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Reviews of Home2 Suites by Hilton Charlotte Uptown, NC

3 out of 5
Home2 Suites by Hilton Charlotte Uptown, NC
610 S. Caldwell St., Charlotte, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 469 out of 705 reviews" "
Rating 8 - Good. 142 out of 705 reviews" "
Rating 6 - Okay. 40 out of 705 reviews" "
Rating 4 - Poor. 22 out of 705 reviews" "
Rating 2 - Terrible. 32 out of 705 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities
Was enough and good location.
Stayed 2 nights in May 2024

8/10 Good

Michael

Nice hotel
Stayed 5 nights in Apr 2024

10/10 Excellent

Kelsey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a quick trip to see a concert
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, and convenient, would recommend.
Stayed 3 nights in May 2024

10/10 Excellent

Stacey, San Diego

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay here again!
Stayed 4 nights in May 2024

10/10 Excellent

Rhiannon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and accommodating!
Stayed 3 nights in May 2024

4/10 Poor

Tim

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was our first time at this hotel. We arrived and registered around 11:15 PM and was told how to go into the parking garage. We parked and then were not able to find the right entrance to the hotel elevator on the 3rd floor. The signs are not clear for hotel guests. As we attempted the find our way to then hotel room we ended up on the apartment leasing side. We didn't realize that these were appts and walked, and walked until we came to our room #. We were trying to unlock the door with our card when someone on the other side said" can I help you". Luckily, he was nice and told us we were on the wrong side of the building. We walked and walked again, trying different doors and ended up in a stair well on the 4th floor with 3 doors. 2 were exits but we were locked out because our key wouldn't work there. I tried calling the front desk and never got anyone to answer. Finally I tried the 3rd door which has no sign on it at all! We were back in the parking garage and finally had to walk across the parking garage and finally found our was back to your from desk on the 2nd floor. The gentleman then told us how to get to the hotel elevator and finally made it to our room. This whole thing took us over 30 minutes to finally find our room. Needless to say this was not the experience I expected from A Hilton property!
Stayed 1 night in May 2024

10/10 Excellent

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home2 Suites by Hilton Charlotte Uptown, NC was a great place to call "home" for a great weekend. Awesome rooms coupled with professional, personable, friendly staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
everything was within walking distance in downtown
Stayed 3 nights in Apr 2024

10/10 Excellent

Pamela, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Really helpful staff members. We had a great stay here for an overnight. The pictures of the rooms do not give them justice. Rooms are more modern and clean than the pictures.
Stayed 1 night in Apr 2024
Response from Juan Torres on 2024/4/26
Thank you for your 5-star review! You are right, you have to be here in person to experience our beautiful property. Look forward to having you back soon.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was so big and the cleanest we have stayed in. The breakfast was great! The beds were comfortable and the staff was so helpful. The down side was there were people stomping above us all night and loud people in the hallway at 3 a.m. that kept us up a lot of the night.
Stayed 1 night in Apr 2024
Response from Juan Torres on 2024/4/26
Thank you for your 5 star review! Apologies for the noise issues you encountered. We look forward to having you back soon.

10/10 Excellent

Brittney

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Juan Torres on 2024/4/26
Thank you for your 5 star review! Look forward to having you back soon.

8/10 Good

Pamela

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the kitchenette in the suite I had! Helped save money.
Stayed 4 nights in Apr 2024
Response from Juan Torres on 2024/4/26
Thank you for your review! Look forward to having you back soon. Glad you were able to utilize the kitchen and all the amenities!

10/10 Excellent

LaTachia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just for starters the entry into the hotel was a little tricky. The parking garage is detached from the hotel so I recommend unloading at the door of hotel. Be sure to get your parking ticket from the front desk to get in and out of garage. The $20 fee is included with your stay. There was nothing eventful about this stay but the facility was nice and clean. Breakfast options were pretty good. Would like to see alternate milk options over dairy.
Stayed 1 night in Mar 2024
Response from Juan Torres on 2024/4/26
Thank you for your 5 star review and feedback! Parking can be a little trick and takes a little adjusting, and we'll look into the Milk options. Look forward to having you back soon.

