Property amenity

Reviews of Canadas Best Value Inn & Suites Charlottetown

3 out of 5
Canadas Best Value Inn & Suites Charlottetown
20 Capital Dr, Charlottetown, PE

Reviews

7.8

Good

Rating 10 - Excellent. 352 out of 1000 reviews" "
Rating 8 - Good. 352 out of 1000 reviews" "
Rating 6 - Okay. 150 out of 1000 reviews" "
Rating 4 - Poor. 92 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed. Quiet. Excellent breakfast.
Stayed 4 nights in May 2024
Response from Front Desk on 2024/5/16
"Thank you for your feedback! We're delighted you enjoyed the comfortable bed, quiet atmosphere, and excellent breakfast. We hope to see you again soon. Safe travels!"

8/10 Good

Gail Belinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff. Room was very clean.
Stayed 2 nights in May 2024
Response from Front Desk on 2024/5/16
"Thank you for your kind words! We're thrilled to hear you appreciated our helpful staff and clean rooms. We look forward to welcoming you back. Safe travels!

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/16
"Thank you for the perfect rating! We're delighted you enjoyed your stay and found our location convenient. We hope to welcome you back soon. Safe travels!"

8/10 Good

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Booking of room was a bit misleading, you have the option of a drive up room which was cheaper or a deluxe queen. We got the deluxe queen and paid more but it was still a drive up room. We got there and our tv did not work, we called the front desk and they showed up 20 mins later indicating that there should be another remote. We had to leave for an appointment and came back a few hours later and still no fix, the staff came back and tried a few more things with no avail. I asked for a new room as I already paid more for a room and was not having one without a tv. He called back that there were no other rooms but could upgrade me, which we did and was greatly appreciated. Overall the room we got moved to was great. I would pay the extra for a king room if you can. The food for breakfast was minimal but the eggs were great. We were there visiting our dog at the AVC so no need for a knock out room, it was close to the AVC and did the trick.
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/16
Thank you for sharing your experience. We apologize for the initial confusion with the room type and the TV issue but are glad our staff could upgrade you to a more comfortable room. It's great to hear you enjoyed the King room and the proximity to the AVC. We're pleased the breakfast and your overall stay met your needs. We hope to welcome you back under better circumstances in the future. Safe travels!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 2024/5/6
We're delighted to hear you had a great stay! We look forward to welcoming you back in the future.

8/10 Good

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the free breakfast in the morning, very convenient. Good location, close to food, gas, and grocery stores. Didn’t love the occasional smell of smoke and non-soundproofed rooms; could hear neighbours sometimes and smoke in the bathroom.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/6
We're delighted to hear that you found our property to be clean, comfortable, and conveniently located. We appreciate your feedback about the breakfast options and room amenities. We're always looking for ways to improve our guests' experiences, and your input is invaluable. We are a fully smoke-free property, so our front desk would have appreciated the report to the contrary during your stay. We hope to welcome you back for another enjoyable stay in the future!

4/10 Poor

Carlos Federico

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is a motel. Pictures online were deceiving. There is a hold of 250
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/3
It sounds like you were disappointed with the property, particularly with how it was represented online and the unexpected hold on your payment method. It's frustrating when expectations don't align with reality. If you feel misled by the online images, it might be worth providing feedback to the booking platform or the property itself. As for the hold on your payment, this is a common practice to cover potential incidentals or damages during your stay, but it can vary in amount and should be communicated clearly during the booking process. We hope to see you soon. Safe travels!

8/10 Good

Steve

Liked: Cleanliness, staff & service
Clean and easy to access with friendly staff. Not many amenities such as restaurant hours, and coffee in room.has to go.pick up daily.
Stayed 6 nights in Apr 2024
Response from Front Desk on 2024/5/2
Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the hotel clean and easy to access, and we appreciate your kind words about our staff. Your comments about the amenities are noted, and we will take them into consideration as we strive to improve our services. We hope to welcome you back in the future for an even better experience. Safe travels!

8/10 Good

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/5/2
Thank you for your rating! We're always looking for ways to enhance our guests' experience and hope to welcome you back in the future for an even better experience. Safe travels!

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, no issues
Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/4/30
That's wonderful to hear! We're delighted that you had a great experience with us and encountered no issues during your stay. We look forward to welcoming you back again soon! Safe travels!

4/10 Poor

Lori

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was definitely outdated. Bathroom had tiny flies everywhere. The floor sunk in spots.
Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/5/2
We are sorry to hear about your experience. It sounds like there were some cleanliness and maintenance issues with the property. It's important for hotels to maintain high standards of cleanliness and upkeep to ensure a comfortable stay for guests. We hope to welcome you back in the future for an even better experience. Safe travels!

