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Reviews of Lykke Hôtel Chamonix – ex Mercure

4 out of 5
Lykke Hôtel Chamonix – ex Mercure
39 Rue Des Allobroges, Chamonix-Mont-Blanc

Reviews

8.6

Excellent

Rating 10 - Excellent. 83 out of 166 reviews" "
Rating 8 - Good. 53 out of 166 reviews" "
Rating 6 - Okay. 18 out of 166 reviews" "
Rating 4 - Poor. 10 out of 166 reviews" "
Rating 2 - Terrible. 2 out of 166 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mikael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Mar 2024
Response from Enzo on 2024/3/26
HelloThank you for your positive feedback. We hope you enjoy your stay and that you will give us the opportunity to welcome you again.The Front Office

8/10 Good

alexandra

Traveled with family
Liked: Cleanliness, staff & service
Nice hotel and helpful staff. Good ski room. Not ideal for getting to ski lifts though
Stayed 4 nights in Mar 2024
Response from La reception on 2024/3/18
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from the reception on 2024/3/14
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,the reception

8/10 Good

stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We liked proximity to town and the modern feel of the hotel. Staff were very helpful. We were disturbed on a couple of nights with partying in the street despite having windows and doors firmly closed).
Stayed 4 nights in Mar 2024
Response from the reception on 2024/3/14
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,the reception

6/10 Okay

Jing Wan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Booked this hotel last year under Accor group, Mercure. However, they were aquired by Lykke during our stay.The half board option that we booked was really disappointing! We stayed 2 nights at the hotel & the food served was the same, despite having different menu. After staying in so many hotels that provide meal options, this is the first time i've experience this. 1st night, we had daily vegetable soup, the catch of the day (fish) & chicken breast pasta with mushroom sauce. 2nd night, daily vegetable soup was the same and the main course was supposed to be duck confit but we were told it was not available & we were given chicken breast with vegetable in the same mushroom sauce that was used for the pasta previous night! The reason given was that we did not reserve for the duck confit earlier. Regardless, the hotel should have allocated enough ingredients for the people who has booked half board. Also it doesnt seem to be full at the restaurant, so i wonder how many portions of duck confit did they prepare. The other option of catch of the day(fish is not fresh) was exactly the same as pervious night as well! We did feedback to the staff that night. I don't recommend to add on the half board option. There're better restaurants around the corner. The hotel rooms was clean nicely renovated. Drinking water provided. WC & shower is separated. No camera at room corridor.Coincidently, a cup of yellow liquid was placed right at our doorstep, not sure if it's a prank.
Response from the reception on 2024/3/14
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,the reception

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and very comfortable
Stayed 4 nights in Feb 2024
Response from the reception on 2024/3/14
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,the reception

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was amazing, the staff was great. Loved the morning breakfast. High quality European breakfast. Easy walk to busses for skiing. Bars, shopping, and restaurants all within a block to a few minutes walk. Would definitely stay again.
Stayed 5 nights in Feb 2024
Response from Mathilde on 2024/2/23
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Reception Team.

10/10 Excellent

Billy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, steps from shopping, eating, right beside the train station. Totally walkable. Bus pick up for skiing is right across the pedestrian bridge by train station. Would stay again!
Stayed 3 nights in Feb 2024
Response from Mathilde on 2024/2/23
Dear Billy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The Reception Team.

4/10 Poor

Bernard

Disliked: Staff & service, property conditions & facilities
Spa and swimming pool not even finished!!! Your site was advertising and showing pictures of spa facilities, which is very very misleading. Gym is just for show, there was nothing there that can be of any use to average gym goer.
Stayed 7 nights in Feb 2024
Response from Hotel Lykke Team on 2024/2/24
Dear Mr Bernard,Thank you for taking the time to share your feedback. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.Please note that our Spa will be open during the 2nd quarter of the year as it is written everywhere in our website and in our partners websites as well.We will be happy to welcome you again once the Spa is ready and offer you a complete wellness experience!Sincerely,Hotel Lykke Team

8/10 Good

Vladyslav, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located in the center, next to the train station (very quite though). A bit of a waliking distance to the Ski bus stops, which might be a challenge with the skis. Half-board is available, but the menue doesn't change through the week. Ratger snall bathroom even by the European standards. Everything else and the stuff were excellent!
Stayed 6 nights in Feb 2024
Response from The reception on 2024/3/12
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The reception

4/10 Poor

Irene

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is old with some rooms refurbished to a shabby, cheap decor, green carpet and cheap fixtures of a hostel. Standard rooms are small and not cozy. Lobby which supposedly has been upgraded, features plastic tree decor that belongs in a kindergarten. Awkward layout for breakfast, you’re either running into people or the plastic trees. Employees have no clue about directions. Stay away!!
Stayed 4 nights in Jan 2024
Response from General Manager on 2024/2/15
Dear valued guest,Thank you for sharing your feedback with us, although we are deeply disappointed to hear about your experience. We sincerely apologize that your stay did not meet your expectations.We take your comments regarding the condition and decor of our rooms, as well as the layout of our lobby and breakfast area, very seriously. Your feedback will be carefully reviewed by our management team as we continuously strive to improve the overall experience for our guests.Furthermore, we apologize for any inconvenience caused by the lack of direction provided by our employees. We will ensure that our staff receives additional training to better assist our guests with directions and other inquiries.Please know that guest satisfaction is our utmost priority, and we regret that we were unable to provide you with a positive experience during your stay. We hope for the opportunity to regain your trust in the future.Warm regards,

10/10 Excellent

Azmin, Petaling Jaya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect about the Hotel. From the friendly and informative staff (all of the front desk crew especially Matil, and 3 others, the fantastic breakfast buffet spread (halal sausages was a plus point for Muslims), the location is fantastic just 5 mins walking to the train station and 10 mins walking to town. We are thinking of coming back soon and hope to get the same room (room 104) again for that stay!
Stayed 3 nights in Jan 2024
Response from Flavie on 2024/2/13
Dear Azmin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Noam

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great ski location
Great location. Very friendly staff. Breakfast was delicious. Access to ski lockers and rental at the hotel was great.
Stayed 7 nights in Dec 2023
Response from Front Office on 2024/1/23
Dear Noam,Thank you so much for your positive feedback! We're delighted to hear that our staff made a positive impression.The whole team would like to thank you for your kind words. It is an enchantment that you have enjoyed the access to the skishop and ski locker in our hotel. Thanks for choosing us and we can't wait to host you again. Best regards

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Hotel is not complete
We were in the new section which were still in construction and we had to cross thé Road for thé réception and thé breakfast Also the main lobby to get to our room look really sad and was too dark(not enough lights) The room we had give View of the Mountain but unfortunatly had construction site and Big container of trash thé price should have been lower for this reason Also it’s called hôtel and Spa but thé spa is not ready yet And service at réception is good but long But I think Next year they will maybe have finish construction and will have thé spa but for this year didn’t like my expérience there
Stayed 3 nights in Dec 2023
Response from Maeva on 2024/2/8
Dear guest,Thank you for taking the time for sharing your experience at Lykke hotel.Following your review, we are now building our new SPA. For these reasons, the main entrance of the building where you were located, is not the regular entrence. You are true and we agree with you, this entrance is not the best entrance ever, but we are trying to do our best until the real entrance will be finished.We hope that you will give us a new chance to prove you that we are trying to do our best to satisfy our guest.The SPA will be ready (if there are no construction problems) for this summer. Perhaps you would like to try it!Kind regards

8/10 Good

hamad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Flavie on 2024/2/13
Dear Hamad,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the refurbed room great staff thanks
Stayed 4 nights in Dec 2023
Response from GM on 2024/1/12
Dear Daniel,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed the refurbished room and that our staff made a positive impression.Your kind words are truly appreciated, and we'll be sure to pass on your compliments to our team. We're committed to providing exceptional service, and it's rewarding to know that we've succeeded in making your stay enjoyable.If there's anything else you'd like to share or if there are specific aspects you loved about the room that we should know about, please feel free to inform us.We look forward to hosting you again in the future. Thanks for choosing us!Warm regards,General Manager

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great location as it is just a short walk to town and the lift. There was a bit of noise from people outside late at night but everything else was excellent. Staff was very accommodating and food was great.
Stayed 3 nights in Dec 2023
Response from General Manager on 2024/1/12
Dear Gabrielle,Thank you so much for taking the time to share your feedback, and we're thrilled to hear that you found our location to be great, with convenient access to the town and the lift.We appreciate your understanding regarding the noise outside late at night, and we'll certainly take note of this to see how we can further enhance the overall experience for our guests.It's wonderful to know that our staff was accommodating, and we're delighted that you enjoyed the food during your stay. Your positive comments are truly appreciated and serve as a great encouragement for our team.We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like us to address for your next visit, please feel free to let us know.Thank you once again for choosing us, and we appreciate your valuable feedback.Best regards,

10/10 Excellent

Shola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on 2024/1/12
Dear Shola,Thank you so much for taking the time to leave a positive review for our hotel. Your 10/10 rating is truly appreciated by our entire team.We are delighted to hear that your experience with us was satisfactory. Your satisfaction is our utmost priority, and it's always rewarding to know that we met your expectations.We look forward to the opportunity to welcome you back on your next visit. If you have any specific suggestions or feedback you'd like to share, please feel free to reach out. We are always open to hearing from our guests to continuously improve our services.Once again, thank you for choosing our hotel, and we can't wait to host you again.Best Regards,General Manager

10/10 Excellent

ABDULLA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and the staff are very friendly and location is nearby the shopping are and restaurant
Stayed 1 night in Dec 2023
Response from General Manager on 2024/1/12
Dear Abdulla,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had a fantastic experience at our hotel and that you found our facilities clean. It's also wonderful to know that our staff left a positive impression with their friendliness.We're pleased to be conveniently located near shopping areas and restaurants, making your stay even more enjoyable. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.If there's anything else we can do to enhance your future visits or if you have any specific suggestions, please feel free to let us know. We look forward to hosting you again in the near future.Warm regards,

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2023
Response from General Manager on 2024/1/12
Dear Nicholas,Thank you so much for taking the time to leave a positive review for our hotel. Your 10/10 rating is truly appreciated by our entire team.We are delighted to hear that your experience with us was satisfactory. Your satisfaction is our utmost priority, and it's always rewarding to know that we met your expectations.We look forward to the opportunity to welcome you back on your next visit. If you have any specific suggestions or feedback you'd like to share, please feel free to reach out. We are always open to hearing from our guests to continuously improve our services.Once again, thank you for choosing our hotel, and we can't wait to host you again.Best Regards,

10/10 Excellent

Karyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After our long ride to Chamonix, the bus stopped right in front of this hotel! Friendly staff, comfortable roon.
Stayed 1 night in Aug 2023
Response from Front Office on 2024/4/23
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Diane

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The hotel was nice but fell short of amenities advertisezed on the web site. The spa was in part of another hotel - the restaurant was closed. It was overpriced for what it is.
Stayed 3 nights in Aug 2023
Response from Front Office on 2023/9/3
Thanks you diane for your coment we will take in account your feels.

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and as accommodating. Providing drinking water stations at every floor is an amazing commodity. We stored luggage here for 10 days which was simple and inexpensive. Close to everything but not on the main strip. Exceptional breakfast buffet. Highly recommend.
Stayed 2 nights in Aug 2023
Response from Front Office on 2023/9/3
Thanks you Christine for your coment we will take in account your feels.

8/10 Good

Ka Yu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the view from our room. Staff were very helpful and friendly. However there was some loud music from a nearby establishment in the evening both nights we were staying. The hotel offers a nice view of the mountain but it is also close to the train station, so you can hear the train passing and the loud music until like 9pm. The room could get very hot at night in late June/ early July if you close all the windows during your sleep.
Stayed 2 nights in Jun 2023
Response from General Manager on 2023/7/6
Dear Ka Yu, we thank you for taking your time to share your experience with us. We apologize if your stay was disappointing caused by the noisy, because our hotel is just next to the train station. We apologize once more and thank you for your understanding.It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

6/10 Okay

Donald, Rothesay

Liked: Cleanliness, staff & service
The room didn’t have a proper chair, just a low stool (maybe 18”). There was no A/C, no bar fridge, no ice machine.
Stayed 6 nights in Jun 2023
Response from General Manager on 2023/7/6
Dear Donald, we thank you for taking your time to share your experience with us. We apologize if your stay was disappointing. Since we are above 1000m altitude, non-5 star tourist establishments are not mandatory. But beyond that, Chamonix being very eco-oriented, the government suggested wants to make this almost compulsory. We apologize once more and thank you for your understanding.On the contrary, we have a big refrigerator at the reception and our reception is available 24 hours. Also, we have a bar that can provide ice cubes for the clients.It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

8/10 Good

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was neat and clean. The hotel was within easy walking distance to the shops and restaurants.
Stayed 2 nights in May 2023
Response from General Manager on 2023/7/6
Dear Kevin, we thank you for taking your time to share your experience with us. We really appreciate for the positive feedback you gave to us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

10/10 Excellent

Seth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location plus a great room set up for families with children.
Response from General Manager on 2023/7/6
Dear Seth, we thank you for taking your time to share your experience with us. We really appreciate for the positive feedback you gave to us. It was a pleasure to welcome you and we hope to see you again on your next visit to Chamonix. Have a great day! Best regards, General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in one of the most beautiful places on earth.
Stayed 2 nights in Jun 2023
Response from Front Office on 2023/6/20
Dear DavidThe entire Mercure Chamonix Center team is delighted to have welcomed you and thanks you for taking the time to share your experience with us.The entire Mercure Chamonix Center team would like to thank you for choosing their establishment for your stay.The entire Mercure Chamonix Center team would like to thank you for writing a positive comment.

10/10 Excellent

Aleksandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, right at the center yet aside (quiet). Small but nice bathroom, simple decor and equipment, nice balcony and amazing mountain views!
Stayed 2 nights in May 2023
Response from Front office on 2023/6/20
Dear AleksandraThe entire Mercure Chamonix Center team is delighted to have welcomed you and thanks you for taking the time to share your experience with us.The entire Mercure Chamonix Center team would like to thank you for choosing their establishment for your stay.The entire Mercure Chamonix Center team would like to thank you for writing a positive comment.Front Office

10/10 Excellent

ANA MARIA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel and the location. It’s walking distance to everything, so we didn’t have to drive at all while in the Chamonix area.
Response from General Manager on 2023/6/3
Dear Ana Maria,We very much appreciate your comments regarding your stay at the Mercure Hotel Chamonix. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

David

Traveled with family
Liked: Staff & service
Excellent place in Chamonix
Great location, but actually it's not a real 4 star. The refrigerator was not in its designated place. The separated toilets (an advantage) but without a separate sink. The shower does not really prevent wetting outside the shower. The carpet is not clean. The heating barely worked.
Stayed 2 nights in May 2023
Response from La Direction on 2023/5/21
Dear David, Thank you for taking the time to write to us following your stay at Hotel Mercure Chamonix Centre.We are very sorry that the service and facilities were not up to your expectations and we apologise for this.Mercure Hotels are committed to providing you with the highest quality of service during your stay and therefore your feedback is very important to us.Please be assured that the necessary measures will be taken to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your trust during your next stay.We look forward to welcoming you soon.

4/10 Poor

Bruno

Stayed 2 nights in Apr 2023
Response from Front Office on 2024/4/23
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favourite places.
Stayed 4 nights in Apr 2023
Response from La direction on 2023/4/16
Dear Rebecca,Thank you for sharing your experience in Mercure Chamonix Centre.All the team is really glad to see that you had a great time with us.We hope to see you for your next holiday in the Alpes.Kind regards,La direction

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was great
Stayed 6 nights in Mar 2023
Response from The front desk team. on 2023/4/6
Dear Javier,We very much appreciate your comments regarding your stay at the Hôtel Mercure Chamonix Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The front desk team

10/10 Excellent

Sinead

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from La direction on 2023/3/10
Good evening,Thank you for sharing your experience in Mercure Chamonix Centre.All the team is really glad to see that you had a great time with us!We hope to see you next year.Kind regards

10/10 Excellent

Seyed Ahmad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, and friendly staff. Excellent location and fantastic service.
Stayed 3 nights in Feb 2023
Response from La direction on 2023/3/10
Good evening,Thank you for sharing your experience in Mercure Chamonix Centre.All the team is really glad to see that you had a great time with us!We hope to see you next year.Kind regards

6/10 Okay

TANER

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel location is perfect it is accesable by car but you can also walk to center with few steps. The breakfast was good the only egg option is scrambled there is not even boilled eggs. We had problem with the reception checking in and checking out they were very rude and unhelpfull. We arrived at the totel around 2.00 pm and the reception lady told us that the check in starts at 4.00pm I asked her if she could ask may be the room is ready withouth asking she said it is not ready. There was a gentelman with a walky talky look like the manager he called and learned that the room was ready and we were able to check in. When we were checking out we see that there was a charge of breakfast for the first date we told her it is wrong and ask to clear it as breakfast for one person is 22 euro and we were group of 4 she act as if it is our mistake we had to wait 10 minutes as she called many places she did not even apologise for the mistake and waste our time. Other than the receptioners other staf were friendly and helpfull. The train railroad just behind te hotel but there are not much trains so it did not bother us.
Stayed 3 nights in Feb 2023
Response from La direction on 2023/3/10
Dear Mrs Taner,Thank you for sharing your experience in Mercure Chamonix Centre.We are sorry to see that your stay was not what you expected.Be sure we do all we can to satisfy our guest.We hope to see you next year and try to change your mind about us.Kind regards,

10/10 Excellent

NitinKumar

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very helpful, freindly and efficient staff.
Stayed 4 nights in Feb 2023
Response from La direction on 2023/3/10
Good evening,Thank you for sharing your experience in Mercure Chamonix Centre.All the team is really glad to see that you had a great time with us!We hope to see you next year.Kind regards

6/10 Okay

Louise

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2023
Response from La Direction on 2023/2/9
Chère Louise,Nous vous remercions d'avoir partagé votre séjour. En espérant vous accueillir à nouveau au Mercure Chamonix Centre.Cordialement,

10/10 Excellent

Collin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great location!
Stayed 1 night in Jan 2023
Response from La Direction. on 2023/1/25
Dear Collin, We would like to thank you for taking the time to share your impressions following the Mercure Chamonix Centre. We are so glad to read that you enjoyed our staff as well as our location. We do hope to have the pleasure to welcome you back soon, Best regards,

8/10 Good

Gareth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from La direction. on 2023/1/23
Dear Gareth,We would like to thank you for taking the time to grade your experience at the Mercure Chamonix Center. We are glad to know that you had a good stay with us. We do hope to have the pleasure to welcome you back soon, Best regards,

10/10 Excellent

antoine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel.is in the heart of chamonix surrounded by restaurants and shops.not far from the ski slopes
Response from La direction. on 2023/1/8
Dear Antoine,Thank you for sharing your experience in Mercure Chamonix Centre.We are very glad to see that you had a great stay with us.We hope to welcome you for your next stay in Chamonix.Kind regards,

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a view of Mont Blanc, which was just simply stunning to wake up to every morning. The room was beautiful and well equipped and very homely and cosy. Staff were friendly and water refills were available throughout. I would absolutely stay here again and would highly recommend. Only downfall for me, was that in my opinion, the breakfast wasn't worth the cost (if not included in your package). But other than that, I loved everything about the hotel.
Stayed 3 nights in Nov 2022
Response from The Direction on 2022/11/21
Dear Madam Michelle,The whole team of Mercure Chamonix Centre would like to thank you for taking the time to share your experience following your stay. We are deligted to learn that you have been satisfied by our establishment and our services. We hope that you had a pleasant stay in Chamonix Mont-Blanc and that we will be able to welcoming you again soon. Best regards, The Direction

8/10 Good

Thanyalak

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staff is not friendly, but is not rude. Hotel is clean but some area still smell of dog.
Stayed 3 nights in Nov 2022
Response from The direction on 2022/11/21
Dear Madam, dear Sir, The whole team of Mercure Chamonix Centre would like to thank you for taking the time to share your experience following your stay. We are deligted to learn that you have been satisfied by our establishment and our services. We are sorry to hear that the welcome you received was not up to your expectations. This does not reflect the habits of our staff at all, which is why your comment comes as a great surprise.We hope that you had a pleasant stay in Chamonix Mont-Blanc and that we will be able to welcoming you again soon. Best regards, The Direction

8/10 Good

Mrs Tipawan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from La direction. on 2022/10/17
Dear Mrs. Tipawan, We would like to thank you for choosing the Mercure Chamonix Centre. We do appreciate you rating your stay! We do hope to welcome you back very soon.

10/10 Excellent

Kathleen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything in Chamonix- the train station, the Aiguille du Midi, restaurants and shopping. Easy parking option (though expensive). Good breakfast, nice, clean room, welcoming staff.
Stayed 2 nights in Oct 2022
Response from The management. on 2022/10/9
Dear Kathleen, Many thanks for choosing our Mercure Chamonix Centre for your last stay and for taking the time to share your experience with other travelers! We are delighted to learn that you have been satisfied by all of our services including our location which is close to the city center, the impregnable view on our mountain chains you had from your room but also our restaurant with our continental buffet breakfast that we work day after day .our priority is your satisfaction. We hope to welcoming you again soon in Chamonix-Mont-Blanc! Best regards, The management.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service
Nice rooms. Easy access to area to store bags before and after check-in and check-out. Friendly, multilingual staff.
Stayed 1 night in Aug 2022
Response from The Direction on 2022/8/21
Dear Sir Anthony, The whole team of Mercure Chamonix Centre would like to thank you for taking the time to share your experience following your stay. We are deligted to learn that you have been satisfied by our establishment and our services. Your satisfaction is our priority, which is why your comment is the greatest reward, we will not fail to pass it on to them.We hope that you had a pleasant stay in Chamonix Mont-Blanc and that we will be able to welcoming you again soon. Best regards, The Direction

8/10 Good

Mostafa

Stayed 1 night in Jul 2022
Response from The Direction on 2022/8/5
Dear Sir, The whole team of Mercure Chamonix Centre would like to thank you for taking the time to share your experience following your stay. We are deligted to learn that you have been satisfied by our establishment and our services. We hope that you had a pleasant stay in Chamonix Mont-Blanc and that we will be able to welcoming you again soon. Best regards, The Direction

10/10 Excellent

Scott

Stayed 1 night in Jul 2022
Response from The management on 2022/8/2
Dear Scott, The whole team of Mercure Chamonix Centre would like to thank you for taking the time to share your experience following your stay. We are deligted to learn that you have been satisfied by our establishment and our services. We hope that you had a pleasant stay in Chamonix Mont-Blanc and that we will be able to welcoming you again soon. Best regards, The Direction

10/10 Excellent

Jean-Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel conveniently located in Chamonix
Stayed 4 nights in Jul 2022
Response from The Direction on 2022/8/2
Dear Scott, The whole team of Mercure Chamonix Centre would like to thank you for taking the time to share your experience following your stay. We are deligted to learn that you have been satisfied by our establishment and our services. We hope that you had a pleasant stay in Chamonix Mont-Blanc and that we will be able to welcoming you again soon. Best regards, The Direction