10/10 Excellent

Kelsey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I thoroughly enjoyed my stay with Home2Suites Uptown CLT. The staff was extremely accommodating, warm, and welcoming. Check-in was smooth and the staff were super understanding even when I kept losing my key cards back-to-back. My room was spacious and great for 2 sharing the space but would work if needed for a part of 3-4 guests.
Stayed 3 nights in Apr 2024
Response from Juan Torres on 2024/4/26
Thank you for your 5 star review!Glad to hear that there was more than enough space for you and your guests! Look forward to having you back soon.

10/10 Excellent

Sandra

Traveled with family
Had a great stay! All was great.
Stayed 1 night in Apr 2024
Response from Juan Torres on 2024/4/26
Thank you for your 5 star review! Look forward to having you back soon.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I stayed overnight after attending a concert at the spectrum center. Everyone we encountered was so pleasant, the check in process was so easy, and parking was safe and accessible. Uptown is beautiful, well maintained, and within walking distance to everything, and this awesome little gem is nestled into the heart of it. We will come back again, the next time we don't feel like driving back after the show!
Stayed 1 night in Apr 2024
Response from Juan Torres on 2024/4/26
Thank you for your 5 star review! Great to hear you had a great time at the concert and that your experience went perfect We look forward to having you back soon.

10/10 Excellent

Joselito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Terrence on 2024/4/7
Thank you for your review

10/10 Excellent

Sylvia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Bank of America Stadium. Great location, especially for the price.
Stayed 1 night in Mar 2024
Response from Terrence on 2024/4/7
Thank you for your review.

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night staff at this location were beyond helping in solving our booking issues. Unfortunately the entire city of Charlotte was completely booked the night our flight got cancelled, but the staff went to great lengths to ensure we had somewhere to stay. Beyond grateful for this team and their dedication to their people!!! The hotel room in itself was also immaculate as it was a suite with a kitchen, beautiful bathroom, pull out sofa, and bedroom area. The room was spotless and very comfortable for our unplanned stay. Highly recommend!!!
Stayed 2 nights in Mar 2024
Response from Terrence on 2024/4/7
Thank you so much for your review. We hope that you are able to come back and see us again soon.

10/10 Excellent

MAKELLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it all
Stayed 1 night in Mar 2024
Response from Juan Torres on 2024/3/28
Thanks you for your Review! Look forward to having you back soon.

10/10 Excellent

Erika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to stay!
Stayed 1 night in Mar 2024
Response from Juan Torres on 2024/3/28
Thank you for your 5 Star Rating. We appreciate your business!

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in walking distance to many major venues.
Stayed 1 night in Mar 2024
Response from Juan Torres on 2024/3/28
Thank you for your 5 star Rating! We look forward to welcoming you back soon!

8/10 Good

Yongchang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity
Stayed 2 nights in Mar 2024
Response from Juan Torres on 2024/3/28
Thank you for your review!

8/10 Good

Emily

Stayed 1 night in Mar 2024
Response from Terrence on 2024/4/7
Thank you for your review

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options were excellent, room was very spacious, and easy walk to stadium
Stayed 1 night in Feb 2024
Response from Juan Torres on 2024/2/29
Thank you for review! We look forward to seeing you again!

10/10 Excellent

Nakellia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Juan Torres on 2024/2/21
Thank you for your review!

10/10 Excellent

DARYLE

Stayed 2 nights in Feb 2024
Response from Juan Torres on 2024/2/21
Thank you for the 10 score!

10/10 Excellent

Pedro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good at our staying there
Stayed 2 nights in Feb 2024
Response from Juan Torres on 2024/2/21
We really appreciate your business! thank you for your review!

8/10 Good

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Juan Torres on 2024/2/21
Thank you for the review and for staying with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Juan Torres on 2024/2/21
Thank you for the review!

10/10 Excellent

Jarvis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Juan Torres on 2024/2/21
Thank you and we appreciate your business!

8/10 Good

lester and Derese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where do we park?
Our stay was nice, comfortable beds and great breakfast buffet. Our hallway had a lingering, sour odor, but once reported, the front desk tried to rectify it. Last, we had a difficult time with parking and finding the lot (signage is not visible/large enough) we were lost until we parked in the grocery store parking lot and realized that hotel parking was on the 3rd floor. Also, the paid parking directions from the desk clerk were unclear. Overall the hotel stay was fine, but the parking situation needs to be clearer.
Stayed 1 night in Jan 2024
Response from Terrence on 2024/2/1
Thank you for your feedback. We are working on improved signage.

