and we could tell the cleaning job was sub par. No biggie, we travel with Lysol wipes so I could clean up fairly quickly. Upon entering the bedroom, immediately upon looking at the bed, it appeared made but the sheets and bedding were covered with hundreds of little black dog hairs. I went and spoke with reception and she apologized and said she would send someone to change the bedding immediately; which she did. The floors were filthy and upon wiping the counters, my Lysol wipes were nasty. We were exhausted and just wanted to sleep.
As my husband and I started to set up the pack and play for our baby, we realized it was missing its legs/wheels and could not be used as it would not unfold properly. This sucked because it should have been looked at prior to putting it in our room. There was no other for use.
This suite has SUCH potential, if only the cleanliness standards were taken up quite a few notches. We would definitely stay here again if that was addressed.