8/10 Good

KRISTAL

Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/5/19
Thank you for your feedback! We're glad you had a good stay and appreciate your rating. We look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Paresh

Stayed 1 night in Apr 2024
Response from Front Desk on 2024/5/16
"Thank you for your 5 out of 5 rating! We're thrilled that you had a great stay and look forward to welcoming you back soon. Safe travels!"

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was fantastic. I didnt get his name but the man who checked us in was amazing. He took the time to circle must see spots on a pei map, where to souvenier shop, where to eat. One of the best ecperiences ive had! Thank you
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/25
That sounds like an excellent experience! It's wonderful to hear that the staff went above and beyond to make your stay enjoyable, providing you with valuable local insights. We're thrilled that you had such a positive experience and that you found their recommendations helpful. We'll make sure to pass along your kind words to the team. Thank you for choosing us, and we look forward to welcoming you back in the future! Safe travels!

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
This is a motel where you park your car in front of your room. The room was clean but the heat wasn’t on but took about 30 minutes to warm up. It was a hassle only because I arrived at 1am. It’s worth staying here.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/23
Thank you for sharing your experience. We're glad to hear that you found the room clean and felt it was worth staying despite the heating delay. We apologize for the inconvenience you faced with the heat not being on when you arrived, especially considering the late hour. We appreciate your understanding and hope to provide you with a smoother experience during your next visit. Your feedback helps us improve, and we look forward to welcoming you back soon! Safe travels!

8/10 Good

Ashauna, Brampton

Stayed 6 nights in Apr 2024
Response from Front Desk on 2024/5/16
"Thank you for your feedback! We're glad you had a positive experience and appreciate your rating. We hope to see you again soon. Safe travels!"

4/10 Poor

Gorica

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very uncomfortable beds
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/20
We're truly sorry to hear that you found the beds uncomfortable during your stay. Comfortable sleep is crucial for our guests, and we regret that we didn't meet your expectations in this regard. Your feedback is valuable, and we'll look into this matter to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have another chance to provide you with a more comfortable experience in the future. Safe travels!

10/10 Excellent

THANH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the free breakfast. It's very convenient.
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/4/13
That's great to hear! We're pleased you enjoyed the complimentary breakfast. We aim to offer convenient and enjoyable amenities for our guests. Your satisfaction is important to us, and we hope to welcome you back soon for another pleasant stay!

10/10 Excellent

verna

Traveled with family
Love that the rooms have all had a refresher and were nice and clean. Staff was friendly, helpful and professional. Love that I can grab breakfast there. Good value.
Stayed 3 nights in Apr 2024
Response from Front Desk on 2024/4/12
We're thrilled to hear that you enjoyed your stay and that you appreciated the refreshed rooms and friendly staff. Providing a clean and welcoming environment for our guests is always our top priority. It's great to know that you found value in the breakfast options and the overall experience. We look forward to welcoming you back again soon! Safe travels!

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/4/17
Fantastic! We're thrilled to hear you had a 5 out of 5 experience with us. Your satisfaction is our top priority. We look forward to welcoming you back for another great stay in the future! Safe travels!

8/10 Good

John

Liked: Cleanliness, staff & service
We stayed in room 144 and the only real problem was the shower. It appears that the shower head needs to be replaced/cleaned, it doesn’t spray very good!
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/12
Thank you for your feedback regarding your recent stay in room 144. We apologize for any inconvenience caused by the shower head not functioning properly. Your comment has been duly noted, and we will ensure that the shower head is inspected and either cleaned or replaced as necessary to ensure a better experience for our future guests. We appreciate your input and hope to welcome you back for a more enjoyable stay in the future!

10/10 Excellent

Crystal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for the price. Close to major amenities.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/8
It's wonderful to hear that you found the room to be a great value for the price and that the location suited your needs well. We're here to ensure you have a pleasant and comfortable experience during your time with us. Hope to see you soon. Safe travels!

10/10 Excellent

Ambalavanar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to find, clean and comfortable
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/8
We're glad to hear that you found our hotel easy to locate and that you enjoyed a clean and comfortable stay. Providing a hassle-free experience is important to us, and we appreciate your feedback. We hope to see you soon. Safe travel!

