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Reviews of Wyndham Garden Charlotte Airport Southeast

3 out of 5
Wyndham Garden Charlotte Airport Southeast
440 Griffith Rd, Charlotte, NC

Reviews

6.6
Rating 10 - Excellent. 277 out of 1223 reviews" "
Rating 8 - Good. 305 out of 1223 reviews" "
Rating 6 - Okay. 253 out of 1223 reviews" "
Rating 4 - Poor. 188 out of 1223 reviews" "
Rating 2 - Terrible. 200 out of 1223 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Quamik

Traveled with family and small children
Toilet in my bathroom went down they told me maintenance did not work weekends Sunday when I check out I see him on the elevator they switched my room but was not going to if I was staying more than the weekend due to being full nor was going to attempt to fix my toilet so I would have been in a room with a broken toilet the other room I rented had a broken chair in it upon check in I booked a total of two rooms and only the transfer room was in good conditon breakfast was ok need more than one waffle maker
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/10
Dear Quamik,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Bonnie

Liked: Cleanliness, property conditions & facilities
Sarah was so very helpful on a busy stormy and rainy at a late hour. Kudos to her !
Stayed 1 night in May 2024
Response from General Manager on 2024/5/10
Dear Bonnie,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

robin

Business traveler
Disliked: Property conditions & facilities
Front desk lady was really rude
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/10
Dear Robin,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Shennika

Traveled with family and small children, Business traveler
Reservations for double beds and got single bed other than that very nice
Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/8
Dear Shennika,It was great to have you staying with us at Wyndham Garden Charlotte Airport Southeast and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Kyra

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
My first impression of this property was seeing a truck that had been obviously broken into. After getting inside it was noticeably run down, the room was dingy with stained bedding, dirty carpet, a broken fire alarm and a broken door lock. It felt unsafe, it looked dirty and I would not recommend going here unless you had no other choice. However, the staff were pleasant.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/6
Dear Kyra,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Erin

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible attitudes. Lights didn’t even work in room. Smells awful.
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/5/1
Dear Erin,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 Poor

Shoniqua

Liked: Property conditions & facilities
The room was hot! The beds are full size and not queens.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/27
Dear Shoniqua,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Jill

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, rough people, old rooms
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/24
Dear Jill,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Maritza

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/22
Dear Maritza,Thank you for staying with us at Wyndham Garden Charlotte Airport Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Jamille

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The area the staff just Excellent stay all the time !!😊😊
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/18
Dear Jamille,Thank you for choosing us at Wyndham Garden Charlotte Airport Southeast during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Scotty

Liked: Cleanliness, property conditions & facilities
Convenient to Airport
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/12
Dear Scotty,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Roberto

Liked: Cleanliness, property conditions & facilities
So far so good
Stayed 5 nights in Apr 2024
Response from General Manager on 2024/4/12
Dear Roberto,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Paul

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The staff are nice and courteous and rooms are clean. It is an older building, but nice and more than acceptable for business travel. My only downside was my refrigerator was not working and my food spoiled, but staff were quick to offer solutions.
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/11
Dear Paul,Thank you for choosing us at Wyndham Garden Charlotte Airport Southeast during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Room was older, but very clean and the beds/pillows were comfy
Stayed 3 nights in Apr 2024
Response from General Manager on 2024/4/8
Dear Paul,Thank you for staying with us at Wyndham Garden Charlotte Airport Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Clarence

Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/26
Dear Clarence,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Courtney

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean and too many ppl not knowing how to help
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/6
Dear Courtney,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Okay

Aaron

Traveled with partner
Was a little trash in the room and missing lightbulbs. Breakfast could’ve had more variety. Bed was at least comfortable. Solid 3/5
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/1
Dear Aaron,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Natalie

Liked: Cleanliness
The property is showing wear and tear. First night there was a lot of noise. Second night was quiet. Breakfast was very very limited. Swing shift and night shift employees were less attentive. Day shift staff was great. Good reliable transportation to the airport. I would stay there again for the price.
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/3/28
Dear Natalie,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Poor

Candy

Disliked: Cleanliness, amenities, property conditions & facilities
The tub didn't have a knob to turn the water on and off in the shower. There was no soap in room. The hot water was dripping when I entered the room causing the room to be steamy and the air was barely working
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/27
Dear Candy,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

REGINA SCOTT

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/3/26
Dear Regina,We loved having you stay with us at Wyndham Garden Charlotte Airport Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Nuradin, BROOKLYN

