Everyone there was incredibly accommodating. They were always welcoming guests with genuine warmth. Whenever there was an issue, they fixed it immediately. The beds were very uncomfortable, and I got little sleep. It was odd to find a Jacuzzi tub in the kitchenette, but that alleviated lots of aches and pains. Several amenities I was not expecting, like a water fountain for water bottles, including a seltzer water fountain, 24-hour free coffee/tea bar. Monday and Tuesday's wine and pizza are hosted for free. If it were not for the beds, I would return.