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Reviews of DoubleTree Suites by Hilton Charlotte - SouthPark

4 out of 5
DoubleTree Suites by Hilton Charlotte - SouthPark
6300 Morrison Blvd, Charlotte, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 568 out of 1000 reviews" "
Rating 8 - Good. 216 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alton

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay and friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

MR

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Always have a wonderful stay here. Great happy staff. Good food. Well done
Stayed 3 nights in May 2024
Response from Joanie Kastl on 2024/5/13
MR, Thank you for being our guest and taking the time to provide a review of your recent stay. We appreciate all of the feedback (especially about our amazing team)! It was a pleasure hosting you and we hope you will return during your next visit to Charlotte. Best,Joanie KastlGeneral Manager

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, rooms are clean and big. Beds are very comfortable
Stayed 1 night in May 2024
Response from Joanie Kastl on 2024/5/13
Evelyn,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best,Joanie KastlGeneral Manager

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Joanie Kastl on 2024/5/7
Phillip,Thank you so much for the great rating! We are glad that you were impressed with our wonderful location. Please come back to see us again.Best,Joanie KastlGeneral Manager

10/10 Excellent

Deanine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in!
Stayed 1 night in Apr 2024
Response from Joanie Kastl on 2024/5/7
Deanine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Joanie KastlGeneral Manager

8/10 Good

sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 2024/4/29
Sean,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best,Joanie KastlGeneral Manager

8/10 Good

carolyn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Our tv’s did not work and maintainance couldn’t figure out the problem, so we had no tv
Stayed 1 night in Apr 2024
Response from Joanie Kastl on 2024/4/29
Carolyn,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Joanie KastlGeneral Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Joanie Kastl on 2024/4/25
Chris,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best,Joanie KastlGeneral Manager

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s old and rooms are not very clean.
Stayed 1 night in Apr 2024
Response from Joanie Kastl on 2024/4/22
Jeffrey,Thank you for your feedback. We hope we can welcome you again soon.Best,Joanie KastlGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joanie Kastl on 2024/4/15
James,Thank you for the great rating. Come back and see us!Best,Joanie KastlGeneral Manager

8/10 Good

Phyllis

Traveled with partner
The check in staff were very gracious,helpful, & top notch. There was a Coke or sticky drink spilt in the elevator entrance and was there all day and night before cleaned up. There was a dinner tray placed in the hallway Friday evening and was still there when we left at noon today(Sunday). Location was great.
Stayed 2 nights in Mar 2024
Response from Joanie Kastl on 2024/4/8
Phyllis,Thank you for sharing your kind review with us and other travelers. We thank you for your compliments regarding our comfortable rooms, and warm hospitality! I appreciate you taking the time to write!Best,Joanie KastlGeneral Manager

10/10 Excellent

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice area the staff is very friendly.
Stayed 3 nights in Mar 2024
Response from Joanie Kastl on 2024/3/29
Sergio,Your recommendation is much appreciated. Thank you so much for the kind words. We look forward to having you stay with us again soon!Best,Joanie KastlGeneral Manager

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast seemed at bit pricey for the type of food.
Stayed 2 nights in Mar 2024
Response from Joanie Kastl on 2024/3/29
James,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Joanie KastlGeneral Manager

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Property was located in excellent area for convenience of shopping and restaurants. The room that were given was huge, with all of the conveniences of home.
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 2024/3/29
Jeffrey,We are pleased to hear that you enjoyed your stay in Charlotte! We appreciate your feedback and compliments of our amenities. Thank you for choosing DoubleTree Suites by Hilton Charlotte - SouthPark. We look forward to having you with us again in the future!Sincerely,Joanie KastlGeneral Manager

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The site manager, Chino, was outstanding. Very personable, very courteous. He made us feel very welcome.
Stayed 3 nights in Mar 2024
Response from Joanie Kastl on 2024/3/29
William,We are delighted you enjoyed your visit to our beautiful city and especially loved our Southern hospitality. I will make sure to share your kind words with Chino! We look forward to your next visit with us!Best,Joanie KastlGeneral Manager

10/10 Excellent

OShea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Mar 2024
Response from Joanie Kastl on 2024/3/29
OShea,Thank you so much for the five-star rating. Please come back to visit us!Best,Joanie KastlGeneral Manager

10/10 Excellent

Kyra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 2024/3/29
Kyra,Thank you for the great rating. Please come back to visit us during your next trip!Best,Joanie KastlGeneral Manager

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and super spacious
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 2024/3/29
Phillip,Thank you for staying with us and the great rating. Please come back to visit during your next trip to Charlotte!Best,Joanie KastlGeneral Manager

