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Reviews of Hampton Inn Chattanooga East Ridge

2.5 out of 5
Hampton Inn Chattanooga East Ridge
623 Camp Jordan Parkway, Chattanooga, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 567 out of 753 reviews" "
Rating 8 - Good. 124 out of 753 reviews" "
Rating 6 - Okay. 31 out of 753 reviews" "
Rating 4 - Poor. 15 out of 753 reviews" "
Rating 2 - Terrible. 16 out of 753 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near restaurants and shopping
Stayed 2 nights in May 2024
Response from Jerry on 2024/5/14
Wonderful!! Glad you enjoyed your stay.

2/10 Terrible

TracyExpedia

Business traveler
I did not like repeatedly being told when the remote for tv did not work and when I drove all day o lay to be told an hour before checkin that I could no t check in, ‘you made reservations with a 3rd party not Hilton’ and there was no help to be found because ‘I reserved through a 3rd party’. It makes me not want to use Expedia anymore and reserve directly through chain.
Stayed 1 night in May 2024
Response from Jerry on 2024/5/14
Sorry for the inconvenience, we hope that you will try us again

6/10 Okay

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jerry on 2024/4/25
Thank you for your survey response. We look forward to seeing you again very soon.

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and efficient
Stayed 1 night in Apr 2024
Response from Jerry on 2024/4/18
Awesome!! Glad you enjoyed it

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Jerry on 2024/4/15
Glad you enjoyed your stay and we hope to see you soon again!

6/10 Okay

Carol

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The floor wasn’t cleaned
Stayed 1 night in Apr 2024
Response from Jerry on 2024/4/8
My apologies about the cleanliness issues.

10/10 Excellent

Lisa, cape coral

Traveled with family
Liked: Staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2024
Response from Jerry on 2024/4/5
Wonderful!!! Glad you enjoyed your stay

10/10 Excellent

anthony

Stayed 2 nights in Mar 2024
Response from Jerry on 2024/4/25
Awesome!!! Glad you enjoyed i!

10/10 Excellent

Sergio, Novi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, right off the highway, lots of dining options nearby.
Stayed 1 night in Mar 2024
Response from Jerry on 2024/4/1
Awesome!! We're glad you enjoyed your stay.

2/10 Terrible

Monray

Stayed 1 night in Mar 2024
Response from Jerry on 2024/4/25
I apologize that your stay was less than satisfactory. We would like the opportunity to serve you again in the near future for a better experience

10/10 Excellent

Linda

Stayed 1 night in Mar 2024
Response from Jerry on 2024/4/18
We're glad you enjoyed your stay with us. We hope to see you again soon

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jerry on 2024/3/27
Awesome!! Glad you enjoyed your stay.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in!
Stayed 1 night in Mar 2024
Response from Jerry on 2024/3/27
Great!!! We're glad you enjoyed your stay.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access off the I75, food and fuel are right there
Stayed 1 night in Feb 2024
Response from Jerry on 2024/3/6
We're glad you enjoyed your stay with us and we look forward to seeing you again soon

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jerry on 2024/3/6
Thank you!!!! Glad that you enjoyed your stay

10/10 Excellent

Jim

Stayed 1 night in Feb 2024
Response from Jerry on 2024/3/27
Awesome!!!!!!!!!!! Hope to see you again soon

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from Jerry on 2024/2/28
Awesome!!! Thanks for staying with us.

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jerry on 2024/2/28
Thanks for staying with us! We hope to see you again very soon

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility, good, well lit parking, very clean.
Stayed 1 night in Feb 2024
Response from Jerry on 2024/2/26
Awesome!! Glad you enjoyed your stay with us.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jerry on 2024/2/26
Thanks for staying with us and we hope to see you again very soon.

10/10 Excellent

Danielle, Wabash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean & close to a lot of restaurants - within walking distance if you didn’t want to drive. Staff were very friendly - from desk clerk to cleaning ladies. Felt very safe in parking lot - even when out late at night.
Stayed 2 nights in Feb 2024
Response from Jerry on 2024/2/19
Thanks for the review and we're glad you enjoyed your stay.

10/10 Excellent

Alanah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jerry on 2024/2/19
Awesome!! We hope to see you again soon.

10/10 Excellent

Sally

Liked: Cleanliness, property conditions & facilities, room comfort
Both hotels were excellent. Home2 and Hampton Inn. Well appointed and the bathroom makes sensible use of wall space. Friendly front desk employees.
Stayed 1 night in Feb 2024
Response from Jerry on 2024/2/19
We look forward to seeing you again!

10/10 Excellent

Christine

Liked: Staff & service, property conditions & facilities
Great stay. Nice breakfast Room could have been cleaner. Dirt on floor and hair in shower.
Stayed 1 night in Feb 2024
Response from Jerry on 2024/2/14
We're glad you enjoyed your stay. I will share your review with my housekeeping team.

10/10 Excellent

Dianne, Crystal Lake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing and friendly. Very helpful in finding options for local restaurants.
Stayed 1 night in Feb 2024
Response from Jerry on 2024/2/12
Great!! We're glad you enjoyed your stay with us.

10/10 Excellent

Randy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again at this property. Found that i had to wait at front counter for help longer than needed
Stayed 1 night in Jan 2024
Response from Jerry on 2024/2/6
Awesome!! We're glad you enjoyed your stay with us

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was seamless. The beds were very clean and comfortable.
Stayed 1 night in Jan 2024
Response from Jerry on 2024/2/6
Thank you!! We look forward to seeing you again very soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/31
Awesome!!! We're glad you enjoyed your stay.

10/10 Excellent

Garrett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from Jerry on 2024/1/29
We're glad you enjoyed your stay!! Hope to see you again soon.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/29
Awesome!!! We're glad your enjoyed your stay.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Great to put a station with poop bags in it.
Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/29
Thanks for your comments. We will definitely implement them

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jerry on 2024/1/29
Awesome!!! We're glad you enjoyed your stay.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 Stars
Can’t say enough good things about this hotel. Amazing!
Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/22
Great!! We're elated you enjoyed your stay with us and we look forward to seeing you again

10/10 Excellent

Terri

Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/16
Awesome!!! Glad you enjoyed your stay.

10/10 Excellent

Lani

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/16
Thanks for the perfect 10!! We appreciate your business

10/10 Excellent

teresa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/15
Thanks for staying with us!!

10/10 Excellent

Randall

Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/15
We're glad you enjoyed your stay.

8/10 Good

Don

Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/11
We're glad you enjoyed your stay and we look forward to seeing you again

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Good location. Staff welcoming & helpful. Room, property as well as breakfast area all clean and well-maintained.
Stayed 2 nights in Jan 2024
Response from Jerry on 2024/1/11
We're glad you enjoyed your stay. We look forward to seeing you again.

2/10 Terrible

Lana

Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/29
We're sorry you did not enjoy your stay, but we hope you will give us another chance to serve you better next time you're in the area.

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
I stay here whenever I travel to Flordia - half way point. Staff is friendly, room is clean and ready. They also accomodate dogs, which is a plus.
Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/8
Awesome!! Glad you enjoyed your stay.

10/10 Excellent

Elin

Easy and comfortable
Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/8
Hope to see you again soon!

10/10 Excellent

S Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will stay there again
Very nice hotel, the rooms are very clean and the staff is friendly.
Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/8
I'm glad you enjoyed your stay and we look forward to seeing you again very soon.

8/10 Good

Anne, Knoxville

Traveled with group
Liked: Cleanliness, staff & service, amenities
Hampton Inn always has the best beds. I wanted to change from double beds to a king bed. King rooms were available, but since I booked through Expedia, the staff would not allow any changes. Expedia rates were definitely better than calling Hampton directly (which I did), but it was disappointing to be penalized for using a service in which the hotel had chosen to partner.
Stayed 1 night in Dec 2023
Response from Jerry on 2024/1/8
I'm sorry we were not able to accommodate the room change. I will follow-up to see if we can do better next time for sure.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/8
Awesome!! Glad you enjoyed your stay.

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/5
Awesome!!! Glad you enjoyed it

10/10 Excellent

Jane, Bolingbrook

Traveled with partner
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Jerry on 2024/1/31
Great!!! We're glad you enjoyed your stay with us

8/10 Good

Kaylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jerry on 2024/1/5
We're glad you enjoyed your stay! Hope to see you again soon

10/10 Excellent

Lisa

Traveled with family
Liked: Amenities
Very friendly staff
Stayed 1 night in Dec 2023
Response from Jerry on 2024/1/5
Glad you enjoyed your stay!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's proximity to my sister's and brother's homes
Stayed 3 nights in Dec 2023
Response from Jerry on 2024/1/1
Happy New Year and we're glad you enjoyed your stay.