Liked: Cleanliness, amenities, property conditions & facilities
It’s not looking the same as passed years of me staying there. The up keep need to be better
Stayed 3 nights in Mar 2024
Response from General Manager on 2024/3/19
Dear Nuradin,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Harriet

Every thing was good
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/15
Dear Harriet,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Melissa

The staff was very friendly and polite, but otherwise this was the worst hotel stay I have ever had. I will definitely never book this brand again. Carpet in the halls and elevators tearing from the floor, the room was filthy, carpet stained and filthy, bathtub dirty, curtains stained, stains all over the walls, the phone and mirror, crumbs in the desk chair, literally everything I looked at was filthy! The refrigerator did not work, so I couldn’t keep my leftovers from dinner or my drinks cold, the room smelled awful and moldy, and to top it off they deactivated my key the second night of my stay, so when I came in with my hands full, I went all the way up to my room, the key didn’t work for no reason, had to go back to the front desk for them to reactivate it. Not recommended for a stay!
Stayed 3 nights in Feb 2024
Response from General Manager on 2024/2/27
Dear Melissa,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Okay

Kenzie

Decent hotel. Hallways smell of smoke but room didn’t.
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/14
Dear Kenzie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 Poor

MICHAEL

Stayed 5 nights in Jan 2024
Response from General Manager on 2024/2/7
Dear Michael,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Robert

Traveled with family
Disliked: Property conditions & facilities
Rooms bathroom fan didn’t work. Breakfast wasn’t refilled. No coffee cups. Attendant didn’t speak English.
Stayed 1 night in Feb 2024
Response from General Manager on 2024/2/3
Dear Robert,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Good

Derrick

Stayed 1 night in Jan 2024
Response from General Manager on 2024/3/21
Dear Derrick,Thank you for choosing us at Wyndham Garden Charlotte Airport Southeast during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, room comfort
I just want to say for a hotel that is going through an upgrade and everyone working there had to go well out of their way to help with different services that were non-functioning(keys that do not work, consistently, elevators, etc.) The service was outstanding. Erika at the front desk went above and beyond to make us feel at home I also cannot go without recognizing John Wells with the shuttle service. Not only was he efficient and helpful, but he was also kind and accommodating.
Stayed 1 night in Jan 2024
Response from General Manager on 2024/2/1
Dear Melody,Thank you for choosing us at Wyndham Garden Charlotte Airport Southeast during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Vey

Stayed 1 night in Jan 2024
Response from General Manager on 2024/2/1
Dear Vey,Thank you for choosing us at Wyndham Garden Charlotte Airport Southeast during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Derrick

they where ok i guess
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/31
Dear Derrick,It was great to have you staying with us at Wyndham Garden Charlotte Airport Southeast and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 Good

Antonio

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/30
Dear Antonio,We loved having you stay with us at Wyndham Garden Charlotte Airport Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

dana

Stayed 1 night in Jan 2024
Response from General Manager on 2024/1/23
Dear Dana,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Okay

Domonique

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This property was disappointing. There were some people around the property who seemed sketchy. Johnathan the front desk agent was the best! He made sure me and my sister got to the elevator safely and he changed our room due to mold and dirt in our first room. He let us know that this proper was under new management and things would be changing. I hope so.
Response from General Manager on 2024/1/19
Dear Domonique,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, room comfort
The place itself was outdated. The hallways stunk of pot and there were palmetto bug's hanging out on the ceiling. The room was disgusting with what looked like an old bloody handprint on the wall stains on the towels and crumbs on the floor. All in all I would NEVER stay there again nor do I recommend it.
Stayed 2 nights in Jan 2024
Response from General Manager on 2024/1/16
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

John T. Carter,

Stayed 2 nights in Jan 2024
Response from General Manager on 2024/1/15
Dear John,Thank you for staying with us at Wyndham Garden Charlotte Airport Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Derrick

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from General Manager on 2023/12/27
Dear Derrick,It was great to have you staying with us at Wyndham Garden Charlotte Airport Southeast and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Heather

Disliked: Cleanliness, property conditions & facilities
As soon as we walked in the smell was horrible and we actually did check out the room which was disappointing. The bedspread was dirty, legit dirt on it with hair, possible pubic hair. The smell was just nauseating. We did not even want to check out another room that could have possibly been cleaner because I don't think you could have gotten the smell out of that place so we asked for a full refund we were able to get it and we left.
Stayed 2 nights in Dec 2023
Response from General Manager on 2023/12/5
Dear Heather,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Nancy

