4/10 Poor
Araath
Traveled with family and small children
2024/5/1
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property was great, but the staff was terrible. Especially the thin lady at the bar but she also worked the check in desk the second day I was there. She has a terrible attitude. I was told that dinner was over at 10 when I first checked in. We got in late but was told by the gentleman I could still order and I when I got to the bar/restaurant at 9:40 she did not want to serve me. Even the gentleman at the front desk has to apologize for her not serving us. She took a call outside of the restaurant and said “yea I just called the cook and he is done for the day” I had my 2 year old and we just wanted to grab something and go upstairs. I don’t think she really called anyone considering she had to step out so we couldn’t hear her. I was going to stay longer but decided to stay across the street because this lady was so rude and clearly doesn’t hates being there. I understand it was late 9:40 but if she would have had a better attitude our stay would have been so much better. The next day, I asked for a new key and when I got to my room it wasn’t active so of course I had to go back down and get a new one from her. At the time she was currently taking in someone else and she told that new guest that the restaurant was open until 10. So yea she just didn’t want to serve me and my daughter the previous day. She was very dismissive and was rude for no reason. Iv never stayed in a place where staff was like that. Very weird.
Araath
Stayed 1 night in Apr 2024