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 2024/3/29
Katherine,Thank you for the great rating! Come back to see us.Best,Joanie KastlGeneral Manager

10/10 Excellent

Victor

Traveled with family
Liked: Amenities
It was a wonderful experience.
Stayed 3 nights in Mar 2024
Response from Joanie Kastl on 2024/3/29
Victor,Thank you so much for the five-star rating! Come back and see us soon.Best,Joanie KastlGeneral Manager

10/10 Excellent

Angela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service & great location. We will definitely be back.
Stayed 2 nights in Mar 2024
Response from Joanie Kastl on 2024/3/29
Angela,Thank you for sharing your kind review with us and other travelers. We thank you for your compliments regarding our location, and warm hospitality! I appreciate you taking the time to write!Best,Joanie KastlGeneral Manager

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and nice. The hotel was very quiet. I liked that it was within walking distance to restaurants and shopping.
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 2024/3/15
Michele,Thank you so much for your review. We are delighted you enjoyed your stay and level of service. We hope you will see us again when your plans bring you back to Charlotte.Best regards,Joanie KastlGeneral Manager

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 2024/3/15
Debbie,Thank you for the great rating! Come back to see us.Best,Joanie KastlGeneral Manager

10/10 Excellent

deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and smells wonderful!
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 2024/3/15
Deborah,Thank you for the wonderful rating, come back when your travel plans bring you to Charlotte!Best,Joanie KastlGeneral Manager

8/10 Good

Amy, Chapel Hill

Liked: Cleanliness, staff & service
I walked like a mile to my room. Free breakfast would have been nice. Parking felt a little sketchy.
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 2024/3/15
Amy,We appreciate your candor and our team is reviewing your valuable input! We hope you will give us the opportunity to serve you once again, when your plans bring you back to our city.Sincerely,Joanie KastlGeneral Manager

10/10 Excellent

Ricardo

Stayed 3 nights in Feb 2024
Response from Joanie Kastl on 2024/3/10
Ricardo,Thank you for your rating. Please come back and see us soon!Best,Joanie KastlGeneral Manager

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was clean and beautiful! Very spacious and comforting. Definitely will stay here again
Stayed 2 nights in Mar 2024
Response from Joanie Kastl on 2024/3/10
Tiffany,Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. We are humbled by your recognition and hope to be your hotel of choice when you are in Charlotte!Best,Joanie KastlGeneral Manager

10/10 Excellent

Mark, Lenoir City

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent
Stayed 1 night in Mar 2024
Response from Joanie Kastl on 2024/3/10
Mark,So happy to hear you enjoyed your stay! Come back to see us soon!Best,Joanie KastlGeneral Manager

10/10 Excellent

Taysha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a great stay! Spacious rooms, good food , and walking distance from the shopping malls.
Stayed 1 night in Feb 2024
Response from Joanie Kastl on 2024/3/10
Taysha,Thank you for the great review regarding our amenities. Please come back and see us soon!Best,Joanie KastlGeneral Manager

4/10 Poor

Lessie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was noisy
Stayed 2 nights in Feb 2024
Response from Joanie Kastl on 2024/3/4
Lessie,Thank you for taking the time to review your stay experience. We appreciate your feedback. You can be confident that we will share your concerns with the appropriate team members and welcome the opportunity to serve you better in the future.Sincerely,Joanie KastlGeneral Manager

10/10 Excellent

Nancy

Stayed 1 night in Feb 2024
Response from Joanie Kastl on 2024/3/25
Nancy,Thank you for the great 5-star rating! Come back to see us!Best,Joanie KastlGeneral Manager

10/10 Excellent

April

Liked: Cleanliness, amenities, property conditions & facilities
Nice large rooms. Very nice hotel
Stayed 2 nights in Feb 2024
Response from Joanie Kastl on 2024/2/21
April,Thank you so much for the five-star rating! Come back and see us soon.Best,Joanie KastlGeneral Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Joanie Kastl on 2024/2/21
Thank you for staying with us and the great rating. Please come back to visit during your next trip to Charlotte!Best,Joanie KastlGeneral Manager

10/10 Excellent

Carrie L

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joanie Kastl on 2024/2/21
Carrie,Thank you for the wonderful rating, come back when your travel plans bring you to Charlotte!Best,Joanie KastlGeneral Manager

10/10 Excellent

Tamia

Traveled with group
Liked: Cleanliness, amenities
The establishment was beyond my expectations
Stayed 1 night in Feb 2024
Response from Joanie Kastl on 2024/2/21
Tamia,Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. We are humbled by your recognition and hope to be your hotel of choice when you are in Charlotte!Best,Joanie KastlGeneral Manager

6/10 Okay

Zaki L.