Disliked: Cleanliness, amenities, property conditions & facilities
VERY poorly maintained property. It was run-down; only one of two elevators was working; only 2 ice machines on 4 floors and NEITHER ONE WAS FUNCTIONING. I would never stay there again. The only positive was that the 2 front desk gentlemen I interacted with were efficient and friendly.
Stayed 2 nights in Dec 2023
Response from General Manager on 2023/12/5
Dear Nancy,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Abid

Liked: Room comfort
Disliked: Cleanliness
If all you are looking for is a place to crash for between flights, instead of sleeping on the airport floor....this is a better option. That is about it. The hotel is in disarray....the TV didn't even have a remote- the bed cover had literally dirt on it that I had to brush off as if someone had walked on it- honestly it felt like the sheets weren't even changed. Some of the room lamps were not working, and the clientele staying there as were a bit shady
Stayed 1 night in Nov 2023
Response from General Manager on 2023/11/21
Dear Abid,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Shawn

Traveled with family
Disliked: Cleanliness
Overall horrible experience I was given the Wrong room that only had 1 bed when I booked a double for my 16yr old son and my self were celebrating his birthday. Things were broken in my room and just poorly working from the toilet to the heat.
Stayed 2 nights in Nov 2023
Response from General Manager on 2023/11/21
Dear Shawn,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Jevis

Business traveler
Disliked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on 2023/10/26
Dear Jevis,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Okay

Gregory

Traveled with family
Disliked: Cleanliness
Yuck
Elevator not operational. Trashy outside. Felt unsafe. People followed to my room. Transient people. I have compassion for everyone. But the lobby and halls were always busy with transient people. Ice machine on first floor not operational. Had to go to 3rd floor. Stains in carpets. Terrible smoke smell in a non smoking room
Stayed 2 nights in Oct 2023
Response from General Manager on 2023/10/23
Dear Gregory,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Maribel Solorio

Business traveler
Clean rooms. Food walking distance. Check out was 1100 Am according to site but housekeeping told us to check out 0900 Am.
Stayed 2 nights in Oct 2023
Response from General Manager on 2023/10/22
Dear Maribel,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

8/10 Good

Shavonne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on 2023/10/16
Dear Shavonne,Thank you for staying with us at Wyndham Garden Charlotte Airport Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
Nothing good
Every person I talked with at the desk seemed uninterested in helping me. One time there was no one at the desk. People banged on doors but no response. After almost 10 minutes, someone had to walk outside to find the clerk.
Stayed 2 nights in Oct 2023
Response from General Manager on 2023/10/10
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Jim

Traveled with family
Disliked: Cleanliness, room comfort
Avoid this property at all costs.
We had 2 rooms reserved. Checked in too both rooms and never unpacked. Lobby was dirty and not maintained. Elevator smelled of urine. "Non smoking " hotel smelled like smoke especially in hallways. Both rooms had serious mold issues in the bathrooms and in my room the water in the tub was running and could not be shut off. Had a conversation with the manager and departed immediately. I have been charged in full and honesty Hotels.com have done nothing to help. This property should not be listed. Stayed at a new property at a very similar rate.
Stayed 2 nights in Sep 2023
Response from General Manager on 2023/10/7
Dear Jim,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Jeffrey

Disliked: Cleanliness, room comfort
Seriously consider somewhere else!
This place was one of the worst places I have stayed at. The room was very disgusting. The sheets had loads of stains on them and the room smelled of smoke. The bathroom was terrible and stains everywhere.
Stayed 1 night in Sep 2023
Response from General Manager on 2023/10/6
Dear Jeffrey,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Tina

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Oh, where do I begin ... the check in was not friendly. When we got to the floor the hall reeked of musty smoke odor. The room # 413, also reeked of musty smoke odor, and the bathroom reeked of straight bleach.The toilet handle had to be jiggled every time, the tub dripped, the tub floor had something all over it, we could not take a shower, the comforter had a cigarette burn (we were staying in a non-smoking room), lightbulbs were missing, the carpet was nasty, the freezer part of the fridge was totally iced over!!! This is the worst hotel stay we have ever had. I'd be ashamed to put "Wyndam" on the name. Never stay here!!!! We smelled so bad, sick, naseaus. Had to "febrezee" my car and everything inside not washable. Shame!!! Oh, the pool was green - pitiful!!!
Stayed 1 night in Sep 2023
Response from General Manager on 2023/10/2
Dear Tina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

cynthia

Stayed 1 night in Sep 2023
Response from General Manager on 2023/10/3
Dear Cynthia,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager