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Reviews of Holiday Inn Express Charleston-Civic Center, an IHG Hotel

2.5 out of 5
Holiday Inn Express Charleston-Civic Center, an IHG Hotel
100 Civic Center Drive, Charleston, WV

Reviews

8.6

Excellent

Rating 10 - Excellent. 597 out of 1009 reviews" "
Rating 8 - Good. 234 out of 1009 reviews" "
Rating 6 - Okay. 78 out of 1009 reviews" "
Rating 4 - Poor. 51 out of 1009 reviews" "
Rating 2 - Terrible. 49 out of 1009 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Laban

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in May 2024

10/10 Excellent

Donald

Traveled with family
Great location for the civic center
Stayed 1 night in May 2024

4/10 Poor

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a first room floor and was given a 5th room floor
Stayed 1 night in May 2024

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is across the street from the Charleston convention center.
Stayed 1 night in May 2024

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was extremely nice and helpful. The room was neat and clean. We had very easy access to the Civic Center. The one thing we didn’t like is there was no water pressure for the bathroom sink or shower, and the sink faucet was broken.
Stayed 2 nights in May 2024

2/10 Terrible

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Walton

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Connie S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable and the rooms are spacious. Very nice hotel. Staff was very helpful and friendly. Would recommend this hotel and will stay again.
Stayed 1 night in May 2024

10/10 Excellent

Lucia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice and welcoming staff Convenient location
Stayed 1 night in May 2024

8/10 Good

Dominiqua

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was great.
Stayed 3 nights in May 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds comfortable, quiet, great breakfast all for good fair price
Stayed 1 night in May 2024

10/10 Excellent

Russell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend this updated, modern, high-rise hotel. Verify clean. Comfortable bed. Super staff.
Stayed 1 night in May 2024

4/10 Poor

Nathaniel

Disliked: Cleanliness
Room seemed unclean
Stayed 1 night in May 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Decent breakfast too
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Ira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Chad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was the cleanest hotel I ever stayed at
Stayed 1 night in Apr 2024

8/10 Good

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Rachel L

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clearly updated. I love the breakfast options (hot and conventient grab and go options.
Stayed 4 nights in Apr 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience!!!
Stayed 1 night in Apr 2024

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed here several times when seeing concerts at the coliseum. It's incredibly convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

Katie

Traveled with family
Liked: Staff & service
Checkin was a breeze. Plenty of parking. Wendy’s across the street.
Stayed 1 night in Apr 2024

10/10 Excellent

Regina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the convention center. Staff were very helpful and friendly.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Alfred

Traveled with partner
Liked: Cleanliness
Every thing was mediocre but adequate.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert, harbour beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2024

10/10 Excellent

Demitra

Liked: Cleanliness, staff & service, property conditions & facilities
I was in town to run a race at UC. Hotel was clean, quiet and conveniently located.
Stayed 1 night in Apr 2024

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and polite staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay
Stayed 1 night in Apr 2024

8/10 Good

Logan

Stayed 1 night in Apr 2024

6/10 Okay

Hannah, Chesapeake

Traveled with family and small children
Liked: Cleanliness, staff & service
I usually stay at Wingate in Hurricane or Embassy. It didn’t have towels when I got in the room which I didn’t notice until my kid was already in the shower, there was dirt on the tile foyer of the room and the tub wasn’t draining until I ran hot water in the shower for a solid few minutes. The metal screw stopper for the tub was sitting on the outside of the tub floor when I got in. Beds seem clean and the room was spacious. They had a legit Keurig which was neat.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, well managed.
Stayed 2 nights in Apr 2024

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived. They had no electricity.
Stayed 1 night in Apr 2024

10/10 Excellent

Beth

Very clean rooms. Great location for our trip. Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and welcoming. The hotel was clean.
Stayed 2 nights in Mar 2024

8/10 Good

David

Stayed 2 nights in Mar 2024

8/10 Good

Brett

Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey, Vanceburg

Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Stayed 1 night in Mar 2024

10/10 Excellent

angela, Williamson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & updated. Walkable to downtown restaurants & convenient to civic center.
Stayed 1 night in Mar 2024

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Marcee

Stayed 1 night in Mar 2024

6/10 Okay

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Shampoo,conditioner, and body wash was nearly empty or was empty upon arrival. Hair dryer wasn’t in room to customers knowledge, microwave kept kicking plug in and light by door didn’t work. Didn’t notify hotel or employees, me and my guest are introvert and didn’t want to be a problem due to hotel being completely booked most of stay. Me and my guest absolutely love coming here but this time was slightly disappointed by this visit. Beds and overall space in room was amazing.
Stayed 6 nights in Mar 2024

8/10 Good

DULCE BRENDA

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

kris

Stayed 1 night in Mar 2024

8/10 Good

Stephen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing stood out
Stayed 1 night in Mar 2024

10/10 Excellent

Hillary

Only concern was you could hear conversations in the other room and in the hallway very clearly.
Stayed 1 night in Mar 2024

10/10 Excellent

Gina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We rolled in at 10;30 pm. Staff was friendly, rooms were pretty clean; and the location was perfect.
Stayed 1 night in Mar 2024