Unexpected $100 deposit at check-in. I needed to go to Chattanooga regarding a family issue for one night. I chose Red Roof for the value price. I had to klarna the room due to being currently in a tight spot. You know nothing about an additional deposit at check-in until you get there at 4:00 and it is too late to cancel. Cash or credit. I used my debit. I got nervous later because I started reading the Google reviews and a lot of people complained about not getting their deposit back. I discovered a hole in the backside of the bathroom door later in the evening and it worried me they might think it was me. I left the room super clean. Checked out at 9:00 and asked about deposit. He said it was processed after they had checked my room after 11:00. I did get my deposit back after 5 days..The whole thing just stressed me. For this I will not stay here next time. A lot of people complained of roaches but I did not see any. Pro: I found the room clean. Air conditioner worked well. The people seemed nice. Waffle House is literally a couple steps next door. Cracker Barrel a short walk. Free breakfast is typical Continental with warm eggs and sausage.
Suzanne
於 2025 年 7 月住了 1 晚
4/10
The shampoo was completely empty when we showed up and should’ve been checked when clean, also no body wash. The pictures of breakfast is just for show all you get is donuts and a muffin no waffles no cereal or microwave for the grits but we were allowed to take the food to the room to make. Staff wasn’t very friendly when I ask if they had any actual breakfast.
Sierra
於 2025 年 6 月住了 1 晚
10/10
Nice place to stay. Very close to Ruby falls.
Surya
於 2025 年 7 月住了 1 晚
4/10
It was a decent place to lay our heads. I did have an issue with the deposit situation. We were charged $100 on top of our room price, which we were fine with. But we’re told we would get refunded the $100 when checking out.
Checking out we were told it would take up to 3 days to get our refund AND I see an ADDITIONAL $100 deposit charged to my account the day of check out.
I better see a $200 deposit refund coming my way very soon or I will be raising hell. We left that room as we found it, minus an unmade bed, and are not smokers.
Because of this, I am lowering my rating.
Amanda
於 2025 年 7 月住了 1 晚
10/10
Overall was a good experience. For the price you cant beat it!
Victor
於 2025 年 7 月住了 1 晚
6/10
It had a lot going on outside since access to the rooms was from the outside people would just be standing around. U hear arguments in the middle of the night. I didn’t expect it to be ran down. But it was clean from what I seen at least. They tried to charge us for a night WE DIDNT STAY and expedia had to call their manager to get our money back.
Kjuaneisha
於 2025 年 6 月住了 3 晚
10/10
This is an older property that you can tell they are working to fix up. Our room was nice and clean and worked great for a one night stop.
Jonathan
於 2025 年 6 月住了 1 晚
10/10
Loved every second
Lester
於 2025 年 6 月住了 2 晚
10/10
Great experience. I’ll definitely be back!
Brittany
於 2025 年 7 月住了 1 晚
2/10
When we checked in the person working the front desk had a baby on their hip. Not a big deal. Once we got to our room, we looked the room over. The AC was off and tripped. We had to reset it three times to get it to start. Every pillow had someone else hair on it. Both beds fitted sheets had stains. The selector knob on the tub came out the wall. Front desk did offer to have some come change the pillow cases. When we went to the desk to ask the clerk about the selector valve coming out the wall they were in the middle of changing a dirty diaper.
Robert
於 2025 年 6 月住了 1 晚
8/10
We enjoyed being right in between a Waffle House and a Cracker Barrel.
Shelley
於 2025 年 6 月住了 1 晚
6/10
Very rundown. Good location, but felt unsafe. Was clean.
Emily
於 2025 年 6 月住了 1 晚
10/10
Great staff
Fredy
於 2025 年 6 月住了 1 晚
10/10
Great place to stay
Madonna
於 2025 年 4 月住了 1 晚
10/10
Kids loved the pool. I wish there was a coffee pot in the room. First floor rooms are accessed from outside. Second floor rooms from a hallway. Quiet location.
Kelly
於 2025 年 6 月住了 1 晚
8/10
Kathann
於 2025 年 6 月住了 4 晚
10/10
Room was very nice, clean and had a great smell. Staff was also very friendly. Would definitely stay there again.
Britney
於 2025 年 6 月住了 1 晚
10/10
The hotel was in good condition and easy parking and staff was nice.
Michael
於 2025 年 6 月住了 1 晚
8/10
Only one night, but it was perfect
Venecia
於 2025 年 5 月住了 1 晚
10/10
Property seems great. The Expedia check in experience was non existent as they seem to have completely lost all my information and won't pull up even the existence of the booking on the app
Carson
於 2025 年 6 月住了 1 晚
6/10
It's easy with the dog but is not very appealing. Also someone at Expedia or the hotel dropped the ball on my request to have a first floor due to our old dog having a hard time going up stairs. They claim they never got the request.