6/10 Okay

Lynn

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Friendly staff limited amenities
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/8
Thank you for your feedback. We're pleased to hear that you found our staff friendly. We apologize if you found our amenities to be limited. We are always looking for ways to improve our guests' experiences, so we appreciate your input. We value your input and hope to welcome you back in the future. Safe travels!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
I couldn’t turn up the heat in my room. I was cold and under the covers. Front desk service was great that night. I didn’t have a wine opener and called the front desk. Tada! Saved my evening. Wine helped me get warm. 😂
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/4/6
It sounds like you had a bit of a chilly start but managed to salvage the evening with some resourcefulness and assistance from the front desk! We're glad to hear they were able to help you out with the wine opener. We want to ensure you have a comfortable and enjoyable experience throughout and hope to see you soon. Safe travels!

10/10 Excellent

Alyssa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot close to the centre of Charlottetown. Very convenient. Quiet. Clean. Staff were very nice.
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/4
Thank you for sharing your positive experience! We're delighted to hear that you found our hotel convenient, quiet, and clean, and that our staff were friendly. We appreciate your feedback and hope to welcome you back again in the future! Safe travels!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast was reasonable but lacked a selection of fruit. Also, that there wasn't a seperate waste container for compost. Lastly, there wasn't someone at the breakfast to answer or directly patrons. That being said, the reception staff were professional, the room and the kitchenette were clean. I would definintely recommend this as a low cost option to a stay at Charlottetown.
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/4/2
Thank you for taking the time to provide detailed feedback on your recent stay. We appreciate your compliments about our professional reception staff and the cleanliness of the room and kitchenette. Your comments regarding the continental breakfast are duly noted, and we apologize for any inconvenience caused by the lack of fruit selection and compost waste container. We will review these aspects of our breakfast service to see how we can improve and better meet the needs of our guests. We're glad to hear that you found our hotel to be a low-cost option for staying in Charlottetown and that you would recommend us to others. We value your input and hope to have the opportunity to welcome you back in the future. Safe Travels!

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff at check-in. Great location in Charlottetown - in the centre of a lot of destination and easy to find. Nice breakfast area - convenient and cozy. Only down side was the old nightstand beside my bed - if it was in my home, I would have replaced a while ago or at least painted.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/4/2
Thank you for taking the time to share your feedback about your recent stay. We're delighted to hear that you found our staff friendly and the location convenient. Your comments about the nightstand have been noted, and we apologize for any inconvenience it may have caused. We'll make sure to address this issue promptly to enhance the overall experience for our guests. We appreciate your valuable input and hope to welcome you back for another pleasant stay in the future. Safe travels!

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service
It’s ok Very small and basic but it’s clean! The only criticism I have is the place is pretty empty so when we checked in we asked if they would consider a free room upgrade and they vehemently refused- even tho there were empty rooms
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/4/2
Thank you for sharing your feedback about your recent stay. We're glad to hear that you found the hotel to be clean. We apologize for any inconvenience caused by the size and basic amenities of the room. Regarding your request for a free room upgrade, we understand your disappointment and will take your feedback into consideration. However, please understand that room upgrades are subject to availability and other factors, and we may not always be able to accommodate such requests. We appreciate your understanding and hope that you had an otherwise enjoyable stay and to see you in the future. Safe Travels!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/4/2
Thank you for your positive rating! We're thrilled to hear that you had a wonderful experience during your stay. We look forward to welcoming you back for another excellent stay! Safe Travels!

8/10 Good

Scott

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly service with nice clean rooms. The furniture and rooms were a tad shabby, but we didn't mind that because the rest was really good. Breakfast was average, but service in the bar/restaurant was super.
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/3/26
Thank you for your feedback! We're delighted to hear that you found our service friendly and our rooms clean. We appreciate your comments about the furniture and room condition, and we'll take them into consideration for future improvements. It's great to know that you enjoyed the service in our bar/restaurant. We hope to have the opportunity to welcome you back in the future! Safe Travels!

2/10 Terrible

Andrea

Business traveler
Disliked: Staff & service, property conditions & facilities
They charged me 3.5 the room rate at 930pm assuming I wasn’t showing up. I arrived at 950pm. They would not reverse this. I have stayed here before but the room this time old and in bad shape. The rooms I have had before were better. And i was not charged such crazy amounts. Perhaps a bad employee this time
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/25
We are sorry to hear you experienced some challenges with our room guarantee policy. We pre-authorize the credit card on file for the room rate inclusive of tax, plus up to 200 to cover incidental charges. In the event of a late arrival, where the property may be sold out, we do this pre-auth in advance to guarantee the reservation and room is held. Once the pre-authorization is submitted through the card provided with the reservation, it cannot be modified as it is then subject to the card issuers release policy, which may not be with immediate effect. We are disappointed to hear that the room was not to your liking. We have a variety available to suit all budgets and tastes - while still being at the best value in our market. For your next stay, we'd certainly suggest trying one of our superior renovated queen rooms.