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Some staff were not courteous or helpful.
Stayed 3 nights in Feb 2024
Response from Joanie Kastl on 2024/2/21
Zaki,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Joanie KastlGeneral Manager

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most enjoyable hotel stays that I have had..
Stayed 1 night in Feb 2024
Response from Joanie Kastl on 2024/2/6
Jessica,We are so grateful for your wonderful rating. We are glad you had a great experience with us, and we look forward to seeing you again soon.Best,Joanie KastlGeneral Manager

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendliness of the staff and their helpfulness. The hotel and room was clean. I didn’t like when the parking lot was packed at night and there wasn’t much room anywhere to park, but I parked near the front entrance and the front desk staff wrote me a parking pass so that was really nice and super helpful.
Stayed 1 night in Feb 2024
Response from Joanie Kastl on 2024/2/6
Jessica,We are delighted you enjoyed your visit to our beautiful city and especially loved our Southern hospitality, & comfortable accommodations. We look forward to your next visit with us!Best,Joanie KastlGeneral Manager

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N/A
N/A
Stayed 1 night in Feb 2024
Response from Joanie Kastl on 2024/2/6
Bobby,Thank you for the great rating! Come back and visit us soon!Best,Joanie KastlGeneral Manager

10/10 Excellent

Chris

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice property and great area for food and shopping. Check in was a little slower than I am accustomed and never received a couple of items that I asked the front desk to send down. Overall still a good stay.
Stayed 1 night in Jan 2024
Response from Joanie Kastl on 2024/2/6
Chris,Thank you for sharing your feedback regarding your stay at DoubleTree by Hilton Charlotte - SouthPark. We are happy you enjoyed your visit and were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip!Best,Joanie KastlGeneral Manager

10/10 Excellent

Albert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Joanie Kastl on 2024/2/6
Albert,Thank you so much for the great rating. Please come back to visit us!Best,Joanie KastlGeneral Manager

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff. And great shopping in the area. Try Steak 48 amazing atmosphere, staff and food!
Stayed 1 night in Jan 2024
Response from Joanie Kastl on 2024/1/24
Kimberly,We are pleased to hear that you enjoyed your stay in Charlotte! We appreciate your feedback and compliments of our amenities. Thank you for choosing DoubleTree Suites by Hilton Charlotte - SouthPark. We look forward to having you with us again in the future!Sincerely,Joanie KastlGeneral Manager

10/10 Excellent

priscilla

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Joanie Kastl on 2024/1/24
Priscilla,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best,Joanie KastlGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Trip
This is honestly a great weekend getaway spot. My boyfriend & I had a great time. It’s very peaceful and plenty of things to do. There's also good food here. Definitely cannot wait to come back!
Stayed 2 nights in Jan 2024
Response from Joanie Kastl on 2024/1/24
Thank you for sharing your feedback regarding your stay at DoubleTree by Hilton Charlotte - SouthPark. We are happy you enjoyed your visit and were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip.Best,Joanie KastlGeneral Manager

4/10 Poor

Julie

Stayed 2 nights in Jan 2024
Response from Joanie Kastl on 2024/2/6
Julie,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Joanie KastlGeneral Manager

10/10 Excellent

Chanh, Semmes

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joanie Kastl on 2024/1/24
Chanh,Thank you for the wonderful rating. Please come back and stay with us during your next trip to Charlotte!Best,Joanie KastlGeneral Manager

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Spent two nights in Charlotte with my daughters. The hotel was absolutely beautiful and so was the surrounding area. I would love to come and stay again.
Stayed 2 nights in Jan 2024
Response from Joanie Kastl on 2024/1/24
Brenda,Thank you for sharing your kind review with us and other travelers. We thank you for your compliments regarding our comfortable rooms, and location. I appreciate you taking the time to write!Best,Joanie KastlGeneral Manager

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Big room, very nice. Hotel is a bit dated though.
Stayed 4 nights in Jan 2024
Response from Joanie Kastl on 2024/1/24
John,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Joanie KastlGeneral Manager

10/10 Excellent

Northcross

Stayed 3 nights in Jan 2024
Response from Joanie Kastl on 2024/1/24
Northcross,Thank you for staying with us and leaving a rating. I hope we can welcome you back when your plans bring you back to Charlotte!Best,Joanie KastlGeneral Manager

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Joanie Kastl on 2024/1/24
Danielle,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Joanie KastlGeneral Manager