8/10 Good

Stan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and room were both clean and I enjoyed the buffet breakfast. The parking took a minute to figure out but once you got it down it was a breeze and I like that they validated parking for you sine you were staying there that was a plus. Surrounding restaurants were good and within walking distance. I would stay here again.
Stayed 1 night in Dec 2023
Response from Terrence on 2024/2/1
Thank you for your review

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our business use as well as meeting friends after hours.
Stayed 4 nights in Jan 2024
Response from Terrence on 2024/2/1
Thank you for your review

10/10 Excellent

Jonathan

Stayed 3 nights in Jan 2024
Response from Terrence on 2024/2/1
Thank you

10/10 Excellent

Tammy, Honolulu

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay while going to the stadium
Stayed 1 night in Jan 2024
Response from Terrence on 2024/2/1
Thank you for your review

10/10 Excellent

Gail

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay all-around.
Stayed uptown Charlotte at this hotel that was within walking distance from the Spectrum Center. The customer service, cleanliness, and comfort were great! I definitely would stay there again and recommend it to others.
Stayed 1 night in Jan 2024
Response from Terrence on 2024/2/1
Thank you for your review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Terrence on 2024/2/1
Thank you for your review

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Terrence on 2024/2/1
Thank you for your review

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave our room away even though I booked a month before and had to scramble for a new room at midnight after driving 12 hours through a snow storm
Stayed 2 nights in Jan 2024
Response from Terrence on 2024/2/1
Thank you for your review

8/10 Good

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfect for us. We were in town to the see the Panthers game and the location was perfect and the room was neat and clean. The only negative was due to contruction the entrance to the hotel was tricky to find and signage should be better.
Stayed 1 night in Jan 2024
Response from Terrence on 2024/2/1
Thank you for your review

8/10 Good

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for a long weekend to attend an NFL game. Close to the stadium, nascar hall of fame and restaurant options. Next to a whole foods and cvs for any needs. Had a great stay!
Stayed 3 nights in Jan 2024
Response from Terrence on 2024/1/9
Thank you for your review. We hope to see you again

6/10 Okay

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall hotel, room, and service was great. The folks that were partying in the hallway and banging on doors at 1:30am was not pleasant.
Stayed 1 night in Jan 2024
Response from Terrence on 2024/1/9
I do apologize for your inconveniences. I'm glad you did enjoying your stay at the property otherwise

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Terrence on 2024/1/9
Thank you

10/10 Excellent

ju hyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024
Response from Terrence on 2024/1/9
Thank you for your stay

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Response from Juan Torres on 2024/2/21
Thank you for your response!

6/10 Okay

Zakiya

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Birthday Trip GONE WRONG
I checked in on my birthday. I didn’t have my license or card for the verification, so I went back outside to retrieve it. However, I left my AirPods on the counter and I didn’t realize until I went out to concord. I tracked my AirPods all the way to the day I got them back which was the 31st. Once I asked about any lost AirPods, the people at the desk acted so dumbfounded. So my AirPods were at a Shell Gas station, then at a apartment , then they were on Johnson C. Smith University campus, and then the location was BACK at the hotel. By this time , im furious! I know I left them but courtesy of the Hotel employees , they should let someone know that before they leave. Also! I played the sound and marked them lost and the employee was saying how “she thought it was hers”, if it was hers, they would said her name. Apple always have a pop up notification that says “Not your airpods”, so that was mainly a lie. Then in the same sentence she says “I was looking up the name but nobody was named that in the hotel”. So I don’t know if yall support people stealing others property or not. I could see if I left them three days ago but twenty four hours is wild. If they are someone else’s property, why would you take them with you ? okay cool.
Stayed 2 nights in Dec 2023
Response from Terrence on 2024/1/9
I do apologize for the misunderstanding. The employee simply thought they were hers and brought them back as soon as she realized. This incident was not targeted

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Terrence on 2024/1/9
Thank you

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most comfortable pillows! Very clean!
Stayed 1 night in Dec 2023
Response from Terrence on 2024/1/9
Thank you for your review