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe quiet and close to the airport also very affordable thankyou 😊
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/19
We're glad to hear that you found our hotel safe, quiet, and conveniently located near the airport. Hope to see you soon. Safe travels!

6/10 Okay

BOMO

Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/3/19
Thank you for your feedback. Your input is valuable to us in our efforts to provide the best possible experience for our guests. Hope to see you soon. Safe travel!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were generally happy with the entire experience. The free morning breakfast was fantastic! The room was clean and organized. The rooms may be somewhat outdated but we simply came to rest and move on. The value was great - the staff were friendly - the rooms could use fresher linens and towels but overal it was a good experience.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/19
We're delighted to hear that you enjoyed your overall experience at our hotel. Thank you for appreciating our complimentary breakfast and for your kind words about our staff. We'll definitely take your feedback about the linens and towels into consideration to improve our services. We hope to have the opportunity to welcome you back again in the future! Safe travels!

10/10 Excellent

Amanpreet Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/19
Thank you for your feedback! We're thrilled to hear that you had a great experience during your stay with us. We look forward to welcoming you back in the future! Safe travels!

10/10 Excellent

pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/8
Fantastic! It's great to hear that you had a wonderful experience. Your feedback can be valuable for others looking for a similar experience. Safe travels!

10/10 Excellent

Kevin, Johnstons River

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for three nights. Very clean and in a good location. Breakfast which was included was very good and had some hot items. Would recommend as an economic stay.
Stayed 3 nights in Feb 2024
Response from Front Desk on 2024/3/7
We are glad to hear you had a positive experience during your three-night stay! Cleanliness, good location, and a satisfying breakfast are certainly key factors in making a stay enjoyable. Thank you for sharing your recommendation. Hope to see you soon. Safe travels!

10/10 Excellent

Matt

Traveled with family and small children
Fast and easy check-in, rooms are quiet there was people in either side and we never heard them all weekend!
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/3/5
That's great to hear! A quiet and comfortable stay can make a significant difference in the overall experience. Hope to see you soon. Safe travels!

6/10 Okay

Kevin

Business traveler
Liked: Cleanliness, staff & service
Hotel, staff and property fine. I had issues with Expedia. I had to change my reservation and it was difficult and problematic to contact Expedia, then difficult to have the reservation changes. This is the second time this has happened with Expedia.
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/3/5
We are sorry to hear about the difficulties you faced with Expedia. Managing reservations can be crucial, and it's unfortunate when the process becomes challenging. Hope to see you soon. Safe travels!

8/10 Good

Cindy

The stay was good. Had multiple kids with us so the family room suited us well!
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/3/5
We are glad to hear that the family room suited your needs and that you had a good stay! A quiet and comfortable stay can make a significant difference in the overall experience. Hope to see you soon. Safe travels!

10/10 Excellent

Kim

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The drive up rooms
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/3/5
Great to hear that you had a positive experience with the drive-up rooms! Hope yo see you soon. Safe travels!

4/10 Poor

Julian

Very old
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/3/5
Thank you for sharing your feedback. It's valuable for both the hotel and future guests. Safe travels!

8/10 Good

Livia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small but clean. Great quality for price.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/5
It's great to hear that you found the accommodations clean and good value for the price. Your insights can be helpful for others looking for similar stays. Safe travels!

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, staff were awesome, hot breakfast was included, and really good.
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/3/2
We are glad to hear you had a great experience! It sounds like the staff and amenities, like the hot breakfast, made your stay enjoyable. Hope to see you soon! Safe travels!

8/10 Good

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/29
Thank you for your positive feedback. Hope to see you soon! Safe travel!

10/10 Excellent

Darcy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and comfortable!! Breakfast was good, staff very friendly and courteous!!
Stayed 2 nights in Feb 2024
Response from Front Desk on 2024/2/27
That sounds wonderful! Clean, quiet, and comfortable accommodations, along with good breakfast and friendly staff, are key elements for a positive stay. Hope to see you soon!

10/10 Excellent

Carsen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/27
We are glad to hear that you had a positive experience, and you rated it 5 out of 5! Hope to see you soon!

8/10 Good

Yvon

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/27
We are glad to hear that you had a positive experience, and you rated it 4 out of 5! Hope to see you soon!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and clean. Would definately recommend to family and friends.
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/22
It's wonderful to hear that you had a positive experience! A friendly and clean environment can make all the difference in a stay. Thanks for sharing your recommendation